Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 274 reviews
6/10
3 star Skytrax Rating
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6/10

"good food and hospitality"

(Bahrain)

Trip Verified | Bahrain to Moscow. Old airplane and IFE is bit limited. No USB. A good quality seat, good food and hospitality from the flight attendants. A reasonable price from Bahrain to Moscow
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Moscow
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"friendly and attentive crew"

(Bahrain)

Trip Verified | Bahrain to London Heathrow. Boarding the plane in Bahrain was a bit hectic, they had asked people to line up for boarding but boarding didn’t start until 20 minutes later, considering the fact that this was the early morning flight (around 1am) this was more of an inconvenience than seemed as people were tired. Once on the plane, the seat and entertainment system were sleek, modern, practical and functional. Soon after take off the cabin crew passed around distributing either chicken or vegetarian sandwiches, I chose the chicken, which was quite delicous. Drinks were also served, a selection of juices, coffee, tea, water and soft drinks were available. The inflight entertainment was not huge, but it was satisfactory, with a selection of different genres of movies, TV shows, games and music. The amenities that were given weren’t a lot, but it was enough (socks, eyeshades and earplugs). Aside from the visual beauty of the seat, the reclining capability was not limited and was very comfortable to sleep on, also the adjustable headrest and the soft pillow and blanket added to the comfort. I woke up for breakfast which they served about an hour to an hour and a half before landing, the non-vegetarian option included a main meal consisting of an omelette, a sausage patty, some potatoes and mushrooms in a tomato sauce, separately it wasn’t appetizing but together they complimented each other well. It wasn’t overly amazing, but it was nice. Aside from that, some yoghurt, fresh fruit, a croissant with condiments and a cup of orange juice was served, flight attendants also came around to serve drinks. After landing in London, it took us some time to get to our gate, due to traffic and malfunctioning air bridge but that wasn’t Gulf Air’s fault. Overall, the best part of the flight would be the aesthetically pleasing design, the friendly and attentive cabin crew and the comfortable seat.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to London Heathrow
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"I was really satisfied"

(Thailand)

Trip Verified | Frankfurt to Bangkok via Bahrain in Business Class was quite nice. This was my first time to use Gulf Air at Frankfurt airport. So, I did not realized before that the airline lounge was located outside the passenger security control. After passing immigration and security control and coming inside, I was looking for the lounge and then I noticed that there was no lounge inside here. Gulf Air use Cathay Pacific Lounge, located before security control. Frankfurt to Bahrain used A320 aircraft which it is quite small aircraft but business class seat is very comfortable. I got a welcome drink, which was a lemon mint. Sky chef came out to suggest the menu, I chose grilled seabass with lime rice and dessert was German cheese cake and fresh fruit. The meal service was very nice and I was offered white wine too. Flight hours from Frankfurt to Bahrain is about 5 hours. So, only one meal service was served - I did expect to have hot tea or coffee with some small snack before landing. When arrived to Bahrain airport, passing through quick security control at transit area, I went directly to the business class Lounge. Staff in lounge attentive. Bahrain to Bangkok the seat is very nice and large space. Welcome drink offered, I chose fusion appetizers as starter and main course was honey duck. I did enjoy Gulf Air business class meal very much. After meal service, flight attendant came out to ask if I wanted my seat to be prepared as bed. Then they adjust my seat to be a bed with mattress and bed sheet. Their in-flight entertainment is nice, a lot of movies and musics, also games and information. About 1.50 hours before landing, flight attendant woke me up for breakfast which I was offered for fresh fruit, croissant, hot tea and juice. I was really satisfied for Gulf Air business class class.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Frankfurt via Bahrain
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"definitely fly with them again"

(Thailand)

Trip Verified | Bangkok to Frankfurt via Bahrain was a really pleasant experience. I got a very warm greeting from the flight attendant when entering the aircraft and selection of welcome drink, I choose champagne. The Sky Chef came out to offer the lunch menu and drink. I choose Cod fish and Italian dry white wine, which was very good. I have to say that the meal was beyond my expectation. Flight attendant was very attentive, often came to fill up my wine and very nice personality, asking me if I did enjoy the flight or not. When arrived to Bahrain, I used the Falcon Gold lounge waiting for my next flight to Frankfurt. The lounge is large, choices of meals and drinks. Meal in the lounge taste quite good. I took beef stew and deep fried chicken. Drinks, a lot of choice from juice to beer, wine and champagne too. Again flight from Bahrain to Frankfurt. They use smaller aircraft (A320) but seat is comfortable and large space. Since it was a late night flight. So, I was serve only light meal and choose Garden Salad and drink champagne. I think that it was nice salad and meal was not too much for late night flight. Breakfast was served 1 hour before landing. I choose omelet and hot coffee. Seat on Falcon Gold is very nice and comfortable. I have looked for my next trip to Frankfurt in November and I see that Gulf Air will change aircraft from A330 to B787 which B787 has new modern seat configuration too. Base on some negative review of Gulf Air which I read before, first, made me quite unsure about to fly with them but I would definitely fly with them again.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Frankfurt via Bahrain
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"jump in the right direction"

