✅ Trip Verified
| My family and I were booked on the July 14 2019 flight New York to Honolulu which was scheduled to depart at 10 AM. The cabin crew had arrived on the HNL-JFK flight 26 hours earlier. There was a blackout in Manhattan on the evening prior, although power was fully restored by midnight. This had supposedly affected the ability of some of these personnel to get sufficient sleep. Nevertheless, they all turned up to work on the morning of 14 July. However, at about 9am, the pilots decided they had had insufficient sleep. HA found some replacement pilots by about 11 am. However, at that point, the cabin crew decided that they had also had insufficient rest hours. They wandered off for their 10 hours rest, which commenced when they reached the hotel, around midday. The rest of us were pretty much stuck at JFK for the duration. So we had some time to look around, including wandering over to terminal 4 to look at alternatives (Delta, it didn't work, but that's a whole other story). For what it's worth, and I looked extensively at the airport and online, I am not aware of another flight leaving JFK that day that was delayed due to the impact of the blackout on crew. The HA JFK ground personnel, who all had to pull a ~19 hour shift (and were great) handed out lunch and dinner vouchers and then $300 discount vouchers for future flights. Arriving back at the terminal around 11 pm, it seemed likely from the shopping bags they brought that at least some of the members of the cabin crew had spent some of their additional 10 hours in Manhattan productively... The flight departed after 1 am on Monday 15 July, more than 15 hours late. They then set up the crew sleeping quarters in 45-46 C-G, and left the fasten belts sign illuminated for most of the flight. We arrived in HNL at 5 am local time with the crew gregarious and friendly and the passengers weary. I personally had by that time been awake for 30 hours and had to stay up all day to get back on time. A family we met on the flight advised that the same thing had happened to them on a BNE-HNL flight - they were actually flying on the vouchers they received that time. Issues for HA to consider: 1. How is it possible that even with a blackout, your cabin crew did not have the opportunity to get 10 hours rest in the preceding 24 hours? Do you not have early check in arrangements with Manhattan hotels? Why are other airlines able to handle the impact of a 5 hr blackout on crew? 2. If your crew aren't going to play ball, or the flight isn't leaving for any reason, please advise your customers as early as possible. 3. Your passengers are mostly heading out on vacation. Surely it would cost HA a lot less to pay your cabin crew a "hardship bonus" or overtime rather than absorb the cost and PR impact of stealing a day of vacation from 250 passengers, for something less than a pretty good reason? 4. HA and its personnel appear to have an attitude well suited to island hopping, but not well adapted to the rigors and challenges of long haul operations. So HA should stick to island hopping. Under no circumstances would I ever again use Hawaiian Airlines for anything else. It is a fact of life that flights can be delayed. Reasons can include weather, emergencies of various kinds, mechanical issues, etc. The mission for long haul operators is to get aircraft in the air despite the challenges. Hawaiian Airlines is not up to it.