"it is always worth the money"
P Carter (United States)
✅ Trip Verified | It is always a pleasure to fly on Japan Airlines. The check in at Haneda International is always seamless with JAL. The 10 hour plane ride to Los Angeles was very nice. The stewardess was awesome and food was very good. JAL tends to be a little more expensive but it is always worth the money. I would always recommend to use JAL when traveling to Japan.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Tokyo to Los Angeles |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"more than disappointed"
Ashley Crocus (United States)
✅ Trip Verified | I am more than disappointed in the overall quality and service on JAL. Our family has flown internationally many many times and have never experienced the terrible customer service that we did on this flight. Our initial route out from Chicago-Tokyo-Bangkok was in Business Class for all 4 of us. The food was absolutely terrible and the flight attendants were not the nicest. On our return trip we were split up with 2 of us being in economy. My daughter (4 yo) and I sat in economy and I actually cried because I was so upset with the entire staff. They refused to give my 4 year old and snacks or ice cream that they passed out to every person on the plane. Their excuse was that she ordered a special meal so she couldn’t get anything else. Well everyone else on that plane that ordered a special meal still got many snacks and ice cream. The “special “ meal was absolutely disgusting. I wouldn’t have given it to an animal. It was not distinguishable in any way and they gave her fish with cheese sauce as the “bland meal” along with raw onion and pepper salad. The flight attendants also didn’t serve her any drinks without me having to almost berate them. They said no one was allowed to switch seats and I couldn’t trade with my husband up in business either, yet the man sitting right next to me was given the bulk head seat alone with no one next to him after our flight took off. Every single flight attendant on the flight was the worst I’ve experienced in all my international travel. We will absolutely NEVER fly on JAL again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Chicago to Bangkok via Tokyo |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"seats were old and worn"
S Keane (Japan)
✅ Trip Verified | It seems they are holding out for their new A350's before providing a proper service to business class passengers. Cabin crew were friendly and helpful. The seats were old and worn. Flight was delayed one hour due to an IFE technical problem. JAL don't communicate their meal service too well, so left waiting or wondering what the plan is and communication of baggage procedures in Tokyo is awful. This may be mainly a Japan customs procedure, but airlines should communicate properly. Unfortunately JAL did not do this.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | New York JFK to Tokyo Haneda |
Date Flown | June 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"rule is book 24 hours in advance"
S Kamani (India)
✅ Trip Verified | No vegetarian options in the Sakura lounge. When requested we have run out of options. Booked Jain meal for parents. They only have request for one sector. Tokyo to Bangalore and not for SFO to Tokyo. The rule is book 24 hours in advance. Who would book only one sector? we book business class to get personalised attention and care. The seats are good and comfortable. I might still travel JAL for my own logistics reasons of timings etc but not because I felt good with the airline.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | San Francisco to Tokyo |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"so smooth and comfortable"
James Major (Australia)
Not Verified | I recently flew return from Sydney - London. As a family of four with 2 children. (17 month year old, and a 3 year old). I can't thank JAL enough for the exceptionally high standards they provided. From check in at the front desk to the plane journey. It was so smooth and comfortable, and the food was delicious. I also want to mention how they let us board first due to having young children. We are very grateful for this- it was a fantastic experience. Thank you so much, look forward to flying with JAL again in the near future.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | London to Sydney via Tokyo |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"terrible ground staff"
Wei Fu Chen (Taiwan)
✅ Trip Verified | At Haneda Airport, I encountered terrible ground staff. They seemed reluctant to have passengers check in at the counter insisting customers use the kiosk to print their boarding passes and baggage tags. There were staff members present, but they seemed to be in a bad mood or too tired and didn't want to help passengers with issues they were facing. I always thought that Japan Airlines' service was full of enthusiasm and proactive in assisting customers, but that was not the case.
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Tokyo Haneda to Taipei |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Very disappointed in the food"
Jill Gott (United States)
Not Verified | Wonderful cabin attendants. But, the food was really bad. Kentucky Fried Chicken is not a good meal unless you are children. Very disappointed in the food selection.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Bangkok via Tokyo |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"very disappointed"
Hobson McCain (United States)
✅ Trip Verified | I am very disappointed because the airline would not allow me to book seats until check in. Then my wife and I were assigned seats that were not together. We were unable to get anyone to even try to help. Customer service pushed us off to ticketing. We showed up at 5am for our 8am flight as they instructed, only to be told to ask at the gate. We went to the gate and asked and, without even looking in the system the gate agent just told us they would not change our seats. This was NOT the Customer service l that will make me want to fly this airline again! International premium trips are too expensive to be treated poorly. What's worse is a corporate culture that doesn't encourage problem solving/customer service. For example if they cared to try do you think they could've found 2 people in regular economy who would've liked premium economy seats? Not 1 employee thought of that. I won't fly with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Bangkok to San Francisco via Tokyo Narita |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"experience was awesome"
L Aanchal (Canada)
Not Verified | It was my first time flying with Japan Airlines and my experience was awesome. It was on time and I reached the destination before the scheduled time. Their customer service was excellent. I did not select any meal for my flight and unfortunately, they didn't have any vegetarian options. However, their crew member went out of the way and she cooked mushroom curry and steamed rice for me and showed me the ingredients of mushroom curry so I could be sure it didn't have any meat. I really liked her act of kindness. They truly know how to care about their passengers.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Tokyo to Vancouver |
Date Flown | March 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"get the feeling you are valued"
M Warden (Australia)
✅ Trip Verified | Can never say enough good comments about Japan Airlines. Customer first culture is a winner. From check-in where personalised service starts, taking us to an alternate counter so we do not need to queue, boarding and inflight service. Always attentive, even during night flights. You always get the feeling you are valued.
Aircraft | Boeing 787-9 |
Type Of Traveller | Family Leisure |
Seat Type | Premium Economy |
Route | Tokyo to Sydney |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |