"We have no other options"
Mila Ilieva (United States)
Not Verified | I am very disappointed with all of the players in line to serve Hawaiian Islands and most importantly Hawaiian Airlines. I've lived in Hawaii since 2018 and the price and quality of the interisland travel not only has jump dramatically in the last several years (its not a longer distance, there are no improvements, the gas prices are stable, but the service is bad, everything is in addition to an already 500% increased price. We have no other options but to fly from Oahu to Maui, Hawaii and Kauai, the only ferries left are between Maui and Lanai and Molokai. I used to be able to go see my family at least 2-4 times a year. Now I cannot afford it at all. Why are the Hawaiian airlines so greedy? Yes go ahead and charge international/intracontinental passengers whatever you want, but don't cut our wings when trying to keep our families and community connected. This is a huge problem! Hawaiian Airlines have not improved on the quality of customer service, or the comfort of their passengers, neither the availability of food or drinks, and finally flight times (flights availability), yet their prices jumped from $48-$55/ round trip with Mokulele who was an extremely reliable, fast and comfortable commuter between islands, to $250-300 for a 20 min fight? it is absolutely appalling and is extremely damaging for the interisland business and communities. What is their problem acting like a discount airline, yet asking for TOP dollar. I believe Is because they can, no competition. It is ridiculous and we are stuck at their mercy. It is terrible for all of us locals..
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Oalkland to Honolulu |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“Complete bait and switch”
L Portnoy (United States)
✅ Trip Verified | Complete bait and switch. No pods. Open seats. No entertainment screen at seat. Worn out seat belt. Horrible. Demand 11 hour flight basically coach seat for first class no WiFi on board not even a tv screen. Complete ripoff my first and last time on this airline.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | New York to Honolulu |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“No help from anyone”
Leia Fourmyle (United States)
Not Verified | Horrific service. There was no sky cap, only one employee at the counter. We searched for first class check in, nothing. In horrible rain after leaving almost 4 hours early due to unforseen accidents and such they had nerve to say the cut off time for bags was 8:05 and as of now it just turned 8:07. I said what you have no employees where any other airline does are you serious. They wouldn't budge. We threw away a bag and my other friend was like no I can't throw all my stuff away. Horrible legacy to leave, rude employees I personally will never fly Hawaiian again in my life. No help from anyone just a trashy experience
Type Of Traveller | Family Leisure |
Seat Type | First Class |
Route | San Diego to Honolulu |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Didn't try to hold flight"
David Melniczek (United States)
Not Verified | The airline kiosk broke down. They only had 2 employees one of which decided to have breaks while the line was out the door. We were already checked in but just needed to tag bags and go. There were other people behind us in same situation. The line took an hour just to drop off bags. We got to desk with 55 minutes for departure and they told us no. Told us we had to fly standby the following day. Can't help us with getting a room. No rental.car. No comps. And she didnt show an ounce of concern or willingness to help. Staff refused to give us her name to contact company with a report. She said she would write up her own report and we didnt need her name. We finally got her name from a manager. There was only 1 manager on duty to help. We had to wait long time for manager. Didn't try to hold flight for several paying customers in same situation. We had 2 young children. We had gotten the Hawaiian credit card for perks but now and canceling it.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Oahu to Sacramento |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Not a single complaint"
Peter Pomeranze (United States)
✅ Trip Verified | Short but pleasant ride inter island. Completely full plane boarded fairly efficiently. Great attendant in the front drink refills, done graciously. Not a single complaint.
Aircraft | Boeing 717 |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Kona to Honolulu |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"delayed for almost 2 hours for no reason"
Lissette Mercado (United States)
✅ Trip Verified | We took a flight from Los Angeles to Honolulu on November 29 at 7 am. My other group of friends used Delta airlines and departed at8am. Flight duration was the same l, however they landed way before us. Hawaiian Airlines used the weather as an excuse to land in Maui. How is that possible if my friends were right behind us and landed before us , something is not adding up. We were stuck in Maui for about an hour "refueling" might spend extra next time and use Delta. We were delayed for almost 2 hours for no reason.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Honolulu |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"service was very smooth and efficient"
George Alba (United States)
✅ Trip Verified | Checking in at Tokyo's Haneda was very smooth despite my flying standby. Hawaiian does not have check in kiosks like they do back home but the JAL Staff manning the check-in counters were very quick and efficient. Going through Immigration and Security screening was quick, easy, and efficient. Having gone through NRT and HND, I definitely prefer HND. The flight aboard Hawaiian Airlines A332 was very smooth with some turbulence along the way. The cabin staff kept us informed and turned on the seat belt signs with the turbulence. Surprised that no announcements made from the cockpit throughout the flight. Cabin service was very smooth and efficient with the usual Aloha Spirit shown by each of the cabin attendants. Food was good, the entertainment system worked well with the exception of the inflight map which did not work at all. This was HA 864 11/9/2023. Very disappointed that the inflight map was not working on this particular aircraft. HA's A332's are excellent aircraft, but are starting to show their age. The lack of wi-fi is a definite minus. Hopefully things will improve with the arrival of their Boeing 787-9, although April 2024 is not soon enough. HA should work on getting wi-fi on board their A332's and A321's. All in all a great flight. Hoping Hawaiian Airlines Dreamliners will utilize 2-4-2 layout in economy, as with their partner Japan Airlines. JAL's Dreamliners have the roomiest and most comfortable economy I've ridden.
Aircraft | A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tokyo to Honolulu |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Made us feel so unimportant"
Tim Jones (United States)
Not Verified | So sad. I have never been downgraded in seat assignments. We came early to check in to get a middle row seat. Just before boarding they moved us to the way back, by the bathroom. Talked to the counter person, zero care. Said they moved everyone back to balance the plane. Made us feel so unimportant. Won't use this airline again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Lihua via Corona |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"think twice before flying with them again"
1 reviews Nick Keith (New Zealand)
✅ Trip Verified | I am writing this review after an absolutely harrowing and frustrating experience on a recent flight with Hawaiian Airlines from Las Vegas to Honolulu. I am still in shock and disbelief over the terrifying incident that occurred during our trip. The flight started off poorly, with multiple delays that were poorly communicated. The departure time was continually pushed back. This caused a lot of unnecessary stress and confusion, and no explanation or apology was given for the inconvenience. Then, at the start if the flight, our plane was struck by lightning. The flight crew, although they tried to maintain calm, seemed just as shocked as we were. Upon landing, the communication from the airline was still lacking. There was no debriefing, no reassurances, and no explanation of what had occurred. It was as if they wanted to brush the whole incident under the rug. This lack of responsibility is unacceptable. However, I do want to express my gratitude to the pilot who managed to land the plane safely under such stressful conditions. His skill and professionalism in that moment were the only silver linings in this otherwise dismal experience. Despite this, I am extremely disappointed with Hawaiian Airlines. Our safety, both physical and emotional, should have been their utmost priority, but it felt like we were an afterthought. The inconvenience of the delay and the lack of apology for the lost day of our vacation only added to our dissatisfaction. I will think twice before flying with them again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Honolulu |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"attendants were so grumpy"
S merton (New Zealand)
Not Verified | Would not recommend Hawaiian Airlines. Flight attendants were so grumpy. Their service was very unprofessional compared to some airlines I have flown with. One flight attendant didn’t give out the right amount of headsets/eye masks so we had to ask for an extra one. She did that with 4 other people who missed out on them too. The woman who served the food didn’t even know what was in the sandwich. Felt so uncomfortable around her and if I had to ask any questions I felt I couldn’t. Didn’t even say goodbye thank you for flying etc when we were getting off.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Auckland to Honolulu |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |