Hawaiian Airlines

I flew first class on 12/8/14 from Seattle to Honolulu. Was very disappointed as the inflight entertainment did not work. For what you pay in first class it should be working I am hoping they will honour my request for a voucher as the ticket was pricey. Please do give better options for food as well. This airline needs to lower its prices for what you get.

We flew Brisbane - Honolulu for the 5th time in August 2nd time with Hawaiian Airlines this time we flew Bus class and was worth paying the extra the service was typically American very friendly and helpful and the food was great with plenty of choices and plenty of drinks. There was an ipad to watch movies for the duration of the flight. All round a great flight and fantastic crew.

In Feb we booked our seats flying from Hawaii to Las Vegas. We booked four seats together as there were personal and mental issues that necessitated careful planning. In August On the day of our flight without consultation Hawaiian Airlines changed our seats. We were separated two of us were put in row 46 and apart. These non reclining seats were a nightmare. I checked the seats we had booked the passengers sitting there were random. To add injury to insult the staff member in Hawaii at the check in counter for our return flight had the arrogance to say there are no non reclining seats on the plane. Maybe Hawaiian Airlines needs to let their staff have the experience from hell. We will never fly Hawaiian Airlines again. We are spreading the word through our large circle of travelling friends.

Flew Brisbane to Honolulu return in last few weeks. Seats comfortable with lots of leg room. No movies shown overnight. Movies shown on way home in the day. Only big screen. Service ok. Food too spicy. Kids meals very good. On way home 2hrs out no toilets in entire plans. Some problem. They didn't announce that though. Check in at Honolulu is entirely self check in. Rather daunting. Wouldn't recommend for elderly not a lot of help around. Would fly them again for excellent luggage allowance!

Flew SYD-HNL-PDX return June/July 2014 with Hawaiian. The price was right and the A330 aircraft configuration of 2-4-2 was handy for couples and family groups alike. Seats were rather hard on the behind after a few hours and getting up to move the limbs is hard if crew are working the aisles with snacks & meals though these weren't too common. It is all pretty no frills stuff though on the international sectors all the in flight entertainment is free but premium content is paid for on domestic sectors. The meals were adequate on international but really a token effort on domestic although Hawaiian claims they are the sole US airline to feed you on domestic sectors anyway. SYD-HNL is overnight so it is best to just try to sleep or doze the night away after they feed you an hour or so out of SYD. a 3 hour layover and HNL-PDX is a daytime flight that arrives just after dark in the last bit of the trip. PDX-HNL is daytime but is a bearable 5.5 hours or so. My most negative comments are about the HNL-SYD sectors flown almost entirely in daytime again staff feed you an hour or two out and do a few rounds of drinks but then want everyone to close the blinds and basically sleep/doze/not bother them for the next 7 hours or so. Overall we got to PDX for a month at a super low fare and knew what to expect having read a number of reviews here so had reasonably low expectations for all the additional things airlines can add to make trips bearable. I'd hate to have paid full price for the trip. Having said that for the same price we'd probably do it again.

We flew Hawaiian Airlines on our recent trip from Auckland to Honolulu return as well as flights from Honolulu to Maui return. We were very pleased with all flights. Air crew planes and all check in staff were excellent and we were pleased to have chosen Hawaiian to fly with. We will definitely fly with them again.

On flight from Sydney to Honolulu on an A330 airbus upgraded to extra comfort seats for an extra $80 per person located behind Business Class plenty of leg room but hard and uncomfortable but little else which doesn't add up to the package offer for the upgrade everything else is the same as in economy. No movies unless you pay for them. Drinks limited to wine or beer. Food on offer is mediocre. Flight attendants friendly I have flown on similar 3 star airlines that provide much more than on offer with this airline. The return flight wasn't much better still had to pay for extras including inflight entertainment snacks which were limited and ran out quickly. Did not upgrade to extra comfort seat this time and not much difference with the same service except for some extra leg room. Don't think I fly with this carrier again as there is better options at the same or near price. Be aware it's self check in at Honolulu airport including luggage.

Not the friendliest crew on this trip. I have flown with Hawaiian before and the staff was great but this time it was complete opposite. On this flight there weren't any pillows or blankets and the plane was cold. There is always one screaming kid and just my luck he was beside me and his Mom and her group of friends really didn't try to calm him down so this happened the entire flight which was about 5.5-6 hrs. The seats were uncomfortable and my seat didn't recline at all. Paid too much for what we ended up with.

Travelled from Honolulu to Sydney. Seats squashed together and hard and uncomfortable. Less room than on an Australian domestic flight. 7.5 hours between lunch and dinner there was a limited range of food available to buy in between meals but best to bring a snack with you. Friendly helpful flight attendants huge luggage allowance (2 x 32 kilo bags) complimentary pillow blanket headphones eye mask and ear plugs: good selection of movies TV shows games and music.

Given health booked business class. Booked wheelchairs and meet and greets. Rang and triple checked on priority on luggage with assistance needed both in Australia and US. Imagine my horror when told flying business first time ever and nil afford told bring own food due to health issues. Spoke with them and sent world-wide advice on what we could take. Told first on first off. Not true. Wheelchair passengers had to sit while able bodied passengers got off first. Told wheelchair would be available would be pushed assistance with luggage - not true. Got sat in first row middle seats about two inches extra width and some silly ramp thing you can push down on and get feet up about 5". Most uncomfortable seats ever. Told because of where we were sat and had no choice even though requested window seat our two backpacks had to be up top at all times so hubby was up and down to get medications food aides the entire flight. No wheelchair on arrival although pre-booked. And last off. Went from Honolulu to Kona no help with luggage consistently having to ask for help and tipping expected. Lounges disgusting at Kona. Return flight worse. All same as above. What did we get for business class prices! Nothing.