(United Kingdom)

Trip Verified | London to Bahrain. I'm a regular on the LHR-BAH route but this was the first time on the 787. A huge improvement generally compared to the A330, and that certainly wasn't bad. It's very quiet and smooth, and the new staff uniform is very smart. The seat is excellent and all-aisle access is a good move. The handheld IFE controller is a down point though, not very intuitive how to use it. In fact, IFE generally is a miss... the screen is massive and high quality, but the film and TV selection is small, and seems to just be lifted from the A330, a big miss to upgrade this. Gulf Air food is normally very good but on this flight it wasn't great, with a dry prawn salad and a massively overcooked beef dish. However, I think this is a one off that I can forgive based on history. Little things matter, so for the first time I've seen on a GF flight, they handed out landing cards whilst en route - just made arriving a bit simpler. So overall, a big jump in the right direction, but don't waste the excellent IFE screen with poor content.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Bahrain
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"Nothing to complain about"

(United Kingdom)

Trip Verified | An okay experience overall, London to Bahrain, then to Islamabad, IFE was very limited and a little outdated, the connecting flight to Pakistan had no IFE. The meals were hot on both the outgoing and return flights, cabin crew were attentive, Nothing to complain about, nothing to overly praise either, I am not sure if they are competing with the other Arab region airlines, if they are, Gulf Air still have a little way to go.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Islamabad via Bahrain
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"the fare was 80% less"

(United Arab Emirates)

Not Verified | I think I have flown with Gulf Air on and off for 36 years and they have had some highs and lows but I have stuck with them as service levels have been good and in premium class have always tried very hard. They now have a game changer in the shape of the Boeing 787 twice daily to London. I chose them over a UAE direct route as in the busy summer period the fare was 80% less though still considerable. Decent lounge in Bahrain, short flight in from DXB good breakfast served. London leg in the new 787 is fantastic, champagne good on the ground lounge at LHR T4 very calm and civilised. The new seat is well contained but with aisle access, gracious cabin crew, wonderful Sky chef both ways and the crew worked non stop with about 2o pax both ways. Food is served individually, delicious desserts trolley served, afternoon tea round 2, on time. AVOD is only about 60 movies, also wine lists had not been printed. Aircraft is only a month old and comfortable.
AircraftBoeing 787-9
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteDubai to London via Bahrain
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"rude and insolent"

(United Kingdom)

Trip Verified | London to Dubai via Bahrain. The first leg of the outward journey was fine - we boarded and departed from Heathrow on time and the crew were professional and efficient. Then we got to Bahrain and quality went out of the window. The Gulf Air ground crew were rude and insolent. Then the flight crew didn't bother to turn up on time and the flight to Dubai was delayed - no word of explanation or apology. The flight attendants seemed unable to communicate verbally. I am now on the return part of my journey and sitting in Dubai airport where (surprise surprise!) the flight to Bahrain has been delayed by 1.5 hours- once again with no explanation. I will undoubtedly miss my connecting flight back to Heathrow. Gulf Air? Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Dubai via Bahrain
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"good food and service"

(France)

Not Verified | Paris to Bangkok via Bahrain. Good value, good food and service, comfortable seat but not fully flat. Airplanes on time, comfortable lounges. I recommend. FR: Bon rapport qualité/prix, nourriture et service correct, siège confortable mais pas totalement à l'horizontal. Avions à l'heure, salons confortables. RAS, je recommande .
AircraftA330 200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteParis to Bangkok via Bahrain
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"There was no apology from Gulf"

(United Kingdom)

Trip Verified | I flew from London to Islamabad (via Bahrain) with Gulf Air on 11 June. I checked-in two bags in London. Only one bag arrived in Islamabad. The missing bag arrived one week later! There was no apology from Gulf or explanation why it had taken a week for my bag to arrive. Customer services were poor. My advice would be not to travel with Gulf. There are plenty of other, better airlines operating in the region with more convenient routes and flight times.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Islamabad via Bahrain
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no