✅ Trip Verified
| Toronto to Manchester via Keflavik. The ratings below are for the second leg (Keflavik – Manchester). The first leg was marginally better.I fully appreciate that the grounding of the 737MAX must be giving headaches for all airlines who have them, but it is not an excuse to lower the standard to the level which Icelandair have done. My wife & I paid for flexible Saga Class tickets for the above sectors. The first sector was an aircraft so old (at least 25 years old!) owned by Euro Atlantic with cabin staff of Icelandair. We had booked window seats but were given 2 in the middle the aircraft configuration was 2x2x2). There was no place to hang coats, no inflight entertainment (no audio, no visual), no individual fresh-air blowers (the air was controlled for the whole aircraft). To my knowledge at least 3 of the crew had not used the aircraft before and did not know how to either turn on the reading lights or the seat to recline. With regards to the cabin staff I realised how difficult it must be for them to conduct themselves so professionally when they were working in such conditions. A number of cabin staff with whom I talked said that the aircraft should never have been on the north American run and we, Saga passengers, were being robbed. With the late arrival of the first sector (it left 90 minutes late) we had to run to the gate for the next flight. That sector aircraft was waiting for us (we were the only 2 connecting passengers) and as soon as we got on board two things happened. Firstly, before we could find where we were to sit, the door was closed behind us (nothing like having a captive audience when you want to break the bad news to them!!) – it was an all economy flight operated by GETJET with the cabin staff hardly speaking English (the aircraft & crew were Lithuanian) The first time we were aware of a change of aircraft/company was an email which I picked up when I turned off my flight mode on arrival at MAN. After take-off I was asked if I would I like a drink, so I asked for champagne – I was duly handed a small bottle and a plastic beaker. When I asked for a glass, I was told that one was not available. When I asked for our meal, I was told that there was none – not even a snack (yet the email had said there would be a meal). Consequently, from the time of our meal on the flight until we left the aircraft at MAN we had not eaten – some 6 hours. As soon as the cabin staff had gone down the aisle with the trolley they retreated to the front galley and spent the rest of their time laughing and chatting amongst themselves – not once did they go down the cabin to ascertain if everything was fine – or see if someone wanted something. I noticed one female (there were both male & female cabin staff) spent most of her time playing with her hair. I should mention from my seat I had a good view into the galley even though the curtain was pulled as best it could be. Of course, with the 15 minutes between getting off one aircraft and getting on the second one our bags did not travel with us and were finally delivered to our house some 36 hours after we did. Icelandair had a moral duty to inform passengers weeks ago that newer aircraft and cancelling business class to all economy was on the cards – had I known either we would have cancelled and flown home with another carrier.