Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 894 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

“breakfast was really poor”

(Spain)

Trip Verified | Nice aircraft, good seats and entertainment. Staff were a little standoffish, meal was ok but breakfast was really poor. On a 13 hour flight had to pay for snack. Fit the first time ever, people were allowed to sit in the seats normally dedicated for the crew, never seen that before. Check in was absolutely chaotic.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Madrid
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I was downgraded"

(Denmark)

Trip Verified | I bought Premium Economy and a seat-reservation for twice as much as in Economy. However, I was downgraded because they had sold the seat twice. I was promised a 75% compensation but only got 25%. After 5 weeks of complaints they will not explain why they refuse to compensate according to EU-regulations.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSanto Domingo to Madrid
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Friendly crew on both flights"

(Sweden)

Trip Verified | Iberia to Madrid and then Iberia Express to Gran Canaria. Friendly crew on both flights. The food was tasty and nice wines. The seats are a little cramped even though the middle seat is empty. Very satisfied anyway.
AircraftA320/321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteStockholm to Las Palmas via Madrid
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

“horrible experience with customer service”

(United States)

Not Verified | I had a horrible experience with the customer service at Iberia. Their employees are not adequately trained to handle customer requests. I wanted to upgrade my seat or ticket, but they could not assist me. I called them to upgrade, and they informed me that online upgrades were only possible within 24 hours of the flight. When I called back within the given timeframe, I requested an upgrade because the online option was not working on their website. They told me that the airport ticket counter could help me with that. However, the airport ticket counter informed me that the flight was fully booked and they could not do anything about it. But when I boarded the plane, I discovered it was not fully booked. When I asked the flight attendant why the ticket counter had said that, they were also unaware. This shows that Iberia's employees are not trained well enough to handle such situations.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMorocco to Miami
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"been the worst experience"

(Germany)

Trip Verified | Iberia has by far been the worst experience since ages and being a frequent traveller using many different airlines. The app is a nightmare. The crew arrived late, so that a technical issue could not be detected on time but only after boarding of all passengers. We landed with a delay of roughly 1 hour and there were no apologies, neither from the flight deck or the crew. To complete the whole story, the baggage got lost despite a stopover of more than 1h at MAD . I strongly recommend avoiding this airline if possible.
AircraftA320 / A319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMadrid to Munich
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Well done, Iberia"

(Spain)

Trip Verified | I bought a last minute ticket in Economy and went for a paid upgrade at the airport for a reasonable price. Only hand baggage as this was a short trip. There were two male attendants really friendly and competent. Service started soon. Marinated sardines were just ok, but pork tenderloin and profiteroles were really tasty. The only drawback was that there was no wifi available during the flight. Never mind, I could still work on my laptop, and leave Instagram for when I disembark. I would repeat the experience without hesitation. Well done, Iberia.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMadrid to Hamburg
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good and comfortable flight"

(Switzerland)

Trip Verified | A good and comfortable flight on Iberia's Business Class from Madrid to Zurich. Excellent food, squids with black rice and a very good and attentive service for beverages as well. Unfortunately, the connectivity with wifi was not available. I recommend this airline on this route.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMadrid to Zurich
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“Poor service”

(France)

Trip Verified | Poor service. Flight delayed, made me board in last group having a pet (stressing out in the boarding area). Very dirty seats, no one had cleaned. Poor crew cabin service. Also, most options in the paying menu during the flight were unavailable. I asked for three different products that they had run off at the very beginning of the flight. Made us wait 1 hour for the luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeneva to Madrid
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Nice seats and clean aircraft"

(France)

Trip Verified | Day flight to Brazil. Quick check-in Good and healthy food. Nice seats and clean aircraft. On time all the way. Empty seats were occupied during the flight by some friends of the crew coming from Economy class. It was common in the 80s and 90's.
AircraftA333
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMadrid to Rio de Janeiro
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

“a reasonable experience”

(United Kingdom)

Trip Verified | This review is for a flight I took with Iberia from London Heathrow to Madrid in early January 2024. I want to first focus on the positives! Iberia were superb in communicating with me via text messages for checking-in and information about a strike in Spain. Check-in was efficient and a friendly uniformed staff member was at hand to assist passengers. It was however, disappointing to encounter a staff member who would not check my bag through to the final destination. I had two tickets and gained the impression that the agent just could not be bothered, alas. The flight was on an A330, I noted that some Business passengers were annoyed as boarding was not well regulated and as such there was something of a scrum! Some passengers were allowed to take far too much luggage into the cabin. The cabin-crew were neatly dressed but kept a very low-key profile during the flight. One gripe for me was that seats were available to select for an extra fee online just like a budget airline. The ticket was expensive enough without being fleeced to pay for a seat. No I come to the major flaw. NO EMERGENCY Procedure took place! No demonstration at all not even a recorded video. I liked the inflight entertainment and found the seat on the A330 to be spacious for a 2 hour flight. Disembarkation was orderly and well managed and it was nice to see the crew being proactive. Overall, a reasonable experience! My bag was delivered efficiently and quickly after landing.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Heathrow to Madrid
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes