IndiGo

Flew from Goa - Delhi on 11 Aug 2014 Flight on time. Nice and clean aircraft. Wide range of snacks available for purchase though rates were exorbitant. The only negative point would be air hostesses being less interactive and involved.

Flew from Delhi to Coimbatore and then from Chennai to Kolkata. This is an outstanding low-cost airline. I couldn't really find any fault with them! All staff were very friendly professional and helpful the planes were modern and spotless the captain gave informative and friendly announcements before during and after the flight the food and drinks were good quality and reasonably priced; and the inflight magazine was well-produced. In Delhi we got stuck in a traffic jam caused by a sudden storm and so we only arrived at the aiport about 10 minutes before the flight. We assumed that we would miss the flight and have to make a plan B but the excellent and helpful staff quickly issued us boarding passes and rushed us to the plane so we still got away on time.

I quite often travel from Pune to Nagpur and I would always prefer Indigo over other budget airlines. The ground staff and flight crew is humble and helpful and they give you good attention when needed. Flight crew seems well trained and organized compared to crew of other airlines. In-flight food options are good and inexpensive. They serve coffee unlike GoAir. Ticket pricing is better than competition.

I flew with them from Bangalore to Pune recently. Ground staff at Bangalore airport were a bit disorganized but managed to get us on board fast. Seat was fairly ok but if you are a large person you will feel very uncomfortable as the armrests on this airline did not go up. After take off we were offered drinks despite Indigo being a budget airline. I felt a little hungry halfway through the flight and I manger to get a packet of chips for a cheap price. After which we landed in Pune fresh and nourished. Overall Indigo I feel has service that is better than any other budget airline that I knew.

Flew Chennai Jaipur and return. Efficient service good value and organization from a cut price carrier. New clean aircraft friendly staff. Only problem was that out first booking had not actually been confirmed despite us having a booking number. I received nothing from Indigo to tell me this and I missed the small print on my booking. With an 30 minutes to spare a very helpful groundstaff person went to a lot of trouble to get us new bookings and got us the last seats on our flight. Brickbats for not providing better info re the not confirmed booking (we still don't know why) but kudos to the staff member who helped us in Chennai airport.

Flew BOM to Goa return and BOM to Delhi. The Goa flights were rescheduled many times and we got constant updates by SMS many weeks in advance. Check in at Bombay was smooth with the web check in counter being empty. Flights on time and service was good.

Flew MAA-AMD on Indigo 6e-237. Check in went smoothly the flight was on time it was clean and appeared new and had ample legroom. The food was delicious. The flight crew were quick and efficient. Overall good experience and no problems. Would fly Indigo again.

Flew Delhi-Chennai-Coimbatore in December with family. Check-in was swift and they even allowed little more luggage for our family. I had pre-booked meals and front seats. Non Veg food is served at room temperature which should be provided hot. Staff were friendly and flight was comfortable. I will definitely fly Indigo again.

Kept waiting for more then one hour in the plane to pick up some late comers. I am a frequent traveller from abroad and was on Goa - Ahmedabad flight on 27th February. It was 3.25pm but took off after 4.30. The onboard crew or flight deck crew were not bothered about other passengers. The passengers we waited for had booked 150 seats. I was sitting right in the front seat in row 1 so could hear what was said. There was no apology from the crew or cabin staff. When we landed at Ahmedabad airport we reported to the ground staff. We were asked to complain to the customer service knowing there will be no outcome. It was first time I had travelled Indigo who boast of their punctuality. Never again.

Last week I flew from BOM to Goa and return. Both flights were slightly delayed (ca 15 mins) but the quality of the service has compensated for these minor delays. The planes are new offering ample legroom - on the flight back we were offered emergency exit seats with no extra fee- which was really nice of them. This flight is really short- ca 37 mins from take-off to touch-down so not much time to offer paid (or pre-paid) meals. In general comparing to European 'no frills' airlines IndiGo presents generally a better offering and service.