Iberia

✅ Trip Verified | From start to finish, I have had a terrible experience with Iberia. Last month, when making a booking I was unable to use Iberia's website because it was not working and made a reservation with an agent over the phone. The agent assured me that everything was confirmed and that I was good to go. I asked him at least 3 times before ending the call if there was anything else that I needed and he assured me that the email I had received with my booking number was sufficient. Fast forward to the day before my flight (today). I went to check-in and I was unable to do so online. I thought this was strange so called the airline directly and was told that my credit card information must not have gone through. I am currently still on the phone with a second customer service agent (the first one hung up on me and refused to listen or support me). This has now been going on for over 12 hours and I have been hung up on, I have been told to call different numbers; all 8 agents I’ve spoken with have been incompetent. I even went to the airport in person and they don’t open until 4pm when the primary Spain office is closed. There is absolutely no customer service here, potentially not even real people. Do yourself a favor and pay a little extra to fly with a competent airline that knows how to properly book flights for their customers and provide correct information.

✅ Trip Verified | The flight was 33 minutes late but arrived only 5 minutes late that was a good surprise for such a late flight. The boarding was speedy, the crew was very nice and the plane was new so in all a very good value for money.

✅ Trip Verified | Overall a satisfying flight. Departed late but recovered for on time arrival. All ground services efficient, crew was nice and professional. The aircraft interior is modern and clean. No Inflight Entertainment, but for a short flight it makes no difference.

✅ Trip Verified | I had booked flights under different companies, the one that traveled from Erie to Boston was American Airlines, and the one that travels from Boston to Venice was under Iberia. The airline that arrived in Boston was a bit delayed so I rushed over to check in for the trip. The attendants at the podium for boarding asked for completely useless information while withholding boarding passes. They asked for the return trip of when I return to the United States and the names under the booking which I provided fully. I attempted to show the record locator multiple times to which I was shut down and ignored. Eventually after 30 minutes of bickering, after I provided all information required of me and explained how I had multiple layovers, they told me that the flight was completely booked and that the seats were full. I had purchased the ticket in February for a seat, there was absolutely no way that the flight was full. I was denied boarding passes and ultimately entry to the flight.

✅ Trip Verified | I booked a business class ticket with Iberia for a holiday trip to my home country. At first, I was overjoyed to find such a good deal. However, my joy quickly turned to frustration when I discovered that I had been double charged for the same flight. I contacted Iberia, and they claimed it was a mistake from their end. Despite this, fixing the issue proved to be a daunting task. Every time I called them, I received different responses, and the problem persisted. Eventually, I contacted my bank to dispute the transaction, and only then did Iberia respond. They canceled both of my tickets, even though the mistake was theirs. They claimed both charges were legitimate, despite providing proof that the tickets were suspended. After making numerous phone calls to Iberia, I was told that the flight might be canceled. However, if I did not ask, I would not have received a refund. I was also informed that the two tickets were valid and non-refundable, which was not the case. It is unacceptable for a large airline like Iberia to charge a customer for two non-existent tickets. To make matters worse, I am still waiting for a resolution to my problem. It has been a never-ending cycle of claims, phone calls, and false promises. I was originally supposed to receive an email about my claim, but after a week and four phone calls, I was informed that Iberia does not send emails about claims.

✅ Trip Verified | The state of the aircraft being dirty is unacceptable and reflects poorly on maintenance and hygiene standards. The cramped seats made it uncomfortable to move or eat without squeezing yourself, which is not ideal for a long-haul flight. The quality of the food served to me on the flight was disappointing, with the breakfast roll being inedible, and a lack of choice of juices was also inconvenient. The fact that only red wine and beer were available as beverages is surprising, and not having any other options is a major letdown.

Not Verified | Flight was fine. Made good time. Annoying captain interruptions. Every 30 mins unnecessarily. Fasten seatbelts for first 2-3 hrs, again very little turbulence for 20 mins after take-off. That would give it 4 stars out of 5. But I paid for extra leg room. And my seat wasn't saved. I had a normal seat. My return trip had the correct seat, this happened to another women beside me as well. Even though I had already paid 200 approximately for the leg room. They try to sell it to you again once you have your boarding pass the night before. I'm sure they'd gladly take your money 3-5xs and not give you the services. They don't care about you. When you call they agree they messed up and they tell you to fill out a complaint form. Why so it can sit there in cyber space. I'm sure they'd get right on getting your money back to you. Yeah right. I told the lady on the phone to get lost. My credit card will get it back for me. I'd recommend not purchasing anything extra. You probably won't get it.

✅ Trip Verified |  This has to be the most uncomfortable travel experience. No free catering and a seat pitch that resulted in me being unable to sit without hitting the seat in front. Not possible to pick a seat without payment.

✅ Trip Verified | Extremely disappointed with Iberia’s customer service. Our flight from Valencia to Malaga was cancelled after we had already boarded, I’m assuming for mechanical issues. We were making a connection in Malaga to go on to Casablanca. They offered limited options to us, none of which would have happened until the next day! They finally agreed to put us in a taxi for 3.5 hours to Madrid, arriving about 4:30 am, and then departing about 11:30 am. We asked for a place to rest for a few hours. The customer service personnel instead thought they were being generous by giving us vouchers to use for breakfast “at any of the food places in the airport” which proved to be untrue as most places wouldn’t accept them. I understand the mechanical problem was not their fault but they could have accommodated us with access to the VIP lounge at no cost to them.

Not Verified | Iberia is somewhere between average and budget airline. Seats were comfortable in economy. Entertainment was great with movies and games. There was plenty of overhead space for carry on luggage. I saw the crew come through the cabin twice, once for each meal. The airline cancelled seat assignments at some point, but did not refund my $120. I requested kid meals at check in but they did not provide them.