Interjet

✅ Trip Verified | New York to Cancún via Mexico City. One of the worst airlines ever! Save yourself some trouble by not booking with this flight. My family and I were supposed to fly to Cancun this month (May 21st), but because of COVID-19 we can't. We called in March (when it first broke out) asking for a refund because of the unprecendented circumstances and Interjet refused, saying that "the pandemic isn't that serious". I was shocked and horrified. Then, in April, we got an email saying that our flight time got changed. But because I booked a connection-flight, it was physically impossible for me to make it to the connecting flight. I've been calling Interjet ever since and it's now May 4th. I would wait an hour+ on the phone while being put on hold. Someone would pick up, not say anything and just hang up. This happened multiple times. Worst customer service I've ever experiences. I know that they just want my money and don't want to give me a refund.

✅ Trip Verified | This is by far the worst decision I’ve ever made in terms of booking, and I highly regret it. With COVID-19 going on, they had 0 sympathy in giving back credit for a flight that we didn’t cancel on our own. Our only option was to change our flight and keep them as our airline. When trying to book another flight with them, the only available options were for me to make it to my destination a day later than our rescheduled event (my sister’s wedding), same for my return flight. I even tried to book flights a day early, and a day later just to make up for messes up flight schedule, and still had to pay a rebooking fee. A complete waste of an airline. Save your money please and book with a well known airline. Esta es, con mucho, la peor decisión que he tomado en términos de reserva, y lamento mucho. Con COVID-19 en marcha, tenían 0 simpatías al devolver el crédito por un vuelo que no cancelamos por nuestra cuenta. Nuestra única opción era cambiar nuestro vuelo y mantenerlos como nuestra aerolínea. Al intentar reservar otro vuelo con ellos, las únicas opciones disponibles eran que llegara a mi destino un día después de nuestro evento reprogramado (la boda de mi hermana), lo mismo para mi vuelo de regreso. Incluso intenté reservar vuelos un día antes, y un día después solo para compensar los horarios de vuelos desordenados, y todavía tuve que pagar una tarifa de cambio de reserva. Un desperdicio completo de una aerolínea. Ahorre su dinero por favor y reserve con una aerolínea conocida.

Not Verified | Do not buy with this airline, it is the worst. My flight was this month but I wanted to cancel it due to the pandemic (corona virus) call wait more than 59 minutes I was hung up more than once and again to call the same way they answered me and left me on line waiting since I am waiting two hours and nothing. This airline does not want to return the money for cancellation without counting that you buy flight insurance. I want to change the date and they have not made it easy for you to have to wait, they hang you up and again they leave you in line waiting. Do not buy here. No compren es esta aerolínea , es lo peor . Mi vuelo era este mes pero lo quería cancelar por la pandemia (corona virus) llame espere más de 59 minutos me colgaron más de una vez y otra vez a llamar igual me contestaban y me dejaron en línea esperando ya voy dos horas esperando y nada . Esta aerolínea no quiere devolver el dinero por cancelación sin contar que compre aseguranza de vuelo . Quiero cambiar la fecha y no te la hasen fácil te hasen esperar , te cuelgan y otra vez te dejan en línea esperando . No compren con aqui

✅ Trip Verified | I purchased 6 tickets in January for a trip in July. In April, I received an email from the airline basically saying they cancelled our tickets and here are your vouchers. When I called to find out what happened as I never cancelled the flights, the airline took it upon themselves to cancel us from the flight that is still available because it went from nonstop to one stop. But the flight is still available we were just taken off of it? When I asked for a refund they refused according to their policy however I’m not choosing to cancel the flight. They took us off a still existing flight without any prior communication or other options. Also the vouchers they gave us have expiration dates so now we have to travel with restrictions that benefit the airline. I spoke to multiple people and all they could say was to rebook the flight using the voucher. So why take us off the flight in the first place? They do nothing to help their customers not even under the circumstances we’re in. If you’re going to issue us a voucher for a flight you took us off, the least they could do is not put an expiration date on it.

✅ Trip Verified | My fiance and family had booked a flight (with trip insurance) for our wedding which was going to happen in Mexico. We showed up at the airport ready to go and they told us the flight was cancelled. We didn't receive any phone calls, emails, or texts about the flight being cancelled but just the airport told us when we got there. The next day we were on the phone arguing for about 2 hours and then we were told we would receive a full refund in 8-10 weeks for the cancelled flight. Just yesterday we received an email that Interjet denied our request to process a refund for the "non-refundable ticket(s) since it does not meet the current refund exception policy." I am just frustrated by the lack of communication with the cancelled flight, the back and forth conflicting information regarding the refund, the useless trip insurance, and paying over $1500 to Interjet for doing absolutely nothing.

Not Verified | I have made several attempts to speak with someone but all attempts have failed. Finally today, April 25, 2020 I was able to speak with an agent from Expedia. Unfortunately after spending over an hour with her and then escalating to a supervisor there was still no consideration for the current circumstances. On I purchased two airline tickets for my daughter and son in law. Flight 3971 was to depart on 05/15/2020 at 2:55pm from Dallas arriving in Mexico City (Flight 2466) at 5:35, leaving at 7:50pm to our final destination Puerto Vallarta arriving at 9:15. Their returning flight 2463 was scheduled to leave Puerto Vallarta on 05/19/2020 at 1:10pm, arriving in Mexico City at 2:45. Leaving Mexico City on flight 3972 at 6:35pm arriving back in Dallas at 9:15pm. I must add that I purchased insurance for these tickets however cannot speak with anyone with that group neither. As we are all aware due to the Covid-19 situation there are things that are out of everyone’s control. On Friday, April 24, 2020 Expedia-Interjet emailed me to advise that they were changing the details to the original flight dates. They gave us no choices besides 1 and it was take it or leave it. Please note not only were the times of the flights changed which is no biggie but the dates are way off in comparison to our original dates WE purchased. Please note that my daughter and son in law needed to return specifically on May 19, 2020 as they have 2 small children and can not be away from them additional days aside the 4 originally planned. Interjet is now wanting them to return 2 days later with no other options. The return date is not an option. I called Expedia today and they advised that they are not able to issue a refund. I then asked for a credit and they were willing to do so. However they want to issue the credit in my daughter and son in laws name. I explained that I paid for the tickets and wanted the credit in my name as I travel more. Bottom line that I paid for them and they are able to see this. The supervisor from Expedia then called Interjet and asked for an exception. Reminder that Interject changed my plans, not me. The manager at Interjet said that they could not issue a refund but he would be willing to issues the credits in my name for a fee of $118.00 each ticket. Yes that’s right! Interjet will not give me a refund for a flight they changed. Interjet will however give me credit for an additional fee even though they initiated the change. I believe my request is reasonable. I’d like a refund but if it’s not an option why not give the person credit who paid for the tickets. The supervisor recommended that I do a chargeback with my bank however this is not a fraudulent situation nor am I disputing the charge. I’m asking for the 2 credits to be issued in my name as my daughter and son in law will not be able to travel those dates nor use a voucher in the next 12 months. It’s so hard to wrap my mind around the thought of the airline not wanting to be more flexible in times like this. Our condo was canceled and most business are closed in Puerto Vallarta. There is no reason to travel there now was it’s unsafe and too soon to expect everything is ‘normal’.

