✅ Trip Verified
| Disappointing flight from start to finish. Think twice before booking. We booked to fly to Lima, Peru through British Airways (BA) and they routed us on Iberia (IB) going via Madrid as they done do Lima direct. I felt comfortable selecting the Iberia flight knowing that the two airlines merged several years ago , and I assumed they would be quite similar in standard. Unfortunately that was not the case, Iberia is a vastly inferior service with lazy staff who treat passengers with disdain. We flew in Premium Economy(PE), something that IB has added to their aircraft around 18 months ago; we traveled on a Airbus 340-600. Boarding: the gate was absolute chaos - no signage to indicate where each class of travel should queue, and only 2 staff members to manage a crowd of 350 passengers. No priority given to people in wheelchairs or families traveling with push buggies etc. Onboard: the PE hard product looked good; Seats were standard premium economy and the bulkhead seat was spacious. The tv screens were modern, large with sharp picture quality. Unfortunately there were several coffee stains on the cabin walls and my footrest was broken. The crew: they were very lax. No cabin crew pointing out emergency exit, or any form of demo - just a pre recorded met. Throughout the 12 hour flight when ever the captain turned on the fasten seatbelt sign (5-6 times), the crew only made verbal announcements but no crew member actually came round to check that passengers were safely buckled up. When there was turbulence during meal service the crew would just carry on - even walking around with a hot pot of coffee serving passengers! The toilets were dirty all three times I used the facilities- no crew went in to tidy it at any point during the flight. The crew were literally just doing the bare essentials- well, not even. They were not particularly friendly either, no smiles no banter, just dropped the food on your tray table and moved to the next seat. Between meal service there were no crew to be seen. The food and beverages: the food in PE was economy food, as were the beverages (wine choice was “red or white”) and no spirits were served. No pre meal drinks service either. The food menu listed did not match the food being served. Summary: Iberia as a whole were extremely disappointing. The crews lack of adherence to standard air safety protocol is concerning. Iberia’s premium economy product was well below par and not worth what you pay for it. I was relieved when we landed, and thankful that our flight back to the UK from Buenos Aires is going to be on a British Airways aircraft.