Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 392 reviews
5/10
3 star Skytrax Rating
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1/10

"makes you pay for their mistakes"

(Israel)

Not Verified | Great airline until you have the smallest problem - and then you are left totally alone. Nice service, good planes. But once there is the smallest problem - you are left alone, they will not help you with anything, just add difficulties. Our flight from Bahrain to Manila was delayed 2 times : 2 hours delay that they announced a day before the flight and 2.5 hours more at the airport. Total of 4.5 hours delay. That caused passengers to miss their domestic flight from Manila and I had to buy a new flight. The ground staff of Gulf Air in Bahrain Airport told me to write a complaint to Gulf Air customer service about it and ask for a refund. Until now, 3 weeks later, no reply from them. This is only the start. On the flight back - they canceled the flight from Manama to Tel Aviv due to political instability reasons. They didn't give an alternative destination option, they didn't give an alternative date, they didn't give anything- just an option to refund, without even mentioning the amount. Although they sent a mail for canceling only Manama- Tel Aviv section only, and keeping Manila-Bahrain flight as is, when I came to check in, they took long time to deal with my reservation, told me that my reservation was canceled, and asked me to call their ticketing office to rebook my flight. Yes, they are working in Gulf Air and they are asking me to make a new reservation. Amazing, they said that my reservation was canceled (they didn't send any email about it) and they asked for additional fee to rebook it! So not only they did few mistakes, not only they gave 3 flights instead of 4, they also asked additional money for it. Gulf air makes you pay for their mistakes.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Tel Aviv via Bahrain
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"unexpected bad experiences"

(Sri Lanka)

Trip Verified | My boarding date was 29.09.2023 from Colombo Airport. The airport counter staff who represent Gulf Air behaved with me very rudely and gave me unexpected bad experiences. As the result of the way he handled me, I was the last passenger to entered into the flight. I submitted every document properly and clearly, even though he wasted more than an hour of my precious time. I never recommend you to select this kind of service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColombo to Bahrain
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very poor experience"

(United Kingdom)

Trip Verified | Very poor experience of a long haul flight. Just atrocious. First with the seats. My boarding pass placed me in the aisle of the three seat group. One of the attendants approached me and asked me whether I could help them out and change seats as some people are trying to sit together or whatever. They said the other seat would have more legroom. So I accepted without a problem. I grabbed my bag and walked over to the new seat and had to wait for a bit until I could sit down. More legroom as promised. So far so good. Another person had also taken the deal and was seated next to me. Then another attendant comes over, looks at me and just starts talking about me to the other attendant. 'What is this person doing here? He shouldn't be here. That's not his seat. Get him away from here' while pointing their finger at me. So I get told to vacate the seat (not the other person though who had moved there) and get told to just go back to my seat. As I find my old seat it's been taken by someone and so have all the other seats. I'm left there standing with my bag. I have to ask an attendant where I can sit but they're out of the loop, asking me well what does your boarding pass say? This goes on, and anyway, I'm the last person without the seat, so one seat is indeed remaining, some middle seat. I've been downgraded in the end. Plane is really hot. Not even water gets brought out for two hours into the flight. I luckily had some water with me, else I would have been on the verge of passing out. I was so uncomfortable the entire flight. Water just wasn't being brought out. Attendants weren't even walking around to offer any other drinks. I had to put my call light on to ask for water else I wouldn't get any. This was an issue on every one of the four flights I took with them. Once the trolley did go round as seldom as that was, I had to ask for two cups of drink at a time because I was so dehydrated and it just felt like you're in the wrong for even asking them. Didn't feel welcome or accommodated. A typical long haul flight would mean I get to grab a beer and chill out. With Gulf Air I struggled to even get a cup of water. I hated every moment of being on this plane. I never want to be nice and help out someone for their seats again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHeathrow to Delhi via Bahrain
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"cabin crew efficient and friendly"

(United Kingdom)

