IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 384 reviews
6/10
4 star Skytrax Rating
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7/10

IndiGo customer review

(United States)

Overall a good experience from HYD-BLR-HYD and HYD-DEL. Planes are new and modern crew all young pleasant and helpful and speak perfect English. Seating is very tight - the person in from of me reclined their seat and it was in my face. They sell food which is tasty and well priced. One major negative as at check in at HYD. My company bought my ticket in the US and they asked me to produce the credit card. As I could not they denied me boarding until I bought another ticket which was very frustrating and almost caused me to miss the flight. They gave me an email print out for a refund but this is certainly not up to international standards.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

IndiGo customer review

(India)

Goa to Mumbai on Sunday 5-8-2012. On time and welcomed by smiling crew. The plane was spotless and new. The food was reasonably priced and good. Short flight of 55 minutes. At the end the Pilot came out of the cabin to say goodbye to everybody.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

IndiGo customer review

(Austria)

Dehli-Kathmandu-Dehli. Unfriendly staff they ask you to be at the airport 4 hours before departure for international flights and 2 hours for domestic flights. Arrived 3.5 hours early as anticipated no check-in counter was open. Nevertheless the plane seemed to be quite new and comfortable.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

IndiGo customer review

(United States)

MAA-HYD. The crews are friendly the airplanes clean they still run a largely on-time operation and prices remain very affordable. The bad news is the pains associated with flying "ultra low cost carriers" are now beginning to inflict the airline. Seat selection was free the last time I flew them a couple of years ago but now they charge Rs. 100 per passenger. They also charge Rs. 50 to get a copy of your e-ticket at the airport. Neither one of those really bother me though. What does bother me is the bogus Rs. 200 "convenience fee" that you now have to pay to book online a fee that isn't disclosed until you get to the very last screen before payment. Even worse if you have to make a change to your reservation the "convenience fee" is charged every time you make a change. IndiGo is unfortunately picking up the bad habits of the Spirits and Ryanairs of the world though at least the service is very good for now anyway.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

IndiGo customer review

(India)

Bangkok-Delhi. Plane was new though no inflight entertainment which most of them have. No food or beverage unless you buy. For a flight of 4.30 hours strange thing. A cup of premixed tea cost 100 THB (INR 170.00).
Seat TypeEconomy Class
Value For Money 12345
no
9/10

IndiGo customer review

(India)

Bangalore to Delhi return. Ground staff and cabin crew were friendly and efficient. The planes used also were new clean and comfortable. The food too was pretty good. However it is better that they sell at least a water bottle. Although they do sell water they provide it in paper cups and every time I had to pay Rs 40.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

IndiGo customer review

(India)

BOM-LKO. Flew on Indigo thrice and all 3 flights were delayed. Paid extra to book seat of choice and meal. Check-in staff extremely rude and unfriendly. Cabin was not as clean as they rave about. Inflight cabin service without a smile. Only cold meals served. They also charge for wheelchairs with fares comparable to full service carriers. Not my choice and not recommended. Very pricey for a 'low cost airline'.
Seat TypeEconomy Class
Value For Money 12345
no
na

IndiGo customer review

(Spain)

SIN-DEL The flight was awful. I asked for an exit row seat and got the seat in front of exit row which did not recline. Had to sit upright for 6 hours. Babies hollering and crying everywhere. No food or drink unless you buy - they should at least serve a sandwich on an international flight - what does it cost? 50 cents?
Seat TypeEconomy Class
Value For Money 12345
no
na

IndiGo customer review

(Spain)

SIN-DEL The flight was awful. I asked for an exit row seat and got the seat in front of exit row which did not recline. Had to sit upright for 6 hours. Babies hollering and crying everywhere. No food or drink unless you buy - they should at least serve a sandwich on an international flight - what does it cost? 50 cents?
Seat TypeEconomy Class
Value For Money 12345
no
8/10

IndiGo customer review

(United States)

Flew from Mumbai to Chennai on February 23rd 2012. Enjoyed the experience and was impressed with the service and the inflight magazine.
Seat TypeEconomy Class
Value For Money 12345
yes