✅ Trip Verified
| Mexico City to Los Angeles. Be careful with this airline. I have a Samsonite suitcase that had been used twice prior to this trip and in perfect condition. In Mexico, we requested a fragile sticker and still had one from the previous flight. Our suitcase was 3 kgs under the weight limit. On arrival in LAX we waited for some time, we then were called to the office as my case had been damaged. The whole case was bent, trolly handles don’t move, wheels don’t roll, material rubbed and frayed inside items were smashed and once home I realised the inside frame was bent and exposing the bits and pieces that hold the case together. It cannot be used again. I read on there website that they are liable and figured a part payment or compensation would be offered. We travelled by Qantas who compensated a damaged suitcase years ago, no trouble and done within 14 working days (it dropped from a plane and was badly damaged). Damaged Baggage: If your baggage is damaged after the flight, we will be liable for the damage incurred. The best thing to do is to report the damage to the Lost & Found office as soon as you collect it. In most airports, the Lost & Found office is located in the baggage reclaim area. Costs are only assumed if the damage has been confirmed in the report. In Mexico, these compensations are governed by the Civil Aviation Law, while in our international destinations are based on the Montreal Convention. In any case, both the airport where you registered the damage and our Customer Care Center, will answer any questions you may have. Generic Emails back and forth for a month, asking for more photos when we had already sent them and their own staff were there when we opened the case and signed all the paperwork, honestly the worst experience, they were never going payout and by the attitude of staff in LAX and through the customer service centre (I have spent hours ringing them) I think they have never paid out a cent. Reading reviews online, it seems like many people have had similar experiences. I am gutted and disappointed and we will not be flying Interjet or recommending this airline to anyone.