Jet Airways

Not Verified | My flight was from Chennai to Miami on Jan 6, 2019 Chennai-Delhi-Amsterdam on Jet Airways 831/234 . Amsterdam -Miami on KLM 627. Ticketing done by Delta, but operated by Jet Airways and KLM. On Jan 6th during check in at the airport counter at 5 pm, the agent said the Jet Airways connection flight #234 from Delhi to Amsterdam was cancelled. There was no email or phone message regarding cancellation. It took them almost 2 hrs to reroute via Chennai-Paris on Jet Airways 128, and Paris-Miami on Air France 090. Jet air ways 128 is at 1.45 am on Jan 7th. Service, attitude of the Jet Airways staff was horrible. They did not seem to care. one would say some thing and walk away, saying some one else would help find the rerouting. They were going away on breaks. No one seemed sincere or interested in doing their job. Rerouted as Chennai- Paris on JA 128, Paris-Miami on AF 090.Connection time 2 hrs Later on, when i check on line it shows the flight 234 flew as scheduled. Its obvious the ticketing staff at the counter lied. I can't figure out why they had to lie and made me stand anxiously for 2 hrs. Another problem is- even though the bags are checked to the final destination, Jet Airways would not issue the boarding pass for the Paris-Miami segment, asking me to see a help desk at Paris airport. This flight 128 from Chennai to Paris went in late, and there was no help desk on arrival. I had to run to International transfer area, security and wait in line to get on a shuttle bus to get to the Air France Terminal. Business class boarding door was closed by the time I got there. I was probably the last person to board. Ticketing done on code sharing problem- Delta gives a confirmation number which does not work on Jet Airways, KLM or Air France. It took me a while calling Delta and my travel agent to figure out the PNR number of my reservation on Jet Airways. Both said that I have to get the reservation confirmation numbers from the other party, Delta says to get the PNR for JA from the travel agent. Travel agent says to get it from Delta. Finally Delta gave me a PNR number which did not work. So, I had to call Delta again, wait listening to music for over 30 mins, and was given a different PNR number, which worked to open my trip on Jet Airways. Despite entering the correct PNR number, Jet Airways does not let you select your seat.

✅ Trip Verified | Kathmandu to Varanasi via Delhi. Schedule changes all the times (they have a "policy" that allow them to anticipate or postpone a flight in 2 hours - and they can even decide it less than 12 hours before the original ETD). Every single flight has been changed at least twice (and one has been cancelled). I've lost a train connection because of them. They have a baggage scam: their website informs that tickets bought abroad allows 25kg of baggage.They do not honour the baggage allowance, and provide only a ridiculous 15kg (of course you can buy 5kg more; It will cost only USD 30/flight). I've flown with Jet Airways, Air India, Indigo and Vistara (no problems with the last 3). So if you want a smooth experience, don't go with Jet Airways.

✅ Trip Verified | Chandigarh to Bhopal via Delhi. My mother was on wheelchair. They took her for boarding and as i along with other passengers were about to board they suddenly announced the cancellation of flight. I did not know the whereabouts of my mum and when i asked they repeatedly told me that they were going to bring her back. She did not arrive even after a wait of an hour and a half. Finally my wife went back to the check in counter after going reverse through the security and completing all the formalities and found her there. She told us that she was sitting in the wheelchair for about half an hour near the plane in rain as it started raining suddenly. There was a big confusion among the staff about the cancellation of the flight. The Delhi flight was announced again but they told us that we cannot board the flight as we would not be able to catch our flight for Bhopal due to delay in the Chandigarh flight. We then awaited for our luggage to come back for another three hours only to find that half of our luggage was not removed from the flight and it had been taken to Delhi. No one was telling us anything during all this as their whole staff was itself confused and was in a panic mode. When i enquired about this from their supervisor he was making excuse like a school child that due to all this mess up and heavy rains they were not able to unload all the luggage of the passengers. I told him that if they were so untrained that they were not able to handle such a simple situation what will happen if they have to deal with a real emergency.

