Hainan Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 329 reviews
8/10
5 star Skytrax Rating
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2/10

"given a seat in middle section"

(Belgium)

Trip Verified | Brussels to Beijing. Requested a window seat day before but was given a seat in middle section of 1x2x1. In-flight entertainment system broke down 3 times and my handset didn’t work. Brussels Airport luggage took nearly 2hr to arrive in baggage hall. Staff were helpful but operationally this airline needs a good kick.
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBrussels to Beijing
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"attendants are friendly"

(Taiwan)

Trip Verified | Taipei to Xian. Check-in, security and customs very fast. The best part of the check-in counter was that Hainan airlines staff very friendly and help me, my wallet lost at check-in counter, and the Hainan staff very fast delivery to lounge for me. Flight attendants are friendly. Good food in business class, look like in the five star restaurant. I would definitely fly with Hainan airlines in the future.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteTaipei to Xian
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service was excellent"

(United States)

Trip Verified | Chengdu to Los Angeles. We really enjoyed this flight. The cabin was clean, service was excellent. The food and entertainment were met my expectation. When they handed me a new pajama for sleeping comfort, I was very surprised. I highly recommend this flight and I won't go to Chengdu any other way.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteChengdu to Los Angeles
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent service"

(China)

Trip Verified | The flight from Beijing to Toronto is an unforgettable experience. Excellent service, delicious meals, new aircraft, advanced on-board equipment, and a rich entertainment system make long-distance travel as comfortable as at home.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteBeijing to Toronto
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"a pleasant cabin experience"

(Canada)

Trip Verified | Beijing to Toronto. I took Hainan Airlines flights for my summer vacation. It was a pleasant cabin experience and the Boeing 787 has shown me all it can offer. Fantastic entertainment program and amazing food service. Most attractive and impressive flight attendant uniforms.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBeijing to Toronto
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"assisting me to transfer"

(Israel)

Trip Verified | Tel Aviv to Guangzhou via Beijing. I would like to thank Hainan Airlines ground staff in Beijing for assisting me to transfer smoothly to my next flight. They were very nice, directed me to the terminal and made sure that I don't miss my next flight.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTel Aviv to Guangzhou via Beijing
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"sacrificed their rest time"

(United States)

Trip Verified | Chengdu to New York on Aug 4th, and many functions did not work in the cabin after boarding, such as inflight entertainment system, USB port, call bell and even reading light. However, I was moved by crew service during the trip. The Cabin Manager and her crew members tried their best to overcome such difficulties and make sure every passenger was satisfied during the flight. Since inflight entertainment system did not work for this more than 14-hour flight, her team coordinated seats to make sure as many as passengers could lay down and have more space for comfortable sleep. Since service call bell did not work, in order to find out any passenger may need help in time cabin staff walked through cabin back and forth all the time, it is a very hard work for a long-distance flight. Initially many passengers complained about aforementioned issues in flight, but staff were very patient and explained again and again to such passengers until they were satisfied. Gradually, passengers were moved and affected by crew members efforts and became very cooperative. The cabin staff sacrificed their own rest time, and had been working almost all the time for this 14-hour flight. Really appreciated. Overall, I really appreciate hard work during the whole flight. Lastly, Hainan airlines provided compensation to every passenger in the flight.
AircraftBoeing 787-8
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteChengdu to New York
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"efficient ground staff"

(United States)

Trip Verified | Brussels to Chengdu via Beijing. I was surprised by not only the aircraft hardware, but more importantly, the service provided along the journey. My friends and I had to catch a connecting flight with only 2 hours at PEK airport, and with the help of efficient ground staff, we were able to not delay our trip even when the first flight was 45 minutes late upon arrival.
AircraftA330-300
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteBrussels to Chengdu via Beijing
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"bright smile and expression"

(China)

Trip Verified | Bejing to Las Vegas. I was really moved by the crew who provided warm service. The crew's bright smile and expression can not be forgotten. Especially, I would like to thank all the crew members who boarded the HU7969 on July 29, 2018, and I also like Hainan Airlines give a big praise and encouragement to the crew members who boarded today.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteBejing to Las Vegas
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I was pleasantly surprised"

(Australia)

Trip Verified | Sydney to Beijing via Changsha. I was pleasantly surprised by the overall quality. I flew Sydney to Beijing. The ground staff and flight attendants were very helpful and accomodating. The person at the check-in counter offered to sit me towards the front of the plane instead of the back so I can get off quicker as I had a connection. Flight Attendants spoke good English, and their uniforms were quite lovely. They gave a blanket, pillow, and a kit featuring a toothbrush, eye shade, toothpaste, socks and ear plugs. The movie selection was great, and included recent Oscar nominated films, such as The Shape of Water. The flight crew was quick to respond to my requests of water as well. Would definitely recommend this airline! One of the best I have flown with.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSydney to Beijing via Changsha
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes

Hainan Airlines Photos

HAINAN AIRLINES

Hainan Airlines is a privately owned airline, the fourth largest carrier in China. Celebrating its 24th anniversary in 2017, Hainan Airlines is the only Chinese mainland carrier to be ranked as a 5-Star Airline. The main international hub is Beijing Airport, other hubs at Chengdu, Chingqing, Changsha, Xi'an and Shangai. Hainan Airlines has a fleet of over 180 aircraft, including Boeing 787-9 / 787-8 / 767-300 / 737-800, A330-200/300, anda further 75 aircraft on order.

NEW UNIFORMS

Hainan Airlines unveiled their new uniforms at Paris Couture Week in June 2017. The fifth-generation Hainan Airlines uniforms highlight the combination of traditional Chinese features and internationally popular elements. The fusion of traditional Chinese elements and popular international fashion created an Oriental masterpiece that turned heads in Paris.

BUSINESS CLASS

Hainan Airlines long haul business class is provided on Boeing 787 and A330 aircraft, with flat bed seats, arranged 1x2x1 and 2x2x2 subject to aircraft type. In addition to luxury amenities, business class service includes an Onboard Chef and full dine on demand.

flat_seatsFlat bed seat
power_iconIn-seat &/or USB power
Onboard WiFi (some int'l routes)
AVODAudio / video on demand
DiningOn demand a la carte dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas / Sleepsuit
AmenitiesAmenity kit

DOMESTIC FIRST CLASS

Domestic first class is provided using a mixture of widebody A330, Boeing 787 and Boeing 737-800 aircraft.

flat_seatsFlat bed seat
Seat pitchSeat pitch : 50 ins
Seat widthSeat width : 20 ins
power_iconIn-seat &/or USB power
No WiFiOnboard WiFi
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
AmenitiesSlippers, eyeshade etc

ECONOMY CLASS

Hainan Airlines long haul economy class uses Boeing 787, A330 and Boeing 767 aircraft, and also includes Boeing 737-800 on domestic routes.

Seat pitchSeat pitch : 31-33 ins
Seat widthSeat width : 17.2 - 19 ins
Onboard WiFi (some int'l routes)
power_iconUSB power (most int'l routes)
AVODAudio / video on demand
DiningChinese & Western meals
WinesComplimentary beverages & wines
SleepingPillows & blankets
AmenitiesAmenity pack (int'l routes)

LOUNGES

Hainan Airlines have recently opened their flagship international lounge, the HNA Club at Terminal 2, Beijing Capital Airport. They also offer domestic lounges at many airports across China and have a new International lounge opening in Xi'an during 2017.

Lounge SeatingExpansive seating options
Seat pitchPrivate seat pods
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business area
power_iconCharging facilities
AVODEntertainment area
DiningBuffet & a la carte dining
WinesSelf service bar
SleepingRelaxation rooms
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