Hawaiian Airlines

✅ Trip Verified | Hawaiian customer service total melt down today. After arriving two hours early for flight we were told there would be a delay in flight. About 1 hour before a 9:45 am flight we were told the flight would be leaving at 6:00 pm. We found an alternate route to Maui via Southwest. Hawaiian air customer service could provide no information on what kind of compensation we would receive. They had no clue of how to assist us with other routes we could take. When we had a lay over in San Jose we found out the flight was canceled. We called customer service to find out what would happen with our bags as we would be in Maui already. They could provide no information about our luggage and how it would be handled, and still no information about compensation. Total customer service melt down. Will be waiting in Maui for luggage and compensation. Not happy with Hawaiian Air.

✅ Trip Verified | So my ticket was zone 3 Priority. My question was will they call a priority line to board or is it just zone 3. This agent yelled at me telling me my ticket says zone 3 over there! (I can read and write) I follow up with, it also says priority boarding so I’m just asking to make sure I board with the right group or doesn’t really mean anything? Zone 3 over there in an unnecessary loud yelling pitch once more. There is no reason to yell at any passenger. She has the wrong temperament for her job. I was Embarrassed and boarded my flight very upset in Hawaii of all places. Then, There were issues with plane and we were boarded and de-boarded 2x so we had to stand in line. Just my luck we get her again. Patiently waiting, finally our turn, We wait to be summoned to approach her desk after watching her handle all people before us just fine. She looks up and say do y’all have a question or what? After standing in line all that time, yes we have questions and and need a connection flight issues. She told us she doesn’t know anything we don’t have any option and just to sit tight, sorry. For Another 6 hours. This has been the rudest experience I’ve encountered and added unnecessary stress to a stressful travel day on their part. Now if I would have conducted my self with the same volume and shortness reminding her that I’m not a child. Don’t yell at me I’m standing right here, they would not allow me to board their plane. So I have to take the mistreatment and deal with it after spending my money with this airlines. And I'm sitting here looking at her in her computer helping every guest after me. She didn’t even look at anything in the computer to me! I love coming to Maui. We come every year and this is my first time flying with Hawaiian Airlines (Honolulu was my transfer flight) Never Again. Thanks for making a stressful travel day with Hawaiian airlines more uncomfortable and have me sitting here angry instead of relaxing to get through this next 6 hours in the airport. They announced they were helping with connecting flights over the speaker yet at her desk she advises calling the airline my ticket is with. So why did I stand in line 45 mins at 1 am.

Not Verified | Hello, it's a shame for my flight of March 13 at 12:01 Honolulu - San Diego, I show up with my confirmed flight boarding pass seat 14D and despite all that, I am told that the flight is full that I had to take the next flight without apologies or compensation nothing just take the next day's flight at 10:55 the HA58 was also delayed. I went back to Waikiki to take a hotel, I missed my car rental in San Diego, I also paid for the hotel night of March 13 in San Diego for nothing, round trip transportation Waikiki Honolulu airport, j paid more than $250 for the incompetence of Hawaiian Airlines agents. Bonjour, c’est une honte pour mon vol du 13 mars à 12h01 Honolulu - San Diego, je me présente avec mon vol confirmé boarding pass siege 14D et malgré tout ça, on m’annonce que le vol est complet qu’il fallait prendre le prochain vol sans excuses ni indemnités rien juste prendre le vol du lendemain à 10h55 le HA58 a son tour aussi retardé. Je suis retourné à Waikiki prendre un hôtel, j’ai raté ma location de voiture sur San Diego, j’ai payé aussi payé la nuit d’hôtel du 13 mars à San Diego pour rien, le transport aller retour Waikiki aéroport Honolulu, j’ai payé plus de 250$ pour l’incompétence des agents Haiwaiin airlines

Not Verified | The flight was good, departing and arriving on time. After the HA flight we boarded a flight on another carrier to Michigan, where we found out our luggage hadn't arrived. I called Hawaiian Air and was told by their customer service that it's the airports concern and I need to call there. As I've not experienced this before I followed their direction and after several attempts, reached the lost and found at Honolulu airport, who told me it is not their responsibility and I have to talk with the airline. I went back to Hawaiian Air and was once again told it's not their responsibility and I have to contact the airport. I now resisted this and shared what the airport had told me but the customer service rep was adamant that they don't help with lost luggage. I went back and forth to both parties one more time before filing a police report and filing a complaint with the FAA. If you take the time to read thru the FAA guidelines it is clearly the airlines responsibility to assist with lost luggage, but Hawaiian Air does nothing to help their customers with this. I was going to sign up for their credit card and intend to use them more often, but I will now do what I can to stay away from them.

