IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 499 reviews
6/10
4 star Skytrax Rating
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8/10

IndiGo customer review

(Austria)

Used Indigo BOM-TRV for the first time main reason was no other suitable alternative available. The aircraft was spotless looked brand new and the crew attentive and very polite. Legroom is very limited but I knew that before so I can't complain and for a 2 hour flight I could survive it. Tasty snacks were sold at reasonable prices on board. Flight was on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

IndiGo customer review

(Sri Lanka)

I flew with Indigo in August 2012. Given the hype about this airline I thought of giving them a try and they didn't disappoint. Website was easy to use. However I wish they'd allow pre-booking of seats at least for a nominal fee. You have to buy 'Indigo Plus' which is meals + seat so if you don't want a meal there will be no seat selection. Aircraft was an A320 and it was in excellent condition. Cabin crew was polite and friendly. Food is available for sale and water is provided in cups free of charge. However there isn't much space between the seats and does feel a little cramped.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

IndiGo customer review

(United Kingdom)

MAA-TRV and TRV-BOM. Easy to use website for online booking and immediate text confirmation to my mobile. Fast courteous check in . New aircraft comfortable seats and departures ahead of schedule. FAs were all smart friendly and attentive. Great fare and an extra 600 rupees (about £7.50) got me a reserved extra legroom seat food and drink. Food was fresh excellent quality and well presented. Everything about this airline was slick and professional with an element of fun. A great experience and highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

IndiGo customer review

(India)

Morning Departure from Mumbai. There was a snaking queue at check -in but the staff were very prompt and I got my boarding pass in 10 mins. Clean aircraft and push back 5 mins ahead of schedule. Landed in Chennai 15 minutes ahead of scheduled time. Good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

IndiGo customer review

(United Kingdom)

I was supposed to fly from Delhi to Mumbai this morning (10.25am) on Indigo but Delhi airport was heavily fogged out and the runway operations had been shut for a few hours. I was not informed of any impending cancellations or delays and proceeded to the airport a normal. Upon arrival I was very politely informed that no departures had taken place this day and Indigo were unsure when departures would take place. They immediately asked me if I would like to take the first available flight on the day but because of the fog and my return on the same evening I declined and requested them if they could delay and reschedule this by a few days later which they happily and professionally did at no extra cost or dreaded penalties. The whole affair was so well handled I was most impressed by Indigo's ground staff. This is one rare gem in the Indian aviation scene.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

IndiGo customer review

(Australia)

For the first time my husband and I travelled with Indigo airlines 2 days ago and were very sceptical as it was a budget airline and we had slightly excess baggage. To our surprise from our very first contact with the Indigo airline staff to the end of our trip we were impressed. The lovely young lady at Mumbai airport greeted us with pleasantries checked in our luggage which was a bit above the limit. Once on board on our flight to Singapore we found the seats spacious and comfortable the crew courteous and professional. The inflight service was excellent and reasonably priced. We purchased some spiced chai and cookies that came beautifully packaged in a tin. Regular announcements by the crew were clear and polite. Would gladly travel Indigo Airlines again and highly recommend it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

IndiGo customer review

(United States)

Flew MAA-PNQ (Chennai-Pune). Excellent crew and food service. Seats were terrible and the plane was unclean. One thing I respect about IndiGo is their promptness. The problem with that was that as soon as all passengers had disembarked the next group boarded. Nevertheless the best domestic duty-free I've ever seen.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

IndiGo customer review

(India)

I travelled from Bangalore to Jaipur. The leg space between seats was the length of my iPad. If the seat in front is reclined it would hit you face. Very uncomfortable amongst the low cost carriers. Looks like the airline is interested in making money by cramming more seats.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

IndiGo customer review

(India)

BOM-DEL-BOM. Early morning departure from Bombay was on time and a good flight. Very full both ways. Good check in services and very courteous staff. Good airline to fly domestic.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

IndiGo customer review

(India)

Flew Kolkata-Bangalore via Chennai. Flight departed on time the aircraft despite being one of their older ones was clean and well-maintained. The crew were simply superb. Though the catering onboard should improve. The variety is very restricted. We made an early arrival at Bangalore despite a late arrival in Chennai. Will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes