Hawaiian Airlines

I travelled on 3 flights with Hawaiian airlines. From Oahu to Maui Maui to Oahu then Oahu to New York. I was surprised to be charged $25 per flight for the short island flights per bag put into the hold. But my main issue was that unlike all other airlines Hawaiian airlines do not cater for non meat eaters. If you are a vegetarian there are no food options for you even on the 9hr flight from Oahu to New York. In this day and age that is totally unacceptable.

Sydney-Honolulu-JFK early October and back same route. Positives - no delay clean cabin reasonably clean lavatory friendly cabin crew 60kg check-in luggage. Negatives - more expensive than most other airlines. No meal choice - chicken and rice only salad inedible. Poor navigation on console choice of movies/TV limited. Meagre snacks cost extra only water is free during flight. Honolulu airport check-in and security hall is overcrowded and poorly air-conditioned. US domestic leg clearly sub-standard compared to int'l route. Overall typical boring American-style airline with nothing to be remembered for. If you are used to Qantas or any good Asian or Middle Eastern airlines then you are in for a real cattle class ride. Won't be flying with them again at the current price.

I was most disappointed with the Business class lounge in Honolulu the worst I have ever been in. I also thought that for a business class fare I would get a seat with more recline I didn't expect a flat bed. I found it to be a lot more expensive than economy which I used twelve months ago and was quite happy with but thought I would treat myself as I was travelling alone this time.

I flew business class from Sydney to Honolulu. Getting through Sydney airport was a dream no queuing for check-in and expedient trip through both customs and security with priority. The Air New Zealand lounge was adequate clean and comfortable. It is not the best lounge I have spent time in but having said that there was good selection of food and drink. Boarding was effortless and again done with priority. The plane was old and it showed in the console and to a lesser extent the seats. The seats were comfortable plenty of leg room the seat recline was not sufficient enough for a comfortable nights sleep. The leg and foot rest mechanism in my seat was faulty. The staff were wonderful and very attentive both food and drink were plentiful and a good variety to choose from. The entertainment selection was good but a few more recent release movies would have been nice. I had a window seat once the seat in front of me reclined I literally had to climb over the console to be able to go to the toilet. The USB charge facility did not work so don't rely on that. All the above pertains to the trip home as well with the Exception of the Hawaiian Airline Lounge at Honolulu Airport. If your idea of a business class lounge is a cup of coffee or a soft drink then you will be happy. Not only did they not provide anything other than a packet of nuts they do not allow you to take any food or drinks in. I would not bother using it again the point being the lounge facility is part and parcel of flying business and first class and Hawaiian need to lift their game. Again I must say I could not fault the flight staff or the food and beverage services on the aircraft.

HNL-KOA-HNL in economy. We had a very uneventful flight with Hawaiian Airlines inter-island. They have good teamwork onboard the FA uniforms are really smart the "juice" is rotten (so just get water) up and down and painless flights. In the poorly designed Kona airport I liked how Hawaiian have a ramp for the entry to the plane for wheelchair passengers and everyone with their giant roller bags. Can't imagine how boarding would work with stairs only. They have a monopoly on inter-island travel so it could be far worse.

Flew Hawaiian from Sydney this August. Could not sit in lounge at airport until just before boarding. Arrived at Honolulu to Big Island. Boarded plane but could not take off. They had no air con. Finally took off but could not disembark. Door could not open. It was an extremely long trip. Coming home we were told just before boarding from Honolulu there would be no audio for. 10 hour flight. I had to upgrade as I cannot sit in a confined space for that amount of time. Seated in business class. The air con was freezing all the way. Given IPads but battery kept running out. Could not rewind to where I finished my movie so had to watch it all over again with another IPad. The air con was freezing all the way home. Even the crew were wearing jackets jumpers etc. it was the worst trip there and back we have ever encounterd. Never again. Could not even get a cup of coffee after dinner. Only tea. Did not have decaf coffee. Someone forgot to make it.

Gone downhill in the last few years. We're First Class flyers and their food is almost inedible now and it used to be delicious. They've yet to upgrade the dated 767's out of San Jose on their non-stops to Maui. Nothing very special about HA anymore. Their food used to be top notch now we eat before we get on the plane. Not saying much for First Class huh?

Very poor airline when compared to the main airlines. Considering the price we paid for first class the standard service quality of food and overall experience was very poor. We traveled from Honolulu to New York we found the first class lounge to be dirty and lacked any food or drink. The seat on the aircraft did not recline very far the pillow and blanket were the same as in economy food menu only had two selections as for a wine list it did not exist. They need to look at some of the European airlines and learn how it should and can be done.

We were loyal HA flyers for years. We loved that we could finally afford First Class from San Jose to Maui (our favorite place in the world). We try to go 2x yearly. The vacation started on the plane! That was then. Over the last 3 years Hawaiian's First Class services have declined dramatically. Starting with their food. What was a highly rated menu scripted by the GM of the Hali'maile General Store in Maui (great restaurant) is now normal coach nasty airline faire. The speed of the decline is epic. The 'ghetto birds' (767) still flying the non stop route from SJ to OGG are an insult to us Nor Cal folks. Why are the new planes not in place yet? The planes are old tattered and the seating in First Class is more like a glorified coach. Our last trip in January had us on the runway at OGG for 12 hours! Delay after delay we even had a crew switch as laws had them time out. Rude flight attendants were rampant on this trip as well (something we'd never seen on HA prior). Our son was due back at school Monday morning and a flight that was supposed to have us home at 8pm Sunday night had us landing at 7.30am Monday morning. No dinner no drinks nothing that we paid double what coach travellers paid. So this once great airline is no more unfortunately.

Our recent return flight from Honolulu was lacking to say the least. My son and his wife who were honeymooning were seated separately. My son who is quadriplegic was lifted into the aisle seat then a stranger placed in the adjacent window seat which meant the woman would have to repeatedly climb over him to her seat. My son and his wife were travelling with a 16 month old who was a delight throughout the flight. When the steward came through with the meagre sandwich offering we asked for a sandwich for the baby to which she replied 'I will have to see if there are any left'. The baby had no seat but they were charged $300 anyway. Would you not expect a sandwich for that? Especially when there is no food for sale custom laws make it very difficult to bring your own and there are many hours between meals. So mean spirited it took the aloha out of our trip.