Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 605 reviews
6/10
4 star Skytrax Rating
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7/10

"Boarding fairly organized"

(Spain)

Trip Verified | Madrid to Lisbon. Late friday night flight, on-time. Boarding procedures were fairly organized being priorities respected wothout any mess. Once on-board hostesess were concerned about fluidity of boarding immediately helping passengers who seemed lost or unable to place their luggage properly. No Wi-fi on board, only a board magazine as IFE. No meal service (only "à la carte") for economy class.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMadrid to Lisbon
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Good flight, not exceptional"

(Brazil)

Trip Verified | Good flight, not exceptional. Nothing I can put my finger on to moan about but it did not achieve the high standards that I enjoy when I fly Business class with Delta or Alitalia. The food was good not great. The seat is a very good seat, proper lie flat and was comfortable. Staff were good but for business class not great. Entertainment was not that good, a nice screen but quite a limited selection of movies. A free hour of Wifi was a nice touch as an hour is typically all I need and it is nice not to have an additional cost on top of an already expensive flight. I would recommend Iberia's business class product I just would not do so enthusiastically.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteSão Paulo to Madrid
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"I missed my flight "

(United States)

Trip Verified | Naples to Miami via Madrid. It's now 10:15 p.m. and I have been up since I missed my flight and I am now in a hotel room provided by Iberia. Bad experience at airport, terrible, no one wants to help you and it's huge to get from one gate to the other from T4s to T4 and vice a versa, exhausted.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteNaples to Miami via Madrid
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"the trip was quite smooth"

(Spain)

Trip Verified | Madrid to Rio de Janeiro. On both legs the trip was quite smooth, both on check-in, boarding procedures, flight. Exception to be made on Barajas airport passport control (though not liable to Iberia). Seats were quite comfortable and IFE quite modern with a huge selection of movies. I missed foot rest (even on economy it can be of great help for a comfortable journey). Staff on board really indifirent to passengers, showing some tireness on their faces on the oubound leg. On the inbound, staff were more helpful and smiling. Also had the opportunity to see one of the air hostesses doing something I always dreamed of, that is to kindly ask passengers to put their seats on vertical position during meal service. Must mention also that on A330-300 on the outbound flight I had seat 22A which was a huge error. Quite unfair as passenger travelling on 21A had two windows only for him There is no window at all and you feel stuck for 10hours, with no space, no window, no view, no choices, and a passenger on your right. Fortunately IFE was quite good and I could concentrate on the screen rather then having a panic attack. Three food services during the flight was quite enough and quality acceptable.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMadrid to Rio de Janeiro
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a good experience"

(Germany)

Trip Verified | Frankfurt to Buenos Aires return via Madrid. All flights were fine without any problems. Departure of first flight (FRA-MAD) was delayed by 20 minutes. While we were waiting at the gate, the captain went through the cabin and asked passengers if they had any questions. A great gesture, never seen this before. I was worried about my connection, but finally the flight arrived on time in Madrid. Had to change terminals (4 to 4S) and go through passport control, which took 35 minutes. By the way Madrid is a great airport, clean, great architecture and easy connections. Flight to Buenos Aires was very relaxed. Seat was spacious and comfortable, good IFE and nice crew. I liked the Airbus A340-600 because of its 2-4-2 seat configuration. First meal was very delicious, second meal was a snack box, which was okay. There were snacks and drinks available at the galley, but FA’s could have done more drink rounds between meals. Same experience on the return flight from Buenos Aires to Madrid. Had a long layover at Madrid (5 hours) and decided to spend 30 Euros for the airport lounge including showers, free drinks and food, which was a good investment before my last flight to Frankfurt. All in all it was a good experience with Iberia.
AircraftA340-600 and A319/A320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFrankfurt to Buenos Aires via Madrid
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Not punctual at all"

(United States)

Trip Verified | Worst airline experience. Not punctual at all, laid back attitudes, dirty cabin. My family and I used Iberia to fly on 7/14/18 from New York to Zagreb via Madrid. We were excited to use it and we looked forward to this trip. Unfortunately, this turned out to be the worst traveling experience for my family and I so far. We were delayed 2.5hrs right from the start and we barely made it onto our connecting flight. Our bags were delayed for 3 days making this even more of a horrible experience. Since Croatia wasn't our final destination, we had to go back to Croatia to get our baggage. First three days of our vacation were destroyed and filled with frustration. Service inside the plane was decent, but since the plane was cleaned in a rush, we ended up getting dirty, filthy blankets. Our seat trays were filthy. One of our TV screens didn't work. The plane was one of the most outdated ones that I have seen in the last several years. We will never use Iberia again.
AircraftA340
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York to Zagreb via Madrid
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline customer service"

