Hainan Airlines customer review
J Porle (United States)
Flew From Chongqing to Guangzhou on a 737. The staff was very friendly and spoke almost perfect English. A meal was served even though the flight was barely an hour. I would go out of my way to fly Hainan.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Jan Aghina (Netherlands)
Brussels-Shanghai A330-20. Flight attendants friendly and helpful tasty food clean toilets during the whole flight. On the flight back we seat in row 20 super legroom but a lot of Chinese passengers took row 20 as a bypass to the toilets - not so pretty!
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Eric Wang (Canada)
Toronto to Beijing last month in Business Class. Overall quite satisfied with the food and the service. Excellent mannered flight attendants and comprehensive movie choices on the Personal Entertainment System. The seat is very comfortable too. Additionally the meal is tasty and passengers are allowed to order anytime they wish.
| Seat Type | Business Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Casper van der Walt (China)
Kunming to Haikou and was pleasantly surprised by this airline!. I have flown many times in China and I had the best flight ever with Hainan Airlines. New plane B737-800 very friendly cabin attendants who could speak good English and tasty food. Will definitely use them again. Everything began with check-in (long lines at check-in) where a friendly young man took my luggage and checked me in as I was the only foreigner on the flight. I felt a bit guilty! For the first time on a Chinese airline friendly and smiling FAs. The other Chinese airlines can learn a thing from Hainan airlines!
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Julian Lou (Canada)
It's one of the best airlines I have taken (other is Cathy Pacific). Flight attendants are very very friendly. The ticket price is low as well.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
E Liu (United States)
Beijing-Shanghai economy class on an A330. This airline is a class act I've flown nearly every major Chinese airline and Hainan Airlines definitely stands out. The cabin crew spoke excellent English. Each economy seat had a personal video screen with more choices of Western movies games and short features than many business class international flights offer. Food and beverage service prompt and efficient always with a smile.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
J Drolet (Canada)
Beijing-Xi'an. We boarded on the tarmac then sat on the plane on the ground for 90 minutes due to air traffic congestion. Flight crew very friendly polite bowed during the announcements before and at the end of the trip. It is quite the treat to be served a meal on a domestic Chinese flight - a long dead practice here in North America! The breakfast meal was somewhat strange though : a vegetable porridge andsandwich. It was a nice flight the plane was a fairly new Boeing 737-800. It was my 1st time flying a domestic Chinese airline but an interesting experience at that.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
Z Mathew (United States)
Beijing to Xian. First time flying on this airline and I was really impressed. Clean well- maintained planes excellent inflight staff who were very attentive. Everyone in our tour group (made up of Americans and Canadians) commented on the excellence of service and food compared to the US airlines. Not even close this Chinese airline was way above most airlines I have travelled. The cabin crew stood and bowed to the passengers as the inflight announcement just before landing thanked all us for choosing to fly with them. I would definitely recommend this airline both within China and internationally as they have started flying to other countries.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
M Wu (United States)
This was the best China/US flight experience I've had out of the many times I've traveled. The airplane was new economy seats relatively spacious for economy food was good the service was excellent. Also the inflight entertainment was awesome since every seat had a screen with dozens of titles to choose from from Chinese TV programs to big name movies. There were games available. The bathrooms were cleaned regularly. Also stewardesses came around with water tea and coffee at regular intervals. In the back they had beverages biscuits and sandwiches for between-meal munchies. It was an excellent value and I would recommend them to anyone.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Hainan Airlines customer review
T Impson (China)
Bejing to Hangzhou flight was full but staff very prompt and efficient. Boarding was quick and plane departed and arrived on time. The cabin crew introduced themselves as soon as the plane levelled out and even bowed during the introduction. Very nice touch. Aircraft was very clean and new 737-800. The overhead tv`s had good entertainment. Food was not to my liking but nobody else in my group complained - so it must be me. The only complaint is that they continue to serve drinks and food when the plane is experiencing turbulence? How is it deemed unsafe to use the WC but its deemed safe to serve hot coffee? Other than that no complaints. Would certainly recommend and will try and fly them again over other domestic airlines in China. They certainly are the only 4star airline I have flown on in China.
| Seat Type | Economy Class |
| Value For Money | 12345 |
| Recommended | yes |
Flat bed seat
In-seat &/or USB power
Onboard WiFi (some int'l routes)
Audio / video on demand
On demand a la carte dining
Fine wines & beverage service
Pillows & duvet / blanket
Pyjamas / Sleepsuit
Amenity kit
Seat pitch : 50 ins
Seat width : 20 ins
Onboard WiFi
Expansive seating options
Shower rooms
Lounge WiFi
Workstations / business area
