✅ Trip Verified
| Madrid to Keflavik. After an otherwise wonderful holiday we arrived at Madrid airport. Their check in computers jumped to Spanish completely randomly, causing you to start all over again, until it completely crashed. There was no help to get from the Iberia staff on location and the solution was to check in manually. While waiting in line, the barriers were changed two times causing 50+ people to rearrange everything, with expected results. Almost at the end of the cue, a staff member pulls us and two other couples out of the cue, says something in Spanish and walks away. I catch up with him for explanations, and he tries to explain that he has other check in desks around the corner. We get there only to face the most unfriendly check in agent I have ever seen, who tell us that we have no checked luggage for the flight. When presented with the receipt for both flight and luggage, she claims that the receipt is invalid since it's from a third party, (Flight Network), and proceeds to charge us €70 extra. The other options would be to leave it behind, or not go on the flight we already paid for. At this point the atmosphere was not good to say the least. But a tiny plus was that she managed to assign to us seats on 3rd row. When we entered the plain we saw that this was behind the business class divider. The seats were a different color than the rest of the economy class seats, but otherwise the same shape and size so I thought nothing of it, until a stewardess came and asked us to relocate as she needed those seats for someone else. I tried to explain that we had been assigned those seats for the discomfort of the check in errors. She immediately got very unfriendly and said that we were being moved, because we had not purchased business class seats, and it was clear that we had no choice in the matter if we wanted to fly at all! She then moved the divider back one row. Throughout the flight the 3rd row seats A-F, remained empty! After relocating, the flight crew continued to be unfriendly. We will never fly with Iberia again!