ITA Airways

✅ Trip Verified | Was rebooked by Delta onto this ITA flight after a sudden cancellation, and a day of turmoil trying to reschedule our return home. Arrived at FCO hours in advance to allow for a sufficient buffer of time. The actual check in and baggage check was quite easy, although they did not open until 11 AM. Waiting at the gate, the boarding process was a chaotic mess, as if this was the staff's first time with such a procedure. I was pleasantly surprised that the premium economy seats had sufficient legroom, and reasonably comfortable. I did pay twice for the extra room, which will be disputed with Delta. The cabin seemed acceptably clean, although quite hot. The weakest links by far of this trip were the flight attendants, food, and deteriorating cleanliness of the bathroom facilities. The flight attendants were unnecessarily short, in some cases, downright rude, and condescending. Given a meal choice of chicken or pasta, evidently, I made the egregious error of asking (politely, in Italian, mind you), what type of chicken/accompanied by what. The flight attendants couldn’t be bothered by such a trivial question, preferring instead to make snide comments to one another, (“Chicken is chicken.” “It is Italian chicken.”), even going so far as to laugh rudely at my expense, casting a comment about Americans in Italian, which they thought would not be understood, but was. Completely unprofessional, and unnecessary. When doling out beverages, you would think they came from out of pocket. Half a paper Dixie cup of warm Diet Coke, and when asked for a refill of tepid tap water, you’d think I’d asked to borrow money. The food was absolutely terrible-bland, flavorless, stale bread, etc. Several steps down from cafeteria fare. The bathrooms sank into squalor over the duration of the flight, to the point where passengers from the premium and economy classes did their best to make it past the gauntlet of hostile flight attendants to use the business class facilities. This was the only time you saw a flight attendant. For six solid hours, no refreshments were given out. On one rare sighting, my wife asked an attendant if she could please have a Diet Coke; she was dehydrated. Of course, the reply was, “No.” Simply appalling. Trying to deboard the plane, passengers were blocked by someone attempting to restock the flight kitchen. Based on this experience, we will certainly never fly ITA. They cast a negative impression on the very welcoming and caring people of Italy.

✅ Trip Verified | Worst Airline for travel in my experience. I booked my ticket way in advance for my engagement and on the day I'm at the airport and only to find out they don't start working until 12 midday. Then there was an issue with my flight which I still don't know what the issue was and my flight was delayed. I told them I have a connecting flight and was planning my engagement where friends were waiting on me. They couldn't guarantee me my flight for that time so I had to cancel the engagement. They are now telling me that I'm not eligible for reimbursement.

Not Verified | Awful experience, don’t recommend this airline. Firstly we’ve been told at check in desk that there is no sits available due to overbooking, but as a result we got the seats for our flight. Then air company forced me to check in my luggage, what I didn’t want to do as I bought the tickets only with hand luggage to leave the airport quickly. The maximum stressful morning, If you want to enjoy your trip, chose another company

✅ Trip Verified | I was forced on this flight after American Airways canceled my original one and stuck with them. The flight started as a horror show. 2 and half hours on a plane with little air conditioning while they fixed a technical issue. Communication in English was terrible. They'd rattle off a couple minutes worth of sentences in Italian and then in English give us a couple words(usually lies) and hope for the best. The food was really gross. All the drinks were extremely scarce. When we landed after a 12 hour flight, we were told to wait 5 minutes for the gate to open. It took more like 45 minutes. They had a rule where landing and take off needed all windows open? Unfriendly attendants. One especially was blocking an aisle and actually making everything worse when trying to board. Missed my connecting flight because of delays and got stranded because of them.

✅ Trip Verified | I'll start with only positive: Airplane from Rome to San Francisco was clean and comfortable. Cons: 1. From New Delhi to Rome, the aircraft was clean but old and the entertainment system was terrible. seats were just OK. 2. Food was terrible. the worst I've ever had on any international flights and I've flown many, food served in these flights was tasteless and inadequate. 3. Lost baggage: me and several co passengers has missing baggage and I am still waiting to hear from airline. 4. both my flights were delayed. 5. Boarding process was completely missing and boarding on both the flights were a chaotic affair.

