Iberia

✅ Trip Verified |  This has to be the most uncomfortable travel experience. No free catering and a seat pitch that resulted in me being unable to sit without hitting the seat in front. Not possible to pick a seat without payment.

✅ Trip Verified | Extremely disappointed with Iberia’s customer service. Our flight from Valencia to Malaga was cancelled after we had already boarded, I’m assuming for mechanical issues. We were making a connection in Malaga to go on to Casablanca. They offered limited options to us, none of which would have happened until the next day! They finally agreed to put us in a taxi for 3.5 hours to Madrid, arriving about 4:30 am, and then departing about 11:30 am. We asked for a place to rest for a few hours. The customer service personnel instead thought they were being generous by giving us vouchers to use for breakfast “at any of the food places in the airport” which proved to be untrue as most places wouldn’t accept them. I understand the mechanical problem was not their fault but they could have accommodated us with access to the VIP lounge at no cost to them.

Not Verified | Iberia is somewhere between average and budget airline. Seats were comfortable in economy. Entertainment was great with movies and games. There was plenty of overhead space for carry on luggage. I saw the crew come through the cabin twice, once for each meal. The airline cancelled seat assignments at some point, but did not refund my $120. I requested kid meals at check in but they did not provide them.

✅ Trip Verified | I experienced 45 mins delay with no communication given to passengers before boarding. No water was offered while passengers were waiting onboard for the airplane to get clearance to take off. Trolleys are regularly boarded as luggage due to lack of space - creating additional delays. I will try to avoid it in the future.

✅ Trip Verified | Everything went smooth on first leg. Check-in in RIO, lounge in RIO (American Airlines), boarding, cleanliness of aircraft, large choice of movies, very friendly crew. As usual Iberia only offers Spanish wines, no Champagne (only CAVA), but it is a detail. Lounge in MAD was excellent, with fabulous showers. Short flight to MRS was 40 mn delayed due to traffic. Nice food on board again. Iberia Business Class is improving year after year, being better than BA and matching with LH one; however AF/KL are a level above (prices also).

Not Verified | My flight from Geneva to Madrid got delayed and only left me 55 minutes to make my connection in Madrid to Miami. I called customer support the day before to have them change my flight to make it back to Miami on Saturday night because I had to work on Sunday. They refused to change my flight because the minimum connection time was 55 minutes. I asked her to make an exception and she said she was texting her supervisor and he said no. She then hung up on me. My flight from Geneva to Madrid got delayed 25 minutes leaving me only 30 minutes for the connection. I called support again and asked them to put me on another flight as I have to make it back to Miami on Saturday and I was once again met with a representative that was not helpful at all.

✅ Trip Verified | Buying this as a codeshare from American was the first of many mistakes. Premium Economy on American allows you to pick a seat but as a codeshare, Iberia prevents seat selection, except for a price, not disclosed when buying on American. American tried their best to help but to no avail. Even OneWorld HQ in London could get no response from Iberia. I was told repeatedly by Iberia just to go to the airport on the day of the flight. On the flight, I was offered a dinner choice of beef or pasta, my beef was the toughest I have tried cutting. The crew seemed happy among themselves but otherwise dispirited. A sad change from the days when one boarded an Iberia flight and felt that one was instantly transported to Spain. Despite the non-stop convenience from Boston to Madrid, I would rather take another airline and have a better experience for the money.

✅ Trip Verified | Hoping for better on the return leg of this roundtrip, I was sorely disappointed. The boarding process was chaotic - everyone lined up in the jetway and then delayed as wheelchairs were wheeled slowly past us. My outbound experience with being unable to reserve a seat (the American codeshare should have entitled me to American premium economy options which Iberia ignores and wants to charge for) was repeated. Fortunately I arrived at the airport so early that I was given an aisle. As I had waited for boarding, I heard from several other travelers who had booked directly on Iberia in coach and premium economy with the same seat selection complaints and even worse: they had been assigned seats well before but were changed at the airport for no reason, even having paid the assignment fee. The food from Madrid was just as bad as from Boston. My choices were beef and pasta. I was seated in the second row of premium economy and there was only pasta after the first row of 7 people had made selections. The pasta contained some pasta and a wilted indeterminate vegetable with sauce, lots of sauce. The end-of-flight snack was equally poor - a soft roll with pressed white something in it, probably turkey but certainly not Serrano or Iberico ham. What I can say is that the flight arrived ahead of schedule, non-stop, and I was thrilled to be back home. Next time no codeshare and no Iberia.

✅ Trip Verified | We flew Business class on Iberia from Lisbon to Madrid. The only thing great was priority line at check-in and boarding. Nothing else. Upon arrival in Madrid, all my family's bags arrived. EXCEPT MINE. They couldn't locate it for the entirety of my holiday. I had to purchase clothes and toiletries - day by day! Big inconvenience. Unnecessary expenses.

✅ Trip Verified | I flew from Madrid to Alicante on 19th February, my suitcase did not arrive. After 5 days they have not been able to get my suitcase. I have spent hours on the phone, I have lost tons of money buying clothes for work, wasted countless hours and 5 days later same situation. Tomorrow i go back to Dubai and I have no idea if this airline will ever deliver my suitcase.