✅ Trip Verified | I took advantage of the low fare that Hawaiian Airlines offered and then they treat me like the low class that the ticket represents. I had to check my own bags but I couldn't select my own seat. No one is available to help you check your bags because all the agents are standing at the boarding gate and sorting out the seating arrangement for the low budget flyers ... and that's how they assign their staff time. You then board in group 6 and scrap for baggage space in the overhead bins. You get what you pay for and you are treated like it too. Only positive of the trip was the movie selection, after you pay $4 for earbuds.

Not Verified | Hawaiian Airlines used to be good; known for its friendly service and flexible reservations. However, I notice a big change in quality. The reservations person on the phone said that we could get a credit on a ticket we had to change but when I called to make reservations they did not honor the ticket. The staff also made us wait 3 hours on the plane due to plane problems. When I alerted them that they needed to allow us to get off the plane after 3 hours according to Federal guidelines, they got upset. No food or water during the wait. Poor service too.

Not Verified | They refuse to honor a valid travel voucher that they issued. Don't ever accept one for a reservation or seat change. I emailed customer service and spoke to three different people and none were able to or willing to help. The voucher doesn't expire until July 2023.

Not Verified | Really shockingly poor experience! Our flight out of Maui was delayed and we ended up missing our connection to Lihue. There was no text notification (like we routinely get with Delta), and the PA announcements don't reach outside the immediate gate area so we didn't hear the page. They got us on another flight, assuring us that the last flight of the day usually waits on folks connecting. We relied on that, but our flight to Lihue did not wait the extra 10 minutes and we were left in Honolulu. They put us up in a seedy "hotel" I wouldn't board my dog in (room smelled like a dirty bathroom). Staff on board and in Honolulu could not have cared less, and frankly, I'll take less smiling and "mahalo" for efficient customer service.

Not Verified | Service quality is bad, found attendants to be rude in nature. Food choice for vegetarians does not exist and hostess will make no attempt to provide you with alternative. Web checkin - tried at all times thinking may be server is busy but alas no success.. Entertainment unit is hit or miss. Headphones provided are not so good and did not work when connected to infotainment. Overall seat size seemed smaller than other airlines.

✅ Trip Verified | Pros: Cheap business class tickets. Cons: You get what you pay for! But I learned my lesson the hard way! Cabin Staff service needs to be much better for first/business class. Please stop calling it Champagne when you are serving prosecco! Ground service Horrible in JFK. I had extra baggage and needed to pay for it. It took four staff 35 minutes to process the payment after being passed on to three different check-in desks. Not a word of apology or regret for having me wait for 35 minutes because they did not know how to do their job! My flight was from JFK to KIX with a night stop in HNL which I did not ask for). I was told they would not through check my luggage to KIX. I had to retrieve all my six bags in HNL, they do not have storage in Terminal 1. Have to drag luggage all the way to Terminal 2, and it's 20$ a piece for overnight storage. Fellow passengers came to my aid with the difficulty in handling my luggage at HNL but the Hawaiian Airlines staff just shrugged it off despite asking for help. The next day when checking in for my flight to KIX at HNL was told I needed to pay for extra bags again but eventually did not have to after some back-and-forth discussions. For Inflight entertainment, ipads are handed out with not much entertainment in them! The business class lounge was full in HNL with a large majority being Priority Pass members so I had to use one downstairs. the choice of snacks and beverages were unimpressive, when I finally made it on my second go. Hotels are not offered by the airline for the night stop in HNL! Moral of the story: Hawaiian Airlines, never again!