Not Verified | NCL booked the flights for a cruise. Arriving in Paris we had missed our connecting flight because of delays in Houston. We needed to get to Rome and so Air France put us on ITA which left late and we could not make the ship in Italy even with all the effort. Arriving in Rome, Luggage and my Aunts electric scooter was lost. Yes - we filed a claim for missing luggage and scooter. This was on July 5, now 3 days later no response. We had to stay 2 nights in Rome paying for a hotel, pay for a flights to Athens to meet the Norwegian ship. Spent 1 night in a hotel, which we paid for and meeting the ship in the morning. I have made many calls and my travel agent, working from the U.S. has called and sent many emails to many departments. Very early in the morning (before the lost baggage office opened in Rome - FCO) I was told by ITA bags were there, but I could not be helped and the flight left before I could get my luggage. Still trying to get our luggage and my Aunt's electric scooter which we were made to check with luggage and not at the gate. We have had no assistance at all and was told by the airport personnel in Athens that ITA lost baggage department does not answer the phones, which myself and my travel agent can verify. They are not good at replying to emails either. Everyone was Rude and offered no help, not even for my Aunts electric scooter which she needs to get around. Recommendation ... Stay away from this airline, pay a little more and keep your luggage.

Not Verified | Flew from Palermo to Munich, connecting through Rome. My bag never made it, although my husbands bag and daughters travel cot arrived. Was told to contact Aerogate, not ITA, to lodge the missing bag claim. Along with 4 - 5 others on my flight. 24 - 48 hours passed, no contact from ITA, rang them and they referred me to world tracer link. Which had zero updates on information on the location of my bag. I was told to wait another 24 hours, it's likely they would update it. 4 days later, I leave Munich for Australia. No bag, no word from ITA, no update. When I ring from Australia, after 8 days of missing my bag, they say again, check the World Tracer link. When I explain it's been a week, they tell me to email them about my missing suitcase. I don't understand why no one from ITA will talk to me, and give me some information on the process. So far, it's been nothing. I've sadly had to lodge with my insurer, as ITA have given me no response. and Nothing meaningful in regards to my bag and where it is.

✅ Trip Verified | Worst airline I’ve flown with. Arrived at airport nice and early. Got to the gate on time only to be told that they have overbooked the flight and we got denied boarding. They did get us another flight two hours later but we had to go via two stop offs. Arrived at destination 12 hours late. Airline only wanted to give me £500 in compensation. I declined and said I want compensation for a days holiday missed and a days rental for accommodation. They declined. They don’t care about you as a customer or person. They are just in it for the money

✅ Trip Verified | Rome - Tokyo. The journey was a little less than expected (12h and 10 min). The food on board was decent. The toilet was clean although only 1 out of 2 (where I was seated) worked. The service on board is okay. The hostesses are very nice, but I noticed that (at least in my case) they don't go above and beyond to help you, if you ask for something, they don't give a 100%. A major criticism goes to the website: awful, I don't find it functional at all. I wasn't able to reserve seats until check-in and I never knew why. So in order to buy them I had to wait for the online check-in - obviously at that point the choices were few and I had to pay the most expensive of the economy seat (49 euros). The luggage all arrived at their destination. We had an economy fare which allowed us to bring 2 checked bags of 23kg. Attention: for breakfast they will give you, among other things, a ham sandwich if I'm not mistaken, if you don't eat it on board, don't bring it with you.

✅ Trip Verified | Appalling customer service! I arrived at the airport and when I tried to check-in for this Royal Jordanian Airlines flight I was told that they had cancelled my ticket and re-issued it for a day earlier! They did not communicate this change to me. ITA ground staff were unfriendly and unapologetic. I managed to get on a flight departing at a similar time but with one stop rather than direct. Wrote to ITA Customer Service / Complaints but yet to receive a response.