IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 497 reviews
6/10
4 star Skytrax Rating
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8/10

"on time and comfortable"

(India)

Verified Review | Delhi to Hyderabad with IndiGo. My flight was cancelled and I was moved to another flight. Apart from this, everything was good apart from the cost of the meals. I didn't find the coffee and noodles too special and weren't great. New flight was on time and comfortable. Not much to talk about but was good as far as the budget airline tag goes.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDEL to HYD
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"only as a last option"

(India)

Verified Review | I have been having consistent horrible experiences with Indigo regarding delays. I was travelling from Cochin to Bangalore - the flight was supposed to depart at 8.45 pm and it departed the next morning at 2.05 am. A week later, I was returning from Trivandrum to Bangalore - the flight was supposed to depart at 8.15 pm and it departed the next morning at 12.05 am. Today, my wife was supposed to travel to Chennai from Bangalore. The departure time is 7.20 am, the revised departure is at 9:15 am. Indigo used to be consistently punctual. When I speak to the staff, I hear that the fleet is overbooked and you are trying to optimize. I will look at Indigo only as a last option.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCOK to BLR
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"did not have Thai immigration forms"

(Thailand)

Yet another comfortable, friendly and smooth IndiGo flight flying from Pune to Bangkok via Kolkata. A caveat: In a hundred international flights into Bangkok in the past two decades, for the first time ever in my experience, an airline (IndiGo) did not have Thai immigration forms. Anybody who has been through immigration at Suvarnbhumi expects a wait of up to one hour. So, to not have immigration forms on board a flight can develop into an even longer wait. Come on, IndiGo! Otherwise, as usual, a flawless IndiGo flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePNQ to BKK via CCU
Date FlownDecember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a loyal traveller with IndiGo"

(India)

Verified Review | Delhi to Port Blair via Kolkata. IndiGo used to be my best option because of its on time schedule. But due to a few problems and delays I chose other options like Vistara. On 12th November 2016 I again chose IndiGo for a family holiday in Port Blair from Delhi. I was very happy and satisfied with all the services. Even the flight was ahead of its schedule and the cabin crew was warm and the hospitality was just amazing. I'm again a loyal traveller with IndiGo now.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDEL to IXZ via CCU
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"inflight service impeccable"

(Thailand)

Another flawless flight. Flew Bangkok to Pune via Kolkata with IndiGo. On time, both departures and both arrivals. Smooth boarding from Bangkok. Impeccable onboard service und attitude. Chaotic boarding at Kolkata: a long queue formed at boarding. Fine. Then an announcement was made by a ground staff member, in a voice that could barely be heard that rows 16-30 would board first. Since the announcement was barely audible, people waiting in the queue were confused, thus standing in line, not knowing what to do. Ground crew member - only one IndiGo staff manning their pre-boarding desk/area - did not repeat announcement and just stood by looking around and not allowing anyone to board. People waiting. In the meantime some passengers not in the queue approached this confused ground staff person, spoke to him and were allowed to board. No idea if these people were going to occupy rows 16-30. Nothing happening; line not moving; IndiGo staff still looking as if he was in a daze. No repeat announcement, in an audible voice, re rows 16-30. Since I was in line, had a seat in row 21, I broke the queue, presented my boarding pass, and passed security. Don't know what happened after that. IndiGo needs to get its act together in this area. Inflight service again impeccable.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to PNQ via CCU
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"staff truly inexperienced"

(United States)

Bangalore to Nagpur with IndiGo. On this trip to India, I was fortunate enough to try 3 different airlines - Air India, Jet Airways and Indigo. Indigo definitely scored best in terms of its modern fleet, however not recommended for international passengers due to its baggage restrictions. The fares aren't that cheap compared to other airlines, however Air India allows the most baggage weight. The staff are young and attractive, but truly inexperienced to handle situations. Personally didn't have a choice, since IndiGo had so many direct flights to remote cities.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBLR to NAG
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"disappointing and sad experience"

(India)

Verified Review | Indigo Mumbai to Delhi return. The outward journey started with a smooth and easy check in at Mumbai. Flight on time. The aircraft was clean and as per Indigo standards. What was very poor on this flight was the crew. The leading stewardess in particular seemed to sit and do not much while the other crew worked. Shame to see Indigo crew standards falling. It was also a morning flight but they had none of the breakfast options available - Ramen noodles were my best option. Return flight had a great crew but the Delhi airport check in was a nightmare. Long lines, people cutting lines. No Indigo crew to help. Quite a disappointing and sad experience. The days of looking for Indigo flights to book may be over.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBOM to DEL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"personal favourite for short flights"

(India)

Ranchi to Kolkata with IndiGo. I travel frequently with this airline, and trust me folks this is the best you can get in terms of value for money compared to other airlines in India. Indigo has been my personal favourite for short flights. The flight crew is fairly good. I'm 6'1, and I find the seat compact but this is the same for all LCCs and not ideal on long flights. Cabin staff appearance is smart, they are courteous but not always consistent. There is no inflight entertainment on these flights. Short flights they are perfect, Medium duration okay, long flights not recommended.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIXR to CCU
Date FlownAugust 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"staff was nice and helpful"

(Israel)

Verified Review | Great airline. I had 3 domestic flights with Indigo: Udaipur-Mumbai, Mumbai-Goa and Goa-Delhi. Booking in its website was easy and prices were competetive. Check-in at the airports was easy and fast - Indigo had many counters open in all 3 airports. Flights departured with no delays of more than 5 minutes. The airplanes looked new and very clean. Staff was nice and helpful. On two occasions I ordered a sandwich (about 250 rupees) which was quiet tasty to my surprise. The only downside that I can think of is that the seats are not very comfortable, but it's a low cost airline and flights usually last only 1-2 hours, so it's not such a big deal. Highly recommended.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGOI to DEL
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a great flight experience"

(India)

Verified Review | Flew from Mumbai to Bangalore with IndiGo. The check-in was good and everything went smoothly. The flight departed and arrived on-time. The cabin crew are very polite. The cushioning of the seat was hard but it didn't create any issues. The food was served hot and was very delicious. Had a great flight experience with IndiGo.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBOM to BLR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes