✅ Trip Verified
| Seattle to Tokyo . We purchased an air ticket for my wife to travel to visit family in Tokyo, Japan, on JAL. The ticket was purchased via GoToGate travel - purchased on 4/3/2019 for travel beginning on 6/25/2019 at a cost of approximately $1200. Unfortunately, after booking and upon inspection of her travel document, she discovered a typographical error in her first name. On the ticket, her first name (four letters) has an extra letter (ii instead of i) rather than the correct spelling. We're not sure how this happened, and were quite surprised to see it. We made repeated attempts to rectify this situation and get the typo corrected. We contacted GoToGate by phone and email multiple times. We contacted JAL by phone and email multiple times. We drove to the airport in San Diego and asked for help at the JAL desk. We contacted Alaska Air. Though our efforts did receive some replies, none were satisfactory. The typo remains on the ticket. Given the fact that TSA or the Airline may stop her at Airport Security Screening, or stop her from boarding the flight, she is not willing to use the ticket. Therefore, we have requested a full refund for the amount of the ticket, minus an appropriate handling fee, so that her booking via Go To Gate on Alaska and JAL will available, and so that some other passenger may book travel on the seat. We believe that the airline and the travel agency have a moral obligation and responsibility to serve customers to the best of their abilities, and to rectify this kind of situation. Moreover, both the airline, the travel agency, and other customers stand to benefit by allowing the seat to be used by another customer. We are aware of the airline policies and practices regarding refunds and changes, yet we believe certain situations are exceptional and require flexibility. At this point, all we can do is chalk it up to corporate greed and feel a simmering anger over our loss.