✅ Trip Verified
| Maui to Sydney via Honolulu with Hawaiian Airlines. This 12.50 pm flight left Honolulu on time. Once we were in the air we were instructed to close all the window blinds and the meal was served immediately. The flight attendants then turned out the lights and disappeared for the remainder of the flight. (In the main cabin, in any case, perhaps the experience in business class was different.) They have a lounge built into the middle of the plane, and they spent the entire flight taking turns slipping in and out of it while ignoring the passengers. Meanwhile, we spent the entire 11-hour, daytime flight in the dark, with window blinds down and all the lights turned out. I felt like the intention was to make it feel like night time so everyone would sleep and not be a bother. Other than breezing down the aisle with a water bottle a couple of times, the flight attendants did not interact with the passengers in the main cabin until they came around with the second-service sandwiches - one hour before landing. Seven and a half hours into the flight I caught up with one of the attendants as he was unlocking the lounge for his turn inside, and asked him about food. Without looking at me he said he didn't know what time it was but the food was usually served 1.5 to 2 hours before landing. He then turned his back and slipped into the lounge, locking the door behind him. An hour and a half before landing there was some activity in the galley but still no food. By this time it had been 8 hours since the meal, with nothing offered in between but water. I went back and asked if we were going to be getting our sandwiches and I was cheerfully told it was coming. Half an hour later - one hour before landing on an 11-hour flight - they passed out sandwiches, then started through with the drink cart. The automated overhead message saying food service was ending due to proximity of landing came on while they were doing this. So, basically, for an 11-hour daytime flight the flight attendants served the meal immediately, turned out all the lights and disappeared until one hour before landing. They spent the entire flight taking turns in their private lounge and otherwise staying completely out of sight, then reappeared for the second meal service as we were about to land. I know the flight attendants are there primarily for safety and the customer service part of it may seem, to them, secondary. But for passengers, whether a long flight is bearable or unbearable rests largely on the quality of the crew. I felt in this case they planned the flight for their own convenience and comfort and didn't care about their passengers even a little. I would never book a long flight on Hawaiian again, and I wouldn't recommend this airline to anyone.