| Back in March I purchased my vacation tickets for my whole family of 4. Two weeks before the date we supposed to fly they canceled our city of destination and times of flying, they didn’t left me with no options so we ended it up getting tickets with American Airlines (I should of done this since the first time in March) May 1st I started a claim for a my whole refund of $1,150. A month later I called them to see where was it or what was going on? And they told me that they need it my bank statement with all my personal information including the bank info to proceed with my refund! By this time I was really irritated already, because nobody but nobody contact me (email or phone) to tell me that, and it’s incredible the way they treat me, every call I make to them easily the wait it’s of 2 hours to more. It’s been 2 weeks that I send them my bank statement (which I really didn’t like the idea) and I called them yesterday and their answer to my question of “where my refund is”? Was: that the department of refunds haven’t process the refund yet and they don’t know the reason! I was like transfer me to that department or to a Supervisor, incredibly they told me that there’s no way that they can transfer me because there’s no filter to do that and that a supervisor was not available at the time! I don’t recommend them at all And I hope I get my money back.