Icelandair

CDG-KEF KEF-IAD. CDG Icelandair check-in counters were a real mess hundreds of passengers queuing with only 3 incredibly slow agents. Luckily I was flying SAGA class and I stood for half an hour only. Business class Lounge at CDG 1 is worthless. Flight from CDG-KEF was good and comfortable the crew were friendly and hospitable. Food was very good entertainment excellent seats of old version but comfortable enough. KEF Airport arrival hall is a big mess with only 3 belts for almost 8 arrivals at the same time so you wait around 20 min. A huge supermarket is located in the Arrival area. KEF-IAD. Check in was fast and smooth with no problems SAGA class lounge was excellent food and drinks were both fine. Flight was comfortable and crew were nice. I enjoyed flying Icelandair and I will sure do that again in the near future.

Denver to Stockholm via Reykjavik and Paris-Reykjavik-Denver on return. Be wary about the 1 hour layovers that are offered on many of the flights between the US and Europe. On our return trip the first leg from Paris to Reykjavik was delayed an hour. Given that we only had a one hour layover in Reykjavik any delay was worrisome at CDG airport we were given very little information. Turns out they held the planes in Reykjavik for us. From what I could see this was not an isolated incident. "Economy Comfort" class is a strange limbo in between their economy seating and the highest end Saga Class. We flew Saga on the way and Economy Comfort on the way back so experienced both. Saga was fairly nice with only 5 rows of large 2 abreast seats. More like a business class than a normal first class the seats don't recline all the way and have seen better days. But it was comfortable and the service excellent (although food was mediocre). Economy Comfort is just a few rows directly behind Saga Class meaning that there's not a single seat in this section that isn't exposed to the front of the plane lavatory that serves the economy class. I was in row 6 with exactly the same seats as the Saga Class and with no separation between the rows but with a curtain over the tops of the seats in front of me. The lavatory is right on the middle of all of these seats and it's where people loiter about waiting for their turn the slam of the door was consistent. So you get either a bigger seat in one of the rows or no middle passenger in the others and free drinks and the same food they serve in economy but you don't have to pay for it. I wouldn't pay extra for economy comfort unless you're willing to pay a lot more to sit near the front near the bathroom. Unless I was flying either regular economy or Saga Class at a really great price and most importantly with a reasonable layover time in Reykjavik I don't think I would fly Icelandair again.

Just returned from a trip to Amsterdam via Iceland. No complaints about the on-board service. Pillows and blankets waiting on every seat on the long leg (from Denver to Iceland). Bottled water to pick up on entry into plane and usual drinks served during flight. Luckily I read a review that mentioned you have to purchase food in economy seating so I brought my own. They should mention that more prominently when you book your flight. Also did not know about option to stay over in Iceland for a few days supposedly at no extra ticket cost but I didn't see this offer when I was booking. My only complaint was how little leg room there is on the Boeing 757-200 which is the long leg of the flight. The shorter leg (Iceland to Amsterdam) had the normal amount of leg room; it was a Boeing 757-300. You could always ask for more beverages as much as you like. It is easier to get their attention if you go to the pantry as they are not always walking up and down the aisles.

Flew from Heathrow to Reykjavik and back. A bit disappointed. Had to check in each of us online separately as the system would not do it together even though we had one booking reference. On board bad legroom and food had to be paid for (like a low cost carrier). No tea available and only one glass of water. They were more concerned with trying to flog duty free than bringing more water round. The parched passenger next to me and I had to specially request one more glass. Crew polite but not friendly on way out but a bit friendlier on the way back. Would recommend but only as better than low cost airlines (just) which also ply this route.

