Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 292 reviews
6/10
3 star Skytrax Rating
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7/10

"Price was ridiculously cheap"

(United Kingdom)

Trip Verified | London to Bangkok via Bahrain. Price was ridiculously cheap booked a week prior to departure. Free seat selection 24 hours prior to departure. Aircraft: Nearly new Boeing 787-900 with decent seat pitch and immaculately clean. Poor seat width as with all 9 abreast carriers.so vacant adjacent seat welcome. IFE: Reasonable choice but could be expanded. Nice too that no IFE boxes under seat limiting leg room as with some carriers. Service: Nice to have an amenity kit on night flights (but dental kit inside would be good) Food, nothing to rave about but appropriate for times and flight length. Cabin staff were not overly warm or welcoming but did what they had to do. Bahrain Airport: Shambles and useless. Would choose again for the right price.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bangkok via Bahrain
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Mannerless crew"

(India)

Trip Verified | Bangalore to Istanbul via Manama. Traveller for past 20 years and this is the worst maintained airline I have seen. Mannerless crew, always delayed, poor quality food, no maintenance are their only Pros. Budget airline like AirAsia is far better than this one. Every time at all airports gate numbers will / must changes several times until departure.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Istanbul via Manama
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"great in flight services"

(United Kingdom)

Not Verified | I travelled from London to Islamabad via Bahrain on 04/04/2019. I arrived at Bahrain airport on 05/04/2019. The Gulf Air Line already arranged accommodation, food and transport as I had 18 hours layover. The driver turned up to pick me up from the airport to the hotel. I wasn't aware of the hotel but when I got there it was a 5 star hotel and room was spacious. It was 09.25am when I got in the hotel and the receptionist was very professional and he told me that you can have breakfast, buffet lunch and dinner (all inclusive) and tonight at 10.30pm our driver will drop you off at the airport as my flight was at 12.40am. Really feeling blessed as the quality services has been provided overall. I traveled in the Boeing 787 and it was marvelous, great in flight services and entertainment. I will recommend gulf air to my family and friends as well.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Islamabad via Bahrain
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"A330 was showing its age"

(United Kingdom)

Trip Verified | London to Islamabad via Bahrain. I have noticed many changes some positive and some negative. Positives being new plane from LHR to BAH with excellent comfort. However the meal service can be improved with quality of food, and drink service being served after I had finish my meal. I was travelling with kids so no goody bags given to kids this time plus seat selection prior to flight costs money. IFE lacked variety as very few options in Hollywood section. Flight from BAH to ISB was an old A330 with broken IFE and seats looked worn out. All in all I would fly again considering cheaper flight to Islamabad but Gulf Air needs to improve their service and probably introduce a better plane to ISB as A330 was showing its age.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Islamabad via Bahrain
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"I was not allowed to board"

(India)

Trip Verified | I was not allowed to board the flight because the airline were not aware of the new Residency rules in Kuwait. Kuwait had a has a new system of not sticking a residency permit on your passport instead they have a smart card with all the relevant details. The new system was implemented on the 10th and I travelled on the 19th March. The airline did not have the new system in place. So I booked another flight and boarded without any problem. The worst part is that they don't respond to emails or complains. I was informed by one of the Gulf air staff that I would be contacted as quickly as possible . I am still waiting for that call. They take you seriously only if you are a GCC citizen else they just treat you like garbage.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Kuwait via Bahrain
Date FlownMarch 2019
Ground Service 12345
Value For Money 12345
no
1/10

"Overbooked flight"

(India)

Trip Verified | Overbooked flight, gate closed early your then promised to be put on another flight at no extra cost and then the staff are never to be seen again leaving you wondering around. Lost baggage, you make calls no answer, then told to contact after a certain amount of days, then told your bag has been found they will post it to you (lie). You then travel on your way back to collect your belongings and you'll be asked to pay a storage fee. Storage fee? For the bag that was lost by the airline and not yourself what a joke! When you try and claim this money back like I'm doing you don't get far with this airline. Gate closed 30mins early due to a overbooked flight... So they say you should never agree to another flight they offer you for you to be eligible for compensation but no one really wants to wait around only to be ignored by miserable rude staff. I booked gulf air and saved let's say £150 compared to a well known airlines but then had to pay £30 for storage fee to get my own stuff back and then £250 for another flight back due to being over booked not to mention gate closing early without any announcements. Lesson learnt never book with gulf air.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Bahrain
Date FlownAugust 2018
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
5/10