✅ Trip Verified | While there is a tendency to criticize airlines, Interjet really does deserve its bad publicity. Despite several flights being delayed, cancelled, and the delayed again (after rebooking the cancelled flight), I was out $800 because Interjet chose not to pay its personnel (which caused the delays and cancellations). When I ended up having to stay overnight in Mexico City due to the canceled flight, I was not offered a hotel room, transportation to or from the airport, access to emails/phone calls, food vouchers, or the option of flying on an earlier flight by Interjet. Further, after checking in 2 bags in Houston, the staff at the counter said that I needed to check-in my carry-on because it was over 10kgs. By this time, the staff had already put my bags on the conveyor belt, so I could not re-arrange the weights or pay extra on one of the already checked-in bags. As soon as I arrived back in Houston, I filed a claim with Interjet. For the last 8 months, no-one contacted me via email or post to let me know that I would be offered a one-way ticket (worth $200) for the inconvenience I experienced. When attempting to call them, I was often times put on hold for up to 2 hours. When I did finally reach someone to dispute the $200 offered, I was told the issue would be escalated and that I should call back later. When I asked to speak with a manager, they said "it was not possible." It should be noted the $200 one-way ticket offer would expired within 6 months. Here is the company's terms and conditions (posted online), which they completely ignored: "Offer, with all means available, substitute transportation on the first available flight, and provide, at least and without charge, a telephone or cabled service to communicate with the point of destination; foods in accordance with the waiting time until boarding another flight; overnight accommodation in an airport or city hotel, when required and, in the latter case, ground transportation to and from the airport." Due to the poor customer service, nickel- and-diming, and business stability, I highly recommend you avoid this airline all-together. Take Southwest Airlines if you can.

Not Verified | Montreal to Cancun. It was my first time booking with this airline. The plane was nice and the service on board was ok. During my trip, I got a notification they had canceled my return flight so I, therefore, began to call them to book a new return flight. I spent hours on hold and wasn't able to reach anyone. We finally paid and booked a return flight with another company. Once I returned home I called them everyday and spent hours on hold. When I finally reach someone they kept transferring me back and forth to different employees. None who could help me since they never transferred me to the right department. I will never book with them again and please take my advice its not worth it. They have horrible customer service!

✅ Trip Verified | My flight was affected by COVID-19. First of all I did not leave UK due to a lock down. Then I could not use Interjet, because I did not get to Mexico. Mexico and Cuba closed borders too. The flight was cancelled and no refund, because INTERJET airline differ customers! If you bought a ticket on the offer like me you are worse class, therefore you can not receive a full refund, no matter what. I would add that their customer services are rude and improfessional. The ticketing department do not speak English.

Not Verified | El Salvador to Cancun via Mexico City. I had a flight from Cancun to Istanbul by Turkish Airlines to catch on March 23rd. So I bought an Interjet ticket, El Salvador to Cancun on March 18 to catch my flight. But after the Covid-19 El Salvador closed the borders so I was not able to go there from Nicaragua to catch my flight. Also Turkish Airlines offered full refund or date change or open ticket or route change for free. Upon calling Interjet several times and having waited hours on the phone they didn’t accept to refund me and forced me to change my flight to a different date and made me pay $35 more as price difference even though the new ticket was less than what I paid before. When I asked the agent, he told me “buying and changing is different, don’t expect the same prices” Even while changing the date they had so many blackouts I had to buy the new ticket for the 31st of March, not a preferred date in order to avoid more price difference and few dates were left after blackouts. Then Interjet canceled all of their international flights due to travel restrictions. I was in Nicaragua and couldn’t go to El Salvador anyway because of the closed borders and was looking for alternative options to reach my country. So I called the Interjet customer service again spending hours on the phone. They told me that I need to call a different number that I could never reach. So, I sent an e-mail to the customer service explaining my situation but no reply received for almost a week. Then today tried to call the customer service several times again waiting over half an hour each time and losing connections or making me wait and never answer the phone again. Eventually I was able to talk to an agent. They offered no refund, no open ticket, no credit, no route change. Just date change with paying price difference for a flight I’m not able to take. They also told me that I will lose all my rights over the ticket if I don’t make the changes 24h before the supposed-flight. So “either pay more money for this ticket to change the date (already their prices are higher than usual) or forget your money” That’s what they offered. When I told the agent that it is illegal as they have canceled the flight themselves and legally had to refund she said it’s not a cancellation because of a mechanical problem in the plane and they didn’t have any responsibility as an airline. After a fruitless discussion, she wanted me to stay on hold. But after waiting for more than 1 hour I was disconnected. Final word: Never fly Interjet again.