(Germany)

Trip Verified | I had a recent trip with Iberia from Frankfurt to Boston via Madrid in July 2018. My flight from Frankfurt to Madrid was cancelled, just a night before my flight. Since my flight IB3127 was cancelled I could not depart from Frankfurt according to my original booking plan. I was rebooked and reached my destination with a 8 hours of delay. According to the European law Iberia should compensate me for the delay, but they refuse to do that. Iberia only sends me automatic answers and do not disclose the reason for the cancellation. The worst airline customer service.
AircraftA320
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteFrankfurt to Boston via Madrid
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"an airline I would recommend"

(Greece)

Trip Verified | Miami to Madrid on 3rd October 2017 with my wife. A late afternoon flight to arrive at dawn in Madrid. Check in was late for about 25 minutes but was fairly efficient and the Iberia ground staff were polite and courteous. After check in and luggage drop, went for TSA control which went ok, albeit rather slower than when arrived and took an internal flight. Boarding was delayed for about 40 minutes and we ended up asked to board last again, even though our seats were in the middle of the aircraft. Once aboard staff were fast to serve dinner as soon as the aircraft fully completed take off. blankets were handed out rather fast as well, and lights were dimmed. Aircon was at a pleasant temperature for the whole flight. During the evening flight staff were passing by and were available when we needed water or juice. Flight arrived on time despite the delays on the ground. Landing at Barajas was very smooth and pleasant. Food was tasty, and the inflight enetrtainment was sufficient for a flight of that length.Overall, an airline I would recommend. I do not award full marks due to the luggage policy and the delays.
AircraftA330
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMiami to Madrid
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I would not fly them again"

(Singapore)

Trip Verified | Jerez to London via Madrid. The customer service for this airline is as bad as bad can be. I have called countless times and the level of rudeness and lack of care is appalling. As a business class passenger who paid extra for seats and service, I am not getting what I paid for. Delayed flight - rude service - lost luggage. I would not fly them again and warn anyone transiting via Madrid to do so at risk of your luggage. What has followed since they failed to put my luggage on my flight at Madrid has been excruciatingly painful. It took 5 days to return the luggage - I had 2 pieces which both arrived at different times (first took 2 days and second took 4 days) Every time I call Iberia they have incorrect information. At one point, I called customer service on the number I was given and was told I should call another number, which was the number I was calling and the lady refused to believe i was calling it and refused to believe me - I had to hang up!
AircraftA319
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteJerez to London via Madrid
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst customer service"

(United States)

Trip Verified | My review concerns Iberia's and Vueling's behavior with regards to a flight I had to take from Brussels to Barcelona on 17th June 2018. As I was downloading my boarding pass on August 16th, I noticed that my flight time had been moved from a mid-afternoon to an early morning time. Further, I saw that my flight had been moved from the 17th to the 20th. Since I was heading to Barcelona for business, with presentations on the morning of the 18th, this change of schedule did not work for me. I called Iberia about the issue (since I booked my flight through Iberia's website), but was told I should talk to Vuelig since they operated the flight. I tried to reach Vueling, but never managed to reach a human. Showed up at Brussels airport first thing the next morning to try and speak to a representative, but the person manning the desk for both Iberia and Vueling told me she did not actually work for either company and could not help. Finally find out that all Vuelig flights have been cancelled due to French controller air strike. However, also find out that Brussels airlines has not cancelled its flights and so manage to book a last minute ticket with them. It's important to note that during all of this, not once was I notified by either Iberia or Vueling that my flight had been changed, and this despite the fact that both companies had my cell phone number and email address. Also, when I filed a complaint with Vueling, I was told it was an Iberia problem since I booked through Iberia. And when I filed a complaint with Iberia, I was told it was a Vueling problem because they operated the flight. three weeks into arguing with each airline, they both stated that under EU law, they are protected because the French strike was none of their doing. Neither company has taken any responsibility for the lack of communication (which I find very unprofessional), and neither has offered to compensate me for the new ticket I had to purchase + all of the unecessary stress they created by cancelling the flight and not offering me any reasonable options (3 days later is not a reasonable option for a business traveler). Overall, very disapointed and feel like neither company cares much about customers. I indicated as much to both companies and neither has cared to provide a response since telling me EU law allows them to bahave in such a manner. I have travelled all over the world over the last 35 years, and this is by far the worst customer service and ownership of responsibility I have ever experienced.
AircraftA320
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMadrid to Brussels
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no