Iberia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 924 reviews
5/10
4 star Skytrax Rating
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10/10

“Seats really comfortable and wide”

(Spain)

Trip Verified | IBERIA business does the job. At the airport check in easy and no lines. Fast track for security and then to the lounge. Terminal 8 has really nices business facilities. Boarding on time and by groups. Welcome by crew member, she introduced herself, and offered a welcome drink. Seats really comfortable and wide on the 350 aircrafts. Plane departed on time, short after take off dinner was offered. The menu is really good and all felt fresh and tasty. Wines list really nice spanish touch on both red and withe. Managed 4 hrs sleep on an 6.5hr flight. Can´t comment on breakfast. Arrival on time and short 30 min after landing already left the airport. Highly recommended.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteNew York JFK to Madrid
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"luggage was nowhere to be found"

(Uruguay)

Not Verified | I traveled with them 7 days ago, and upon arrival, my luggage was nowhere to be found. Despite multiple attempts to reach out to their customer service team, I have yet to receive any response or update regarding the whereabouts of my belongings. The lack of communication and transparency is frustrating and unacceptable. I entrusted Iberia Airlines with my luggage, and they have failed to deliver on their responsibility. I still have no idea where my things are or if I will ever get them back. This experience has been incredibly stressful and has greatly impacted my travel plans. I hope Iberia Airlines takes action to improve their customer service and baggage handling procedures, as this level of service is far below what should be expected from a reputable airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMontevideo to Madrid
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"disappointing and stressful"

(Chile)

Trip Verified | I recently had a deeply frustrating experience with Iberia Airlines regarding a change to my return flight reservation. Originally, my flight was scheduled to return from Rome to Santiago via Madrid. I attempted to change the origin of my return flight to Milan instead of Rome but faced significant difficulties on the company's website, which redirected me to a phone operator. After spending several minutes on the phone, I was informed that I could change the origin of my return flight for an additional cost of approximately $500 per passenger. I accepted the charge for myself and my two children, assuming the matter was resolved. However, upon arrival at the airport, I was shocked to be told that I could not board the flight, though my children could. This situation was absurd and highly stressful. At the check-in counter, I was instructed to call customer service because the staff at the counter could not assist me, causing further delays and frustration as other passengers waited to check in. During the phone call, I was informed that I needed to pay extra to secure my place on the flight from Milan, despite having already paid for the change. This made no sense, especially since my children and I were on the same reservation. After an hour on the phone, I was finally offered a seat on the flight, but my return flight issue remained unresolved. As the departure time approached, I feared missing the flight altogether. Although I eventually boarded, I spent the entire journey anxious about not having a confirmed return flight. From Spain, I had to make multiple calls to ensure that my return flight was confirmed. Despite assurances over the phone, I only received the tickets and reservation confirmation for my youngest child, not for myself or my older child. The stress and unpleasantness of this situation were overwhelming, especially when traveling with two young children. I urge Iberia to revise their policies to empower check-in counter staff to resolve such issues. Up until now, I was a satisfied customer who recommended Iberia to friends and family. However, after this experience, I will seriously reconsider flying with them again. I specifically chose a flexible flight option, which did not prove to be flexible in this case. This experience was deeply disappointing and stressful. Iberia, please take note and improve your customer service and policies to prevent others from going through similar ordeals.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSantiago to Valencia via Madrid
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"does not help its customers"

(Germany)

Trip Verified | We booked flight with Iberia from Munich to Panama with 1 change in Madrid. For some unknown reasons (non of the stuff could tell us why) the flight was delayed 2h. We arrived in Madrid with 20 min before the Gates to be closed, we ran through the whole airport ( from Terminal 4 to Terminal 1) to catch the 2nd flight. Sweating and hardly breathing we communicate our names and showed the passports. As an answer, the person at the counter apologized and told us that even if we are in front of the gates, and they are still open (in that moment, the status: boarding), she can't let us pass because we were relocated for the flight to Panama of the next day - we were very disappointed to see the airplane in front of us and no support from the company to get us in, when we did everything we could. She directed us to the info place where only 1 employee was handling a line with over 50 people (which lost their connecting flight because of other delays). During the first 30min the line increased, and only after 35-40 min other 2 employees came to help. In the end we spent 4,5h only in the line in front of the info point to be told that new boarding passes were generated for tomorrow flight (information we knew already) and that the company does not book accommodation or offer us any kind of support in actual situation, and we were redirected to the Iberia website to read 'what to do in such situations'. We were very disappointed to see how such a big company does not care about people's time (staying 4,5h in line for 2 min in which we were told to check the website?!) and does not help its customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMunich to Madrid
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"seats were quite uncomfortable"

