Hawaiian Airlines

✅ Trip Verified | Just wanted to recognize our HA agent at gate A14 this morning for keeping his cool and being so friendly and helpful even though today was very stressful as flight cancellations from yesterday rolled over to this morning causing all kinds of chaos. No matter how sassy and rude some people were, he stayed level-headed and kept smiling while trying to accommodate everyone that he could. Mahalo! I saw you and I appreciate you!!

Not Verified | I’m writing to express my extreme disappointment with the level of service that I received from your airline. I recently made a reservation with your airline for a flight less than 24 hours. Unfortunately, due to circumstances, I was unable to fix my seat arrangements. I reached out to your customer service team for assistance, hoping to help me with this issue. However, I was extremely disappointed with the response that I received. Despite my explaining the urgency of my situation, your representative informed me that Hawaiian Airlines was not able to help me with my reservation as it was made less than 24 hours ago. This is a policy that was not clearly communicated when I made the reservation. I find this policy to be unfair and unreasonable. As a loyal customer of Hawaiian Airlines, I had hoped that you would be more understanding and accommodating of my situation. I am disappointed that your airline was not able to provide me with the assistance I needed during this difficult time.

✅ Trip Verified | The airline app doesn’t work correctly any more. Flights delayed daily and customer service rude! Then I tried to call to book, a 45 minute wait time quoted. I fly for work and am on the clock. I need things to be quick and smooth when I have to fly. I usually book my flight on the app on the way to the airport. Now I have to input every piece of information including my Hawaiian number! It’s no longer considered an island hop people. So if you got to go plan a whole day! I even tried to chat and been on read with no representative to answer me. Been 20 minutes.

Not Verified | I have been flying for over 20 years and have never experienced the level of frustration I received from poor planning and poor performance of Hawaiian Airlines. We experienced delays and cancelled flights over multiple days. Now if I saw improvement in the results this would absolutely be a different review, but somehow Hawaiian Airlines managed to have the exact same issue on the exact same flights over multiple days! Being in operations where I work, if I see a problem once I try to make corrections. That fact that Hawaiian Airlines has the same exact problem 3 days in a row and doesn’t try to make any corrections just blows my mind. Good luck to you if you travel with Hawaiian Airlines.

Not Verified | Passive aggressive and rude flight attendants. Watched one get into a verbal altercation with a passenger, and behave in a smug manner after. Had another flight attendant talk rudely to me and give me attitude over my mothers RLS, which is incredibly unheard of and unprofessional. Low class behavior, made us feel like we are “annoying tourists” instead of people paying to have a nice vacation. Not returning to HA or Hawai’i, would rather spend my time and money somewhere people don’t make me feel like a stupid haole. Oh yeah and the food sucks, they fed us a cheese stick covered in bread. Nope bye.

✅ Trip Verified | Buyer beware. I purposely booked air and hotel travel package through the Hawaiian airlines website, but it turns out it actually went through Expedia without my knowledge. Several issues: website had the option selected to pick seats (that was a lie). Received a pop-up message I could pick seats after booking, (another lie). I never received a confirmation email, and had to call in to get a confirmation the day before the flight. When I called in to get the confirmation I was told that I did not book through the airline website. They said I booked through Expedia. I was never able to pick my seats and flying with kids makes it very stressful not knowing where everyone is sitting. The gate agent apparently picks your seats for you. They will however offer to sell you upgraded seats which is pretty greasy. Staff are extremely rude and not very helpful. Seats were uncomfortable and the inflight entertainment system was broken and no WiFi. Very expensive checked bag fees, you pay for all checked bags. Pretty much everything about this airline is bad. 0/10 do not recommend.

✅ Trip Verified | Hawaiian customer service total melt down today. After arriving two hours early for flight we were told there would be a delay in flight. About 1 hour before a 9:45 am flight we were told the flight would be leaving at 6:00 pm. We found an alternate route to Maui via Southwest. Hawaiian air customer service could provide no information on what kind of compensation we would receive. They had no clue of how to assist us with other routes we could take. When we had a lay over in San Jose we found out the flight was canceled. We called customer service to find out what would happen with our bags as we would be in Maui already. They could provide no information about our luggage and how it would be handled, and still no information about compensation. Total customer service melt down. Will be waiting in Maui for luggage and compensation. Not happy with Hawaiian Air.

