Icelandair

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 584 reviews
5/10
3 star Skytrax Rating
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8/10

Icelandair customer review

(United States)

We enjoyed our flight on Icelandair. Six of us traveling to Norway through London from Minneapolis had an enjoyable flight - food was different but that is all part of the travel experience. The shorter flight segments and ability to select flight days and times at the website by cost was easy and appreciated. The attendants were nice but not the most friendly. We had no problems getting our luggage to go all the way to Norway even with the change of carriers in London.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Icelandair customer review

(Norway)

OSL-KEF-BOS return in economy. All legs on B757 and more or less on time. Planes were ok but seats somewhat uncomfortable. Only non-alcoholic drinks are complimentary the rest has to be paid for. Never tried any of the food as we brought our own. On-demand IFE but limited choice and not updated monthly. The cabin crew seemed to either be very friendly or very surly. I wouldn't say Icelandair is good value for money but they provide the quickest service between Northern Europe and North America.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Icelandair customer review

(United States)

SEA-KEF at the beginning of June and KEF-LHR on B757. Both flights were on time. Cabins were spotless and service friendly. It was a pleasant experience.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Icelandair customer review

(United States)

LHR-JFK business Class with stop in Iceland. Checkin no waiting and Servisair Lounge in Terminal 1 comfortable. Seating is equivalent to domestic US first class or Premium Economy. IFE adequate but only about 9 movies to choose from and most were not current. Power socket at each seat. Food and wine for very good and I enjoyed the unusual selection of fresh sushi on the 2nd leg to JFK. Service friendly but not fawning. Best part of the flight was seeing our bags come off first with the Saga tags in place all ready for Customs. Lounge in Iceland was excellent but didn't have much time due to having to go through immigration just for the transfer). Price was nearly half what Air France and British were charging for Premium Economy.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Icelandair customer review

(United States)

New York to London via Reykjavik roundtrip (stopping in Reykjavik for 3 days on the way there). Friendly staff fluent. Very competitive prices as the same flight on a US airline was $400 more - without a stop in Iceland. Cannot complain about paying for food on flights as the flight was cheap but it did look better than most airline food I've seen. Would definitely recommend flying transatlantic with them and stopping in Iceland.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Icelandair customer review

(Canada)

ARN-KEF-YYZ Saga class. Stockholm to Reyjavik leg very basic with little IFE and semi- attentive staff despite the fact the business class section was almost empty. Reykjavik- Toronto leg was better with a better plane (newer interior) better staff and food. Stopover in Reykjavik was easy - it is a good small airport and a better option than Heathrow or Frankfurt for transfers. Icelandair is charming and good value for the money but is inferior to larger European carriers on transatlantic routes.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Icelandair customer review

(Netherlands)

Amsterdam-Boston return. The airline is okay seating is good. Soft drinks free meals and food are charged at extra costs onboard but we took sandwiches with us. There is one important thing; when surfing on the internet looking and comparing prices on the Icelandair website rose each time with about 25 to 100 Euros when coming back to the site. In the end prices had risen by about 500 Euros. Then we made the final booking on a friends laptop and the initial low prices came back again which means that they recognize the computer you work on and adapt in this case increase prices each time you come back. So when comparing and searching work on computers with different internet addresses!
Seat TypeEconomy Class
Value For Money 12345
yes
na

Icelandair customer review

(United States)

Would advise that you never fly Icelandair out of Minneapolis on a Friday or Saturday (Sundays probably not good either). They don't have staff on site on these days so if you should miss your plane (as we did due to weather) there is no one who can rebook it for you. They have flights operating but use staff from another airline (Sun Country) to run them. These non- Icelandair staff are not authorized to rebook flights. We could find no one capable of rebooking us on the next flight - called the Icelandair 800 number etc as well as Orbitz who initially booked our flight - no one could help us because they weren't authorized to rebook. Only Icelandair in Minneapolis could do that and they're not around on weekends.
Seat TypeEconomy Class
Value For Money 12345
no
na

Icelandair customer review

(United States)

Flight cancelled resulting in a 26 hour delay on May 31. This was not volcano related. I never did get a clear answer on why the flight was delayed. All questions were stonewalled and we were treated like they were doing us a favor by getting us to our destination at all. I am still waiting an email response from their customer service because they have stopped taking calls.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Icelandair customer review

(United States)

We have just returned from a trip to London via Icelandair. The price could not be beaten booking was a breeze. There are luggage restrictions but unlike American Airlines where passengers have a tendency to bring huge bags on board (which take forever to stow) and there is no room left don't look to the surly cabin crew for help. Our seats were comfortable. The cabin staff are to be commended for their professionalism. Food is not included we did try the sushi and it was better than most Tandoori Chicken was pretty bad.
Seat TypeEconomy Class
Value For Money 12345
yes