(United States)

Trip Verified | I flew Iberia from IAD to MAD and home from SCQ via MAD to IAD. On the positive side, the flights were punctual and the food on the transatlantic leg was excellent by economy class standards, with metal cutlery. On the way home they passed out full size ice cream bars halfway through the flight, which was a nice touch. But the seats were quite uncomfortable. The legroom on the transatlantic flights was tight, but functional. The legroom on the SCQ to MAD leg, however, was so bad that my legs were pressed up against the seat in front of me. It reminded me of when I flew Vueling a few years prior, but unlike Vueling Iberia is a full service airline that should provide a nicer service. They also charged for soft drinks on the SCQ to MAD leg, which again is not consistent with a full service airline. While Iberia succeeded on many fronts, I might consider a different airline next time so that I can travel in more comfort.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSantiago to Washington via Madrid
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"communications were in Spanish"

(Australia)

Trip Verified | I booked the tickets through their English website but all further communications were in Spanish which I couldn’t easily translate through my iPhone email app while travelling. They were impossible to communicate with by email and their WhatsApp number.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to London Heathrow
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

“We won't be flying Iberia again”

(United States)

Trip Verified | Crew is pleasant, but the "XL" seat at the front of economy is smaller than a regular economy seat on any other airline. Also, only 3 juices and water are free. No meals and no soft drinks or coffee for free on a 4 hour flight which seems a bit stingy to say the least. We've traveled for 7 weeks on 5 different airlines in 3 continents and this is the lowest value we've received so far on the trip. We won't be flying Iberia again. No in seat entertainment and the WiFi was intermittent.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteHelsinki to Madrid
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"Cabin crew good"

(Spain)

Trip Verified | Boarding quite reasonable, per groups and people following the rules Food&beverages: good, breakfast could still be improved: mini sandwich and chocolate bar. Dinner did not have the names of the food, so crew had to open the dish to discover if it was risotto or salmon. A sticker with the name would sort this mild inconvenience. Selection of movies and multimedia: decent and updated. Cabin crew good. Flight on time. To be improved: Since you already pay extra for economy plus, I do not like to pay extra for seat assignment. I guess that is why i got a middle seat, which is not comfy as you have to bother next seat customers to go to the restroom in the middle of the nigh, but most companies charge for that as well, so I wouldn´t blame Iberia. Still, a better choice than main economy for red-eye flights.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteDallas to Madrid
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"improving the level of service"

(United Kingdom)

Trip Verified | The seating was the standard European economy but with an empty seat in the middle which is never very comfortable. Fortunately, business was largely empty. The aircraft appeared new and was clean and the cabin crew were excellent – polite, efficient and responsive. Although the food choice was limited, the chicken was tasty and the cabin crew were more than happy to provide us with as much wine as we requested. The landing was smooth, and although there was a slight delay in getting off the aircraft, the terminal was easy to exit. Having flown with Iberia in the past, and been less than impressed, they are definitely improving the level of service based on my experience with this flight as well as the previous connection from London Heathrow which was very similar in all respects.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMadrid to Dakar
Date FlownMay 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not so low cost price"

(Czech Republic)

Trip Verified |   Two flights in a row plane overbooked, several people booked in the same seats, chaos. despite early check in our seats were changed several times until we both sat in middle seat in different sections of the plane, but at least we got inside. Plane was late, did not catch connecting train. Small leg room, no free food. Its a low cost airline experience for a not so low cost price.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMadrid to Vienna
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no