Icelandair

Very poor service. Loud muzak piped in impossible to turn down or turn off. No in-flight meal only one barely more than half-filled small cup of coffee on a 6 hour flight. Some of the attendants were haughty and rude. Focus on trying to sell you things rather than on trying to make your flight more comfortable. On the plus side seats and legroom were reasonably good fares are very inexpensive and check-in and boarding were carried out very efficiently. Flight 614 November 21-222012 New York New York (JFK) to Keflavik Iceland (KEF).

I traveled to London on Icelandair in November 2012. We purchased Economy Comfort class of service for less than what most of the other airlines were charging for regular coach. This allows you access to the airport lounges which in my opinion is worth every penny. The SAGA lounge in Reykjavik where we had our layover was very nice and a great break after the long trip across the ocean from Orlando FL. Seating was great and the entertainment options in seat were plentiful. Food on board was good but nothing extraordinary. (Food is also included free of charge in Economy Comfort vs Economy). Staff were friendly and available as well. I would recommend Icelandair for their transatlantic service. I plan to use them again soon.

London - Iceland - Sanford FL. Very quick check in lounge just OK in T1. On board B757 aircraft clean crew friendly seats excellent - wide with plenty of leg room. Food OK selection of two main courses. For the 2.5hr flight not worth the extra money. Lounge in Iceland small - very friendly airport but very crowded (Christmas rush). Onward flight 7.5hr - very pleasant. Food selection good and tasty entertainment good selection nice amenity kit. Seats good but one negative point is that if the person in front fully reclines it gets uncomfortable. Flight and crew excellent. For the extra money paid for this leg it was well worth it.

10th Dec 2012 KEF-LHR. Still quite a nice airline although it is shame they have got rid of their free meal service as it still feels like a rip off compared to the budget airlines who fly. Icelandair still has this budget airline feeling. The free non-alcoholic drinks are nice but the flight attendants only came around once. The in flight screens are a nice touch. It is such a shame that this airline doesn't have bigger planes for their transatlantic routes such as A340's. I will fly them again as they are always punctual and reliable but the flight tickets should be far more competitive otherwise the budget airlines as we speak are winning my vote.

I was travelling with a group of 16 from Keflavik to London. We had already booked our seats. For some reason Icelandair changed all this without letting us know. We were seated all over the plane. When we approached the staff with our problems there was no will in correcting this - in fact they were very rude. When we finally got to the plane we noticed that most of our original seats were empty. Cabin crew showed the same attitude as the staff at check-in - rude and not willing to do anything for the group. I know that Icelandair has attractive prices - but my advise is stay away!

Unexpectedly good flight especially for the price. On Red eye flight were provided pillow and blanket. Kids under 12 got free meal free headphones and a coloring book. Multiple trips of the beverage cart. Excellent entertainment options although one of our screens didn't work on the return flight. Would absolutely travel with them again.

AMS-KEF. B757 was almost full. Seats comfortable complimentary beverage served. I bought one box of chips and a can of Icelandic beer. Very good flight. No delay no complaints. To enjoy the IFE you should buy a headset.

Paris-Reykjavik-Denver was pretty nice. Seats were as comfortable as any other airline in Economy flight attendants were helpful and friendly (blankets were offered they brought around water and juice had lots of smiles etc.) planes were clean and flights on time. I'll agree that the queuing area in Reykjavik left something to be desired - not much room lots of planes leaving at the same time short on restrooms and water fountains. The in-flight entertainment had a lot of old programming but there was plenty of variety and we enjoyed seeing things we'd missed the first time around anyway. We had a good experience and really loved getting from Paris to Denver with only one plane change.

KEF-MUC. Pleasant flight good food even though you had to pay for it. On time boarding and a very clean aircraft. Seats were comfortable and the departure was at a civilized time. The in-fight entertainment was a good selection although they could choose more recent films and a wider selection of series episodes. Over all it was a comfortable flight and was on time for a connecting flight with Emirates.

Helsinki-Seattle and New York-Helsinki via Reykjavik. Experience was a pleasant surprise. The seat was more spacious than expected service good both at airports and on board the flights on time and well timed for my connections to Anchorage and from San Juan. The menu was interesting and to some degree compensated the lack of inclusive service on board. The main downside is the waste of mileage points on legs with no codeshare with OneWorld or Star Alliance but the easiness of the transits and the price of the flights nevertheless made this an overall good deal.