Icelandair

BOS-KEF-GLA and return. Saga Class. Everything was okay in Boston but when we reached the airport in Iceland the only way to board the connecting plane to Glasgow was to climb up steps to the aircraft. As a senior with disabilities this was no mean feat. No assistance was offered either. It was apparent that the airline people do not care for any passengers other than the Icelandic people. After paying extra for Saga class I was disappointed in the service. I don't appreciate the rudeness of the Icelandic people. I have flown all over the world and this airline it by far one of the worst. The boarding area for international flights is total chaos. There is no organization at all. Saga Class and Economy Comfort are supposed to board first. This did not happen. I would not recommend this airline to anyone.

My new husband and I decided to take the 5hr flight to Scotland (Honeymoon vacation) because it was the cheapest by far. We had done several 5hr flights before and thought we would be fine. I have never seen a people that so openly made it apparent they hate Americans. It started after the flight took off and I asked the attendant for a drink of water. She sneered at me nodded and I never got the drink. When the food car came by she went past us. At first I thought it was just us but then I noticed they ignored three other American couples. Halfway through the flight two small children started playing in the isle. I thought they would stop it but no. And when i asked them to make it stop because the children were kicking peoples seats the attendant just gave me this bored look and said something to the children in Icelandic. Sure the seats were really small and cramped and the food and entertainment were ok but that is to be expected.

LHR-KEF-BOS JFK-KEF-LHR Saga Class. Punctual flights with older aircraft (Boeing 757) but well maintained inside. On demand IFE with a wide choice of entertainment. Polite and willing flight attendants. And plenty of good food and drink. The dinner back from JFK (Icelandic lamb) was one of the better in flight meals I've had and the rest were more than passable. Saga Class is an 'old fashioned' business class. There's no flat bed but a nice wide leather seat. I chose Icelandair as our work travel budget is currently constrained and a fully changeable and refundable ticket was two thirds the price of a non changeable business class ticket on other carriers. My only niggle and it's small but ought to be addressed is that some of the overhead bins in Saga Class were used for storage of blankets and crew bags. Premium passengers should not be fighting for room in the overheads bins. But overall I'm well satisfied and will use again.

I have flown Icelandair on many occasions. In the 60s to Luxemburg when it was the best and cheapest way to Europe from North America. Later to Scandinavia at which point I could afford the Business Class. Occasionally in Coach when the other grades were full but I needed to get there better than SAS could provide. My last flight to Reikjavik from Toronto was hell. Only economy was available when we booked in January although our preference was for the better seats or business class. When we found our seats they were the non-reclining row ahead of the wing door and as a very tall person this was not a good sign. After about an hour into the flight the agony in my legs began. My estimate is that this particular row had a seat pitch of 29 inches as opposed to the claimed 32 which would have been ok. Having an aisle seat I stretched out but was sternly forbidden by officious attendants. I apologized for being in their way and asked about some relief from the 29 inches which was not available since the plane appeared to be sold out. What concerned me beyond the obvious personal discomforts was the continuing attitude of the flight attendants. We are returning on our flight back tomorrow. One of our party experienced a slight injury to an ankle in Iceland and we have requested wheelchair assistance within the airport in Stockholm and Reikjavik. I assume all will be done properly or I will trouble you again with my addendum to this critique. Please believe that I have not written these critiques very often at all but I like Iceland and Icelandair and would like them to do well.

Surprised how good Icelandair business class was. It's not top class but then neither is the price. Travelled from Manchester-Toronto it was quick clean and very comfortable. We also loved Iceland. The Saga Class lounge was very impressive.

MUC-KEF-MUC on a well kept B752 both flights on time. Seating was comfortable on leather seats blankets and pillows were available IFE nice with plenty of movies. Flight attendants eager to help people with their luggage (both flights full) to find storage space for their luggage eager to offer orange juice water. Paid meal consisted of 2 tiny pieces of warm hamburgers for €6 = tasteless all other selections were cold.

JFK to LHR via KEF - 15/16 March. On time departure and arrival. Comfortable seating and pleasant staff. No free food in economy - just complementary soft drinks - so you avoid the usual airline food! Good value too especially if flying one-way only. Customer service staff in Keflavik airport very helpful. I inadvertently left my wallet on the flight from JFK - they returned to me intact before boarding the connecting flight to LHR. Highly recommended.

MUC-KEF KEF-MUC: Superb value! Both flights were on time. Enough legroom and very good seating. Great IFE with a broad variety of movies music and information about Iceland. Spotless plane. Everything perfect except that you have to pay for the food and quality of the food was OK but nothing special.

London Heathrow to Iceland Keflavik return. A very good experience though pricey probably due to UK half term holiday. Simple online check-in and bag drop for each sector very roomy in Economy in-flight entertainment fine. Good service on board free hot and soft drinks. Both flights arrived slightly early. Baggage retrieval fast in Iceland slow at Heathrow. Very civilized.

SFB Orlando - Iceland - LHR. Check in quick and friendly business lounge at Sanford absolutely terrible. One kettle for hot water one coffee flask pre packaged cookies crisps. If you want hot food they will order it for you from the terminal and you will have to pay them. Not up to international standards. Flight itself was pleasant but the food flying into Sanford was better then flying out. Seats comfortable entertainment good service pleasant. Lounge at home city Iceland good with the airport full of duty free shops and all selling the same goods. Boarding at Iceland unorganised with no priority given to children disabled or business. On board toilets clean food ok seats comfortable. Although the aircraft used on European flights are not as good as American routes. All flights on time. Comment I would make is I still don't know when they fly to Orlando as it is seasonal. Hope they would could make it more clear on their Internet site.