Japan Airlines

✅ Trip Verified | I sat at seat 1K next to the galley and the lack of service/attention I received on my flight from Narita to Frankfurt was astonishing. Outside of the main meal, I was ignored for almost the entire flight. I slept 6 hours after they served lunch (after takeoff) and I woke up to find that the cabin attendants had not picked up my trash (napkins/empty water bottle). You might think this is not to disturb me, but I left it on the mini counter that was on the outside of my suite. After I woke up and for the remainder of the flight, they never walked up to me willingly and asked me if I needed anything. I had to use the flight attendant call button to ask for one of the meals you can order anytime on JAL. What astonished me is the cabin attendant pretended to forget to serve the meal to me. The head cabin attendant came to apologize to me and I told her I still wanted the meal because I haven't had anything to eat since the lunch after takeoff. She should have already guessed that also, since 12-13 hours had elapsed at that point in time. She still did not serve me the meal though. I landed at my final destination extremely hungry, which is something that has never happened to me on any business class flight, especially long-haul ones!

✅ Trip Verified | Flew from Manila to Tokyo and JAL regional from Tokyo to Sapporo. The flight was quite pleasant and seamless from the the check in to the flight itself. Food is usually a chore on airlines but I really enjoy JALs offerings. I don't really have complaints for any part of the trip since they really make it seamless for you. I guess I would just like more international connectivity as their domestic flights already have wifi, I wish they could offer (even with a fee) wifi for international flights and perhaps keep it free for domestic.

✅ Trip Verified | It is always a pleasure to fly on Japan Airlines. The check in at Haneda International is always seamless with JAL. The 10 hour plane ride to Los Angeles was very nice. The stewardess was awesome and food was very good. JAL tends to be a little more expensive but it is always worth the money. I would always recommend to use JAL when traveling to Japan.

✅ Trip Verified | I am more than disappointed in the overall quality and service on JAL. Our family has flown internationally many many times and have never experienced the terrible customer service that we did on this flight. Our initial route out from Chicago-Tokyo-Bangkok was in Business Class for all 4 of us. The food was absolutely terrible and the flight attendants were not the nicest. On our return trip we were split up with 2 of us being in economy. My daughter (4 yo) and I sat in economy and I actually cried because I was so upset with the entire staff. They refused to give my 4 year old and snacks or ice cream that they passed out to every person on the plane. Their excuse was that she ordered a special meal so she couldn’t get anything else. Well everyone else on that plane that ordered a special meal still got many snacks and ice cream. The “special “ meal was absolutely disgusting. I wouldn’t have given it to an animal. It was not distinguishable in any way and they gave her fish with cheese sauce as the “bland meal” along with raw onion and pepper salad. The flight attendants also didn’t serve her any drinks without me having to almost berate them. They said no one was allowed to switch seats and I couldn’t trade with my husband up in business either, yet the man sitting right next to me was given the bulk head seat alone with no one next to him after our flight took off. Every single flight attendant on the flight was the worst I’ve experienced in all my international travel. We will absolutely NEVER fly on JAL again.

✅ Trip Verified |  It seems they are holding out for their new A350's before providing a proper service to business class passengers. Cabin crew were friendly and helpful. The seats were old and worn. Flight was delayed one hour due to an IFE technical problem. JAL don't communicate their meal service too well, so left waiting or wondering what the plan is and communication of baggage procedures in Tokyo is awful. This may be mainly a Japan customs procedure, but airlines should communicate properly. Unfortunately JAL did not do this.

✅ Trip Verified | No vegetarian options in the Sakura lounge. When requested we have run out of options. Booked Jain meal for parents. They only have request for one sector. Tokyo to Bangalore and not for SFO to Tokyo. The rule is book 24 hours in advance. Who would book only one sector? we book business class to get personalised attention and care. The seats are good and comfortable. I might still travel JAL for my own logistics reasons of timings etc but not because I felt good with the airline.

Not Verified | I recently flew return from Sydney - London. As a family of four with 2 children. (17 month year old, and a 3 year old). I can't thank JAL enough for the exceptionally high standards they provided. From check in at the front desk to the plane journey. It was so smooth and comfortable, and the food was delicious. I also want to mention how they let us board first due to having young children. We are very grateful for this- it was a fantastic experience. Thank you so much, look forward to flying with JAL again in the near future.

✅ Trip Verified | At Haneda Airport, I encountered terrible ground staff. They seemed reluctant to have passengers check in at the counter insisting customers use the kiosk to print their boarding passes and baggage tags. There were staff members present, but they seemed to be in a bad mood or too tired and didn't want to help passengers with issues they were facing. I always thought that Japan Airlines' service was full of enthusiasm and proactive in assisting customers, but that was not the case.

Not Verified | Wonderful cabin attendants. But, the food was really bad. Kentucky Fried Chicken is not a good meal unless you are children. Very disappointed in the food selection.

✅ Trip Verified | I am very disappointed because the airline would not allow me to book seats until check in. Then my wife and I were assigned seats that were not together. We were unable to get anyone to even try to help. Customer service pushed us off to ticketing. We showed up at 5am for our 8am flight as they instructed, only to be told to ask at the gate. We went to the gate and asked and, without even looking in the system the gate agent just told us they would not change our seats. This was NOT the Customer service l that will make me want to fly this airline again! International premium trips are too expensive to be treated poorly. What's worse is a corporate culture that doesn't encourage problem solving/customer service. For example if they cared to try do you think they could've found 2 people in regular economy who would've liked premium economy seats? Not 1 employee thought of that. I won't fly with them again.