"Very good service onboard"
1 reviews Simon Feng (Canada)
✅ Verified Review | Beijing to Calgary. Very good service onboard, the attendants are very nice, smile and friendly. Have a great service on the ground transportation also, they picked up you from the hotel to the airport, then drove you home from the arrival airport, very convenient. Had a very bad experience on the check-in at PEK, the check-in for business/ class was jammed, the staff has not experience, took 40 minutes to check in.
| Aircraft | Boeing 787-8 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Business Class |
| Route | Beijing to Calgary |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"787 is very comfortable"
1 reviews Jilei Zhang (China)
✅ Verified Review | Beijing to Seattle. The crew members are very nice, with meticulous service and care for the need of the passengers. The experience of Hainan Airlines new 787 is very comfortable. This airline's economy class food was also excellent.
| Aircraft | A330 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Seattle |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"miss my flight to Vancouver"
1 reviews Tanneguy Jullin (Canada)
✅ Verified Review | Beijing to Toronto. The flight attendants were the best, very polite, charming, warm and customer oriented. The food was very good too! We had a flight that got delayed between Guangzhou and Qingdao that caused me to miss my Beijing Capital Airlines flight to Vancouver. We had to wait for 7 hours at the counter so that Beijing Capital Airlines finally put us on Hainan Airlines the same day toward Beijing with accommodation provided in Beijing (we had to wait 1 hour in Beijing Airport for the shuttle to pick us up though) and the next day toward Toronto. They wanted us to take a flight 5 days later to Vancouver, and didn't want to pay the 80 dollars per day asked by China for overstaying in the country. We paid a price to get from one place to another. Beijing Capital Airlines should care take of their customers. So it was not the best experience, especially for the visa situation and for the fact we almost had to force them to find a better solution. So the flight attendants are the best. But the company policy can be improved I think.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"nice staff onboard"
1 reviews X Zhang (China)
✅ Verified Review | I took Hainan Airlines economy class for a 20 round trip from Calgary to Beijing. Very easy check in, staff are nice. They have B787-9 from Calgary to Beijing, providing free WIFI which is really fast. However, I took B787-8 from Beijing to Calgary on the second part, no WIFI, and seats on B787-8 are not as comfortable as B787-9. Cabin staff are nice, always happy to provide any help I needed, and answered all passengers' question patiently. Got a delay when departure from Beijing, but it is airport's fault. Nice staff onboard. Great flight.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Calgary |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"nice staff onboard"
1 reviews Lihua Liu (China)
✅ Verified Review | I took Hainan Airlines business class for a 15 hour flight from Beijing to Boston. Very easy check in, really like the self baggage check in. The attendant answered all my question and concerns and was happy to provide any help I needed. Departed on time and arrived on time. Nice staff onboard. Great flight.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Family Leisure |
| Seat Type | Business Class |
| Route | Beijing to Boston |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Wifi & Connectivity | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"one of the best airlines"
1 reviews Lawrence Chang (Canada)
✅ Verified Review | Beijing to Toronto. I have been flying between Toronto and China many times in the last a few years. In my opinion, Hainan is one of the best airlines for the route. They have convenient departure and arrival times and leave plenty of room for connect flights. The Boeing 787 is a pretty new aircraft. Every seat has its own touch screen for accessing your individual choice of movies, shows, games and music. They give you free earphones every time so you don't need to worry about bring your own. And there are outlets for charging both USB and laptops. Meals and refreshments are offered often, and alcohol is free. This year, they started giving out eye masks and tooth brushes on long flights. You are allowed 2 pieces of checked luggage (up to 50 lbs each) for free, plus carry-ons. The staff is very friendly and helpful. You can even ask for drinks between their scheduled servings. I like the airline and will certainly fly with them again.
| Aircraft | Boeing 787-9 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Toronto |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"cabin service was good"
X Ziang (Belgium)
✅ Verified Review | My flight from Shanghai to Beijing was delayed. The staff in Shanghai claimed it was due to a military exercise in Northern China and another claimed it was air traffic congestion. I would have not been able to make it for the flight to Brussels but it happened that this flight was also delayed and did not leave until 6.20 instead of 1.20. The staff told us that this delay was due to bad weather. So in the end, my flights, meant for about 13 hours, stretched into 19 hours. The crew offered assistance for a second-time luggage check-in in Beijing but offered no further help. No food or water given. A few passengers seemed to have been upgraded to business class for the connection flight to Brussels. The connection in Beijing was a mess. The flight was supposed to arrive at terminal one but in the end it arrived at terminal two in Beijing. This would be great considering that the connection flight would depart from the same terminal. However we were taken by bus to terminal one to collect our luggage and walk back to terminal two to check in again. The cabin service was good. The crew was helpful and responsive. The main course was quite tasty. it also has the signature drink - coconut juice, which is quite distinctive. But the menu and the serving could use adjustment. I felt that more varieties of drinks could be offered. The aircraft is clean and tidy, especially the toilets. The toilets have been kept clean for most of the time. The legroom is standard for economic class. But not all touchscreen worked but it worked with the remote control.
| Aircraft | A330 |
| Type Of Traveller | Business |
| Seat Type | Economy Class |
| Route | Beijing to Brussels |
| Date Flown | June 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | no |
"a great experience"
Liwen Deng (United Kingdom)
✅ Verified Review | Beijing to Manchester, and a great experience with Hainan Airlines. No transfer is really great, especially with infants. Food is ok, not that tasty, but understandable. The crew is helpful and the travel bag with tooth paste is useful. Overall, definitely recommend Hainan Airlines.
| Aircraft | Boeing 787 |
| Type Of Traveller | Family Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Manchester |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"it was a good experience"
1 reviews D Rannela (United States)
✅ Verified Review | Tokyo Haneda to San Jose via Beijing. I have flown quite a bit and was curious to try out a 5-star Chinese airline. The ticket was a good deal and I had the chance to have a few hours in Beijing during my layover. The check-in process was uneventful, as was boarding. The in-flight experience is where this airline stood out. The entertainment options were above average, and especially good if you like foreign films. The blanket was especially large, which was welcome. However, the most impressive thing about this airline was the efficiency of the in-flight service. It was pretty amazing how they managed to serve food and drink to hundreds of people so quickly. Speaking of food, it was horrible. I was looking forward to having something better than what you get these days on airlines, but with some authentic Chinese flavor. Granted, horrible means merely below average in the context of airline food. But I think if they stepped up their game here, they could really stand out as an airline. Overall, it was a good experience. I actually managed to sleep a bit on the plane and felt well-fed and hydrated when I landed. I would definitely fly this airline again.
| Aircraft | Boeing 787 |
| Type Of Traveller | Solo Leisure |
| Seat Type | Economy Class |
| Route | Tokyo to San Jose via Beijing |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
"very good flight experience "
1 reviews Nianmin Zhou (China)
✅ Verified Review | Beijing to Seattle. The aircraft is very clean. The cabin staff onboard the flight are very nice. They provide very good service that overpass your expectation. The on board entertainment is rich in its resourse and give you a very good flight experience indeed.
| Aircraft | Airbus330 |
| Type Of Traveller | Couple Leisure |
| Seat Type | Economy Class |
| Route | Beijing to Seattle |
| Date Flown | May 2017 |
| Seat Comfort | 12345 |
| Cabin Staff Service | 12345 |
| Food & Beverages | 12345 |
| Inflight Entertainment | 12345 |
| Ground Service | 12345 |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