Not Verified | Very Impressive, the flights were very comfortable and the aircraft clean and smart. Bahrain a pleasure to transit through. The onboard catering was very good on all flights and the cabin crew efficient and friendly.
AircraftBoeing 789 / A321ceo / A321neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Trivandrum via Bahrain
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Unpleasant experience"

(Bahrain)

Trip Verified | Unpleasant experience, we had purchased front seat tickets and those seats were printed on the ticket as a confirmation, each name with the seat number, once we checked in they gave us back seats ignoring the purchased seats, spent 45min requesting the airport Gulf Air support office to give us the seats purchased by us but the answer was “sorry the seats are taken by others”. How come taken by others if I did pay for them. In the end we lost the seats and my family had to sit in the back seats. Tried to complain later after the flight via call centre, online chat and emails, amazingly no reply.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmman to Bahrain
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Thank you Gulf Air"

(Nepal)

Not Verified | I was stuck in the airport with my visa processing problem. I needed to get to the Dubai on September 5 but unfortunately my visa wasn't processed so I missed the flight. I got my visa process done so I went to the counter of Gulf Air, where I found a gentleman, I didn't get the name, but he told me to wait for 1 hour, after that I went back to him where he gave me a new ticket and the surprising part was that he also gave me a food voucher. Great experience, will never forget this. Thank you Gulf Air.
AircraftBoeing 747
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteDubai to Bahrain
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"vegetarian lunch was a flop"

(Italy)

Trip Verified | Check in staff in Mumbai Airport were very friendly. The crew onboard were also friendly and professional but the vegetarian lunch onboard was a flop. It was mutter (peas) but they were stale and/or old hence inedible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Bahrain
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no inflight entertainment"

(Bahrain)

Trip Verified | I travelled with my three kids. There was no inflight entertainment. No activity packs were given to kids aged under 12. The screens were kept turned off neither were any head sets provided. The crew never showed up even after pressing the call button.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFaisalabad to Bahrain
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"really professional and attentive"

(France)

Not Verified | I have now flown this route twice with Gulf Air. As a business class traveller this is one of the best experiences. The check-in at Jeddah was very efficient and fast, even the economy class line was rapid and with several desks. The shorter leg to Bahrain was extremely well managed, the flight was about half full but the attendants were really professional and attentive. The entertainment good and Wi-Fi also seemed to work well for those using it. The food was fine, a Caesar salad with desert and drinks. On arrival at Bahrain the transit was really easy, well signposted and negotiating the security checks also easy; they have the advanced scanners so you do not have to remove all your electronics from your carry-on baggage, great plus and much quicker. The Falcon lounge at Bahrain is large, well equipped, with a good selection of foods, a bar, internet, showers, some game consoles for children, comfortable and well spaced out seating; a very pleasant experience. The longer flight Bahrain - Paris was equally good, more passengers but the staff were equally attentive, 2 meals (if wanted) were served, in flight drinks of a good standard and, again, a pleasant experience. The unloading at Paris was again good and the only bad point was the Paris CDG fiasco, long queues to get through immigration (fast track was a real bonus!) then about a 40 minute wait for the baggage. I cannot thank Gulf Air enough and will continue to use them for this route.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJeddah to Paris via Bahrain
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"cabin crew service was absolutely terrible"

(Australia)

Trip Verified | The cabin crew service was absolutely terrible on the connection from Bahrain to Thiruvananthapuram. They did not attend to cabin assistance calls. They don’t distribute any headsets and says excuse that it’s not available or they are going to upgrade the entertainment system. I had to wait for them to bring meals so that I can mention my request for headset. They ignored my multiple assistance calls over an hour, not to mention the call requests from many others. They didn’t distribute blankets. They were distributing meals on their own preferences and only offered choice to a rare few of their choice. This was when they had multiple Meal options in flight for vegetarian and non vegetarian passengers. I will avoid this airline at all costs and wouldn’t recommend them to anyone ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Thiruvananthapuram via Bahrain
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no