Hawaiian Airlines

Dec 17 HA 452 Sydney-Honolulu. Dec 17 HA 364 Honolulu-Maui. Dec 24 HA 529 Honolulu-Maui. Dec 30 Honolulu- Sydney HA 451. Terrible business class. No lie flat seats. The seats have only minimal recline. Seats are manually operated with no power assistance. Disgraceful lounges in Hawaii. Poor beverages inflight: prosecco (no champagne) red label scotch one cheap red and one cheap white for wine. Food is poor. Inflight staff are very nice. The on the ground staff are rude. Overall a terrible business class which they ironically call first-class!

We traveled business class return Brisbane - Honolulu on new Airbus A300 aircraft. Only two negatives were limited pitch of business class seats as did not fully lie flat and limited movie selection on in flight entertainment. Food and inflight service was excellent.

We flew Sydney-Honolulu-Sydney. We paid for extra comfort upgrades. We sat in seats 11A and 11B on the way to Honolulu and on the way back 14H and 14J. These seats provided a great amount of legroom for what we paid. The seats themselves were the most uncomfortable seats I've flown in - very hard. The service however was good. All crew members were friendly and flights departed and arrived on schedule. The food was pretty good as well.

ITO-HNL-LAX return. Bulking at the cost of suitcases on the first leg of a trip to the UK we bought Premier Club cards as we checked in online. We understood matters would not tie up instantly and expected difficulties with the famously belligerent HA ground staff. This was not the case at Hilo where the charming early morning desk hand gave us the code for the lounge (for coffee) and sent us on our way. Well fine but HNL proved true to course Having got our boarding passes certified we went to board as Zone two only to have them snatched by a woman standing next to the line we wanted who said as loudly as possible " This is first class you can not board here!" Now we were not trying to board there and how prey does anybody which line which when they are not marked? Are HA loyal customers clairvoyant? On board good planes they do give passenger food in this case a good fruit breakfast and a rum cocktail before landing. Route back OK. Sad lounge at LAX but it is LAX nobody can work miracles and the on board service was good enough. Whether Premier Club is worth it only time will tell. I hope some of the money paid goes to training ground staff.

Just booked OAK-OGG in 1st last night. Price was right after watching it for a week. This will be our 3rd trip to Maui in two years going with HA in 1st. Service has always been great with HA. Food good presentation well done. Wish there was more room in the 767's they use for this route. But fear that with the Slated smaller A/C proposed to take over this route we're not fans of in the least bit. Sure the 767's are showing their age but the staff tend to make the flights well worth it. In fact on last trip I left items at the check-in counter and didn't realize it until we were on the plane. Got off the plane and spoke with gate agent. She confirm with check-in person my items were there and that they'd store them until we returned since it was close to us departing. And to my surprise the check-in agent boarded the plane and handed me my items!

We flew return from Sydney to LAX then returning from Las Vegas. Of 4 flights only one left on-time. The flight from Honolulu to LAX left 2 hours late because of delayed fuelling. This happened again from Las Vegas (1h15m wait) and the flight was already delayed by 14 hours due to crew working hours. Our connection from HNL to Sydney (already 1 day late) left the gate but had a flat tire and we waited 1 hour to fix it. Honolulu to Sydney the entertainment system did not work for over an hour and when it was rebooted the "Movies on Demand" were not free as advertised on the website for International Passengers. I did ask about not having to pay $7.99 per film but the flight attendant didn't seem to appreciate my request and ignored my call button for the duration of the trip. Staff seemed intent on hiding behind curtains. Poor service onboard and the Customer Service department is equally poor. 24 working days to get a response. I won't be using Hawaiian again – avoid at all costs!

We snagged $1300 return to Seattle as part of a Canada a trip with a stopover in Hawaii for 3 days on the way back. For the price paid and considering we are a family of five could not complain. Staff are friendly with constant drink top ups and smiles. Meals are not huge and the lack of free entertainment is a small problem. I guess if I had paid a premium price I would of been a bit let down as the other airlines out there are better. I would definitely fly them again if the price was right.

They do not have their own staff for check in at JFK there were 4 kiosks and only 2 worked. The staff were not welcoming or friendly and borderline rude. They kept mostly to themselves and barely smiled during JFK-HNL - no aloha spirit. Video selection was limited and a la carte not one free movie they charged for everything even regular tv-cable shows that are free on other carriers. The Hawaiian Airlines video history and commercials with smiling friendly flight crew are free. We were treated to 2 gourmet packets of stale crushed peanut mix during the 10.5 hr flight. They don't give whole soda cans - just cups of beverage. Meal was half heated pasta with tomato paste - so eat well before boarding. Being a Hawaiian living in NYC I did so much to promote this airline in NYC within my social circles company and whenever I can. It breaks my heart to see how they have completely disintegrated as a company and lost the spirit of aloha. I travel frequently throughout the year and have flown on all carriers in USA - Hawaiian Airlines is the worst for the cost and experience. There are much better cheaper carrier/options.

ITO-HNL. Early morning check-in usual poor attitude from ground staff HA seems to like to employ. Flight on time though with their "New" boarding process (zones 1 2 and 3) they insist on boarding the plane backwards. Anyway it was the usual overhead bins at the back of the plane were full and closed. What do they ship to take four and a half bins out of service? Drink service on the short flight the coffee was quite good. The way back really showed how poor the inter-island flights are now HA have a virtual monopoly. Full flight standard HA board in reverse and low and behold the overhead bins at the back are full again despite no passengers being in the seats yet. Find somewhere to stow carry on but told to put laptop under the seat in front. It does not fit and with the already meagre seat pitch I ended up with my knees almost on my ears. Water or sugary juice to drink from plastic containers It all shows how far HA have fallen since Aloha failed. I dread my next flights this coming week.

Such an average airline. Travelled first class Honolulu to Sydney. The service was poor and the seats very uncomfortable. If travelling between Australia and Honolulu book on either Qantas or save money on Jetstar. Avoid this airline.