✅ Trip Verified | So my ticket was zone 3 Priority. My question was will they call a priority line to board or is it just zone 3. This agent yelled at me telling me my ticket says zone 3 over there! (I can read and write) I follow up with, it also says priority boarding so I’m just asking to make sure I board with the right group or doesn’t really mean anything? Zone 3 over there in an unnecessary loud yelling pitch once more. There is no reason to yell at any passenger. She has the wrong temperament for her job. I was Embarrassed and boarded my flight very upset in Hawaii of all places. Then, There were issues with plane and we were boarded and de-boarded 2x so we had to stand in line. Just my luck we get her again. Patiently waiting, finally our turn, We wait to be summoned to approach her desk after watching her handle all people before us just fine. She looks up and say do y’all have a question or what? After standing in line all that time, yes we have questions and and need a connection flight issues. She told us she doesn’t know anything we don’t have any option and just to sit tight, sorry. For Another 6 hours. This has been the rudest experience I’ve encountered and added unnecessary stress to a stressful travel day on their part. Now if I would have conducted my self with the same volume and shortness reminding her that I’m not a child. Don’t yell at me I’m standing right here, they would not allow me to board their plane. So I have to take the mistreatment and deal with it after spending my money with this airlines. And I'm sitting here looking at her in her computer helping every guest after me. She didn’t even look at anything in the computer to me! I love coming to Maui. We come every year and this is my first time flying with Hawaiian Airlines (Honolulu was my transfer flight) Never Again. Thanks for making a stressful travel day with Hawaiian airlines more uncomfortable and have me sitting here angry instead of relaxing to get through this next 6 hours in the airport. They announced they were helping with connecting flights over the speaker yet at her desk she advises calling the airline my ticket is with. So why did I stand in line 45 mins at 1 am.

Not Verified | Hello, it's a shame for my flight of March 13 at 12:01 Honolulu - San Diego, I show up with my confirmed flight boarding pass seat 14D and despite all that, I am told that the flight is full that I had to take the next flight without apologies or compensation nothing just take the next day's flight at 10:55 the HA58 was also delayed. I went back to Waikiki to take a hotel, I missed my car rental in San Diego, I also paid for the hotel night of March 13 in San Diego for nothing, round trip transportation Waikiki Honolulu airport, j paid more than $250 for the incompetence of Hawaiian Airlines agents. Bonjour, c’est une honte pour mon vol du 13 mars à 12h01 Honolulu - San Diego, je me présente avec mon vol confirmé boarding pass siege 14D et malgré tout ça, on m’annonce que le vol est complet qu’il fallait prendre le prochain vol sans excuses ni indemnités rien juste prendre le vol du lendemain à 10h55 le HA58 a son tour aussi retardé. Je suis retourné à Waikiki prendre un hôtel, j’ai raté ma location de voiture sur San Diego, j’ai payé aussi payé la nuit d’hôtel du 13 mars à San Diego pour rien, le transport aller retour Waikiki aéroport Honolulu, j’ai payé plus de 250$ pour l’incompétence des agents Haiwaiin airlines

Not Verified | The flight was good, departing and arriving on time. After the HA flight we boarded a flight on another carrier to Michigan, where we found out our luggage hadn't arrived. I called Hawaiian Air and was told by their customer service that it's the airports concern and I need to call there. As I've not experienced this before I followed their direction and after several attempts, reached the lost and found at Honolulu airport, who told me it is not their responsibility and I have to talk with the airline. I went back to Hawaiian Air and was once again told it's not their responsibility and I have to contact the airport. I now resisted this and shared what the airport had told me but the customer service rep was adamant that they don't help with lost luggage. I went back and forth to both parties one more time before filing a police report and filing a complaint with the FAA. If you take the time to read thru the FAA guidelines it is clearly the airlines responsibility to assist with lost luggage, but Hawaiian Air does nothing to help their customers with this. I was going to sign up for their credit card and intend to use them more often, but I will now do what I can to stay away from them.