Hawaiian Airlines

✅ Trip Verified | I took advantage of the low fare that Hawaiian Airlines offered and then they treat me like the low class that the ticket represents. I had to check my own bags but I couldn't select my own seat. No one is available to help you check your bags because all the agents are standing at the boarding gate and sorting out the seating arrangement for the low budget flyers ... and that's how they assign their staff time. You then board in group 6 and scrap for baggage space in the overhead bins. You get what you pay for and you are treated like it too. Only positive of the trip was the movie selection, after you pay $4 for earbuds.

Not Verified | Hawaiian Airlines used to be good; known for its friendly service and flexible reservations. However, I notice a big change in quality. The reservations person on the phone said that we could get a credit on a ticket we had to change but when I called to make reservations they did not honor the ticket. The staff also made us wait 3 hours on the plane due to plane problems. When I alerted them that they needed to allow us to get off the plane after 3 hours according to Federal guidelines, they got upset. No food or water during the wait. Poor service too.

Not Verified | They refuse to honor a valid travel voucher that they issued. Don't ever accept one for a reservation or seat change. I emailed customer service and spoke to three different people and none were able to or willing to help. The voucher doesn't expire until July 2023.

Not Verified | Really shockingly poor experience! Our flight out of Maui was delayed and we ended up missing our connection to Lihue. There was no text notification (like we routinely get with Delta), and the PA announcements don't reach outside the immediate gate area so we didn't hear the page. They got us on another flight, assuring us that the last flight of the day usually waits on folks connecting. We relied on that, but our flight to Lihue did not wait the extra 10 minutes and we were left in Honolulu. They put us up in a seedy "hotel" I wouldn't board my dog in (room smelled like a dirty bathroom). Staff on board and in Honolulu could not have cared less, and frankly, I'll take less smiling and "mahalo" for efficient customer service.

Not Verified | Service quality is bad, found attendants to be rude in nature. Food choice for vegetarians does not exist and hostess will make no attempt to provide you with alternative. Web checkin - tried at all times thinking may be server is busy but alas no success.. Entertainment unit is hit or miss. Headphones provided are not so good and did not work when connected to infotainment. Overall seat size seemed smaller than other airlines.

✅ Trip Verified | Pros: Cheap business class tickets. Cons: You get what you pay for! But I learned my lesson the hard way! Cabin Staff service needs to be much better for first/business class. Please stop calling it Champagne when you are serving prosecco! Ground service Horrible in JFK. I had extra baggage and needed to pay for it. It took four staff 35 minutes to process the payment after being passed on to three different check-in desks. Not a word of apology or regret for having me wait for 35 minutes because they did not know how to do their job! My flight was from JFK to KIX with a night stop in HNL which I did not ask for). I was told they would not through check my luggage to KIX. I had to retrieve all my six bags in HNL, they do not have storage in Terminal 1. Have to drag luggage all the way to Terminal 2, and it's 20$ a piece for overnight storage. Fellow passengers came to my aid with the difficulty in handling my luggage at HNL but the Hawaiian Airlines staff just shrugged it off despite asking for help. The next day when checking in for my flight to KIX at HNL was told I needed to pay for extra bags again but eventually did not have to after some back-and-forth discussions. For Inflight entertainment, ipads are handed out with not much entertainment in them! The business class lounge was full in HNL with a large majority being Priority Pass members so I had to use one downstairs. the choice of snacks and beverages were unimpressive, when I finally made it on my second go. Hotels are not offered by the airline for the night stop in HNL! Moral of the story: Hawaiian Airlines, never again!

✅ Trip Verified | It was the worst service I’ve ever had! First they delayed my flight for 6 hours. Then at the airport the delayed a flight again for 1 more hour and said that our plain is coming from Vegas. Very nice and good to know, do they give trouble to plan a time? Others flight to Hawaii with other airlines didn’t get canceled! So disrespectful! I will never buy them again.

✅ Trip Verified | I’m very disappointed and upset. My husband and I bought round trip tickets to Hawaii and returning to San Francisco in February. The flight to Hawaii was great as always but on the return flight the day before I tried to check us in and it turns out that Hawaiian Airlines canceled our flight tickets - why ? I have no idea. I called Expedia because that’s who we booked with for our vacation package and they said the airline canceled us and that we would get refunded by them (Hawaiian Airlines). We were left with no flight and it was up to us to look for 2 flight tickets so we could go home. 24 hour before our return really? This is so upsetting because the flight was not even canceled it was just our tickets. Ended up spending more money, missing work and not returning home until 2 days after. I’m still waiting for my refund and till this day I don’t know why this happened when I booked and paid 6 months ahead. I will never be relying on Hawaiian Airlines again!

Not Verified | Hawaiian Airlines changed my flight and lengthened my layover by 2 hours. When I called to change the flight to closer to what I originally booked and paid for I was told it was too late and I was misunderstanding. I have never had an airline customer service experience like this one where I was blamed for a schedule change on their end. Do not recommend this airline and will not book again.

Not Verified | Very good experience. Except for the 2-2-2 configuration this was a world class business class trip. Good food, drinks and friendly staff. On time departure and early arrival. Only minuses, no wi fi and limited choice of entertainment. Aircraft was old but well maintained.