"staff not engaged, not friendly"

(Bahrain)

Trip Verified | Bahrain to London return. Boeing 787 outbound in Economy class and return in Business. Overall a mixed bag - The aircraft are brand new, in mint condition - decent space in Economy and the Business class cabin makes for a lot of privacy. Hard product is above their gulf competition in my view. Y class food and drinks were tasty and generous and the crew were engaging and helpful. Only real down size is that if you were to fly regularly the entertainment content is very limited by Thales. I am giving a 5 on this as my return was a cash upgrade to business class - this was in my view a waste of money - staff were not engaged - service was very very sloppy. Service commenced with one drink after take off then nothing for 2.5 hours - no refill , no checks. Food was much better in economy - starter appeared, no wine, no bread - waited and waited, nothing gave up. Bread and wine appeared well after Starter finished. Crew did not know which wines were which - beef main course was the worst I have ever had any where. Rock hard, inedible - sent it back to be told nothing else available - Business class? Then offered a kebab from economy, dessert service was a plated slice of cheese.- Overall Gulf Air business needs to get their premium soft product service in place - staff not engaged, not friendly, quality and service very poor - messy/sloppy. Economy was much better.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBahrain to London
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"new 787 was clean and fresh"

(United Kingdom)

Trip Verified | London to Dubai via Bahrain. The new 787 was clean and fresh with good seat pitch. Plenty of overhead baggage space available. A basic amenity kit was a nice touch. The food was good and tasty however there was no water on the meal tray. several passengers were requesting water from the crew prior and during the meal service. The drinks cart passed through the cabin as a separate service after all the meals had been distributed and not accompanying the meal carts. By this time we were already a couple of hours into night flight that departed at 22.00 and people were gasping for fluids. A sweet apple pastry was served prior to landing with accompanying drinks service. Empty cups or garbage was not collected before landing and I noticed passengers still holding empty cups. The 1 hour connecting flight on a tired & aged A320 was comfortable & uneventful. A snack was served with juice. The same on the return Dubai - Bahrain sector. The return London 787 flight was slightly delayed. As the aircraft turned onto the runway a passenger stood up in the aisle looking for the toilet. He was sat a few rows in front/view of crew member with her eyes closed so unaware a passenger was out of their seat. I shouted across the cabin requesting he to sit down which he did. The main cabin lights were dimmed however the mid Galley lights were fully on potentially impeding the visual orientation of the passengers and crew sat at doors. I raised these issues with the crew after take off. During the night i walked to the mid galley to obtain a drink and had to ask the crew member sat on a box several times as she was asleep. She woke but didn't move - instead pointed to orange juice and told me to help myself. A full tasty breakfast was served prior to landing. During landing i noticed several window blinds were still down. My expectations of Gulf air were not met. The crew were generally helpful and provided a reasonable mediocre service, but didn't go out of their way, and in a couple of instances failed in both service and safety procedures.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Dubai via Bahrain
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"flight was cancelled"

(United Arab Emirates)

Trip Verified | Alexandria to Dubai via Bahrain. It is so frustrating when you go to the airport, and then discover that the flight from Alexandria was cancelled? Without neither your agent or airline to notify you in advance!I sincerely never recommend Gulf Air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlexandria to Dubai via Bahrain
Date FlownApril 2019
Ground Service 12345
Value For Money 12345
no
2/10

"standards are dropping"

(Saudi Arabia)

Trip Verified | Dammam to Karachi via Bahrain. Ever since Gulf Air has used Almasariya Universal Airlines to operate some routes, their service standards are dropping drastically. First of all cabin crew hardly speaks any language other than Arabic which I've noticed makes it very hard for Umrah Passengers to communicate. There's no IFE on these aircraft. If Gulf Air is planning to keep renewing the lease, at least they must equip aircraft with IFE. Their ground staff is professional but their efforts to keep passenger's journey stress free go in vain because of aircraft conditions. Since I prefer to fly with Gulf Air, if they happen to see the review, I hope they'll take necessary measures to overcome these issues.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDammam to Karachi via Bahrain
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no