Returned from our flight to Berlin Germany and back. 2 stopovers each way - in Iceland and in Copenhagen. We paid for Saga class but it really doesn't compare to other airlines' business class. Did not find the seats particularly comfortable for trying to sleep the movies were a bit dated and most of the cabin staff were okay but not particularly helpful. On the long flight out of Denver both my husband's and my entertainment centres did not work properly nor did the outlet for plugging in the computer. No attempts were made to rectify that situation. Boarding was fairly haphazard with no preferred boarding for business class passengers on 5 of our 6 flights. On our return flight we could not even access seating area outside of the gate until an attendant showed up to check passports and board passes everybody stood around in the hallway. Again no preferred line for business class. Several times we had to get on or off the plane on the tarmac and either walked to the terminal or were bussed. It was pretty cold rainy and windy so that was quite miserable. Lounges were decent - SAS in Copenhagen and Icelandair in Reykjavik. No lounge in Berlin. Food on the flight was good excellent food at the Icelandair lounge. On our outbound trip there was a significant delay in leaving Denver due to a thunderstorm. They held the connecting plane in Iceland so were able to make our connection. Our luggage made it fine. Unfortunately on the return trip which had no delays 2 pieces of our luggage did not leave Iceland with us. So much for having the business class luggage labelled "priority".

Round trip LHR-KEF October 23rd and October 27th 2012. Economy. Never flown Icelandair before this flight and my first impressions were mixed. Flight was on time and the aircraft was smart quiet comfortable and clean. However the cabin crew going weren't exactly friendly they were polite but didn't bother to smile. Return trip was similar flight was on time and the aircraft (757-300) was very smart and comfortable. However the cabin crew were worse than the outbound trip they were inefficient and quite rude at times and missed my row completely when they were doing the drinks service. The Captain coming back was excellent very detailed route details and sounded reassuring. The in flight entertainment was excellent turned on before take off even although the system was slow at times. Overall Icelandair are very good in terms of punctuality flight crew and comfort however the cabin crew let down Icelandair here.

May 22 2013. Flight 630 Iceland to Toronto. Very hungry because food was for sale only drinks to satisfy the customer. The passenger seated behind me was a mother with a child who cried the entire trip. Said passenger tried to stop her daughter from crying by playing with her legs tapping them on the back of my seat. Passengers squashed in on very few seats. All in all I'm very dissatisfied with Icelandair.

SEA-AMS on DE via FRA. Uncertain of exactly how long my business trip would take I booked one way segments. Overall I would give the experience 3.5 out of 5 stars mostly because of the fact the airline uses Boeing 757/200 and 300 series aircraft while I prefer the more spacious less confining comfort of twin aisle or wide body jets. Service wise Saga class is worth the upgrade if for nothing more than the extra legroom. The seats are old generation recliner seats like those found on US domestic first class years ago. They are fine for day flights but I wouldn't want to attempt a comfortable nights rest in one. Meal service on board is limited to 2 choices of entrees and the flight attendant told me one of them is usually a fish dish of some kind. I only had just short of an hour for my connecting flight from KEF to SEA so I didn't have time to stop off in the lounge. It's interesting to note that all of Icelandair's flights arrive and depart KEF around the same time so it can get very busy at the customer service counters. It wasn't a bad experience overall but this wouldn't be my first choice for transpacific flights. In fact the price was the most appealing factor in choosing to use Icelandair.

Round trip Denver/Reykjavik in June 2012 in economy coach. All was fine. Price was excellent. We understood that Icelandair is an economy-priced airline and we were pleased. We are trying Icelandair again at the end of August 2013 doing Denver/Paris round-trip in Economy Comfort. We are doing this solely to have a little extra room and no one sitting with us in our aisle. For the price we think it will be fine. Friends we traveled with to Reykjavik last year are using Icelandair again for a Denver/Glasgow round trip. They said they were pleased last year so are using the airline again.

Bought a Saga class (their business class ticket) from LAX to FRA. First leg turned out to be economy on Frontier which was not clear to Denver. Flight in Denver to Reykjavik was delayed. No one at airport to talk to since Lufthansa does the ground service. No body available on the phone since their customer service does not operate on Sunday! Missing my connection means I miss all my business meetings and I'm in Frankfurt for just a day. They don't even have a lounge in Denver. No food served from LAX to Denver. Amazingly bad for business class. This airline does not care.