✅ Trip Verified | This airline turned out to be, for me, the most dishonest, rip off airline I have flown with over the past 40 years of extensive travelling. In essence, if you can’t be bothered with the smallprints, you may find yourself completely ripped off. I booked returns from London to Ahmedabad via Mumbai, return. Flight out ok but basic with regards to service etc. However, I had to go through picking up luggage at Mumbai, picking up luggage and clearing customs (count a couple of hours) before re-issuing national boarding pass for follow on national flight to Ahmedabad (doesn’t work like most transfer flight arrangements, do it yourself is the motto). So far, so medium good. Now to the rip off part of the story. I wanted to change my return flight from Ahmedabad to London via Mumbai to directly flying out from Mumbai (as I was Pune three days before departure). So called them to let them know (as requested by terms and conditions) that I was cancelling the Ahmedabad to Mumbai leg of journey and the operator said all was fine and should check in at Mumbai directly. This seemed confirmed by email, inviting me to check in at Mumbai (and not Ahmedabad). At check in at Mumbai I was confronted with a >£300 penalty fare for ‘no-show’ at Ahmedabad. They maintained that if I wanted to get my flight back (none of this was mentioned on phone or email) I had to pay the penalty fare for the entire journey. So basically it was pay up or stay in Mumbai. Funnily, after being forced to pay the penalty fare, a stranded tourist asked for a quote on same flight and was offered a price of £190! So buying a new ticket was much cheaper than the penalty fare I just paid (not that the Jet Airways staff offered this alternative solution to me at the time, great customer care!). Since, I provided them with all requested information to reclaim my extra not justified costs. So far only got a nearly (English) incomprehensible drivel (quite comical) from customer relations with no detailed explanations.

✅ Trip Verified | Lucknow to Delhi. Horrible airline, always delay or cancel the flight last moment and dont even get you a proper refund on time. No staff is ever available on the airports to talk to - such bad service. Rather take a train than this flight.

✅ Trip Verified | Bangalore to Pune. As we were on a trip, we researched on the timings of the flight and booked this one so that we could reach home by 11:30 in the night and can join office afresh next day. We received a message 5-6 days saying it has been rescheduled to 26th Dec 2:10 AM due to operational reasons. We reached goibibo from which we had booked the flight to know the alternatives. As a solution, the provided flights were 25th or 26th morning which were not at all feasible. So we didn't have any option other than to travel along. We reached home at 5 in the morning and joined office at 9. The complete day was ruined due to this inappropriate rescheduling of the flight by the airline without considering the customer's comfort.

Not Verified | I had purchased my air ticket on Jet Airways flight 9W610 from Kolkata to Mumbai for 15/12/2018 more than six months ago so that I can catch an international flight from Mumbai at 11:45PM on the same day. The Jet Airways flight was originally scheduled to depart Kolkata at 6PM and arrive Mumbai at 9PM. On 12 December morning, I received a text message from Jet Airways that the flight 9W610 has been rescheduled due to operational reasons to leave Kolkata at 7:45PM and arrive Mumbai at 10:40PM. As with the rescheduling it was impossible to catch the international flight at 11:45PM, I approached Jet Airways to change my booking to an earlier flight. They made me to pay not only the fare difference, but also the cancellation charge. They told ne it is Jet Airway’s policy to make the customer responsible if the flight is delayed by less than two hours even if the reason of the delay is on their part (in this case it was Operational Reasons). Later on, I came to know recently Jet Airways is in financial trouble. So, it may be an innovative business model on their part to generate extra money by rescheduling flights by just less than two hours so that they can squeeze extra money from some passengers. If couple of passengers per flight change their bookings, Jet Airways can pay their staff. Think twice before you book your next Jet Airways flight.

✅ Trip Verified | Jeddah to Kozhikode via Mumbai. Lost baggage - pathetic response from their team. If you care your belongings,never ever travel with jet airways. Since 3 days I didn’t receive baggage.

✅ Trip Verified | Dubai to Mangalore via Delhi. The worst experience and wouldn't recommend anyone to travel in this airline. Service is worst, they don’t care about their customers. We had a connecting flight via Delhi and we were made to wait for almost 8 hours without providing any benefits. They did not even intimate us about the changes in the flight timings. would never travel again with JET

✅ Trip Verified | Singapore to Delhi. If you have less budget just like me, Jet Airways is the answer. The flight & service was fine. Food is okay, mineral water is only 100ml cup, so we have to ask the cabin crew often. But there no entertainment in flight, you have to instal Jet Airways app on your phone first if you wanna get it.