Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 420 reviews
5/10
3 star Skytrax Rating
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3/10

"not a trace of friendliness"

(United Kingdom)

Trip Verified | I must have flown a different airline to the "glowing" recent posts below! Staff at Heathrow were okay, and the lounge in Terminal 4 is quite nice, but that is where it ends. On the Boeing 787, my business class seat was very worn, loose fittings and in need of replacement. The cabin crew seemed to have little clue what they were doing with slow, clumsy and inattentive service, and not a trace of friendliness or wanting to be there. The meal was okay, somewhat canteen style and not a patch on the fine dining of Qatar Airways I used last time. A shortish transit in Bahrain, and the Golden Falcon lounge is not somewhere you want to dwell. The toilets were dirty and also things falling apart, and it all has an air that it is not maintained at all. I do agree that the main Bahrain terminal is very nice, compact and user friendly - you are better off staying there and not wasting time on a sub-standard lounge. Short flight to Jeddah was okay, a fair meal and quick if unfriendly service.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Jeddah via Bahrain
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“A Faultless Experience”

(Thailand)

Trip Verified | A faultless & professional end to end Experience from Gulf Air. All staff interactions along the way were professional and courteous. Check In at Bangkok was painless. The upgraded Bangkok Miracle lounge was an unexpected surprise! The Bahrain Gulf Air lounge was just fantastic. A quiet, peaceful retreat in a superlative modern airport. We would not hesitate to fly Gulf Air again.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Bahrain
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Seats are very comfortable"

(Thailand)

Trip Verified | Our plane left on time and arrived early. The choice of Food and drink offered onboard is exceptional. Seats are very comfortable, in flight service was amazing. Very happy having flown Gulf Air and enojyed every minute of the experience. We look forward to booking, paying and flying on Gulf Air again in the near future.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Bahrain
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

“it is very worth it for the paid price”

(Germany)

Trip Verified | It is seen, that this airline saving its budget, in comparison with Qatar Airways and Emirates (creamer powders instead of an ordinary milk, no refreshing wipes, apron bus used for boarding in Frankfurt...), but it is very worth it for the paid price, because it was one of the cheapest options available, even in comparison with Turkish Airlines, Azerbaijan Airlines, Pegasus Airlines and Air Serbia, which are the most frequently used on such routes. The airport in Bahrain is the separate story: comfortable and few people!
AircraftA321neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Moscow (DME) via Bahrain
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“they don’t even respond to you”

(United Arab Emirates)

Trip Verified | In less than 24 hours I was notified that the airplane is delayed by 3 hours, and my next airplane from Bahrain to Abu Dhabi is shifted by 15 hours in Bahrain, when I went to Bangkok airport I discovered that the plane is delayed by 10.30 hours and my next one 15 hours, I missed next day's work because of this terrible experience, not recommended at all, their ground staff are very rude, no wonder this airline is sinking nowadays, never ever again. I tried to get a compensation as my job deducted one day from myself and my wife, they don’t even respond to you, so no wonder calling it the worst airline ever.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Abu Dhabi
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"was a worst experience"

(Germany)

Not Verified | First of all the boarding experience was not good. The persons sitting at the counters are not clear of the rules of baggage allowance. As we experience that they treat every person differently for e.g some are allowed to carry two bags in cabins whereas some are asked to pay for carrying a laptop bag in the cabin. When we ask about the same they argue and ask as not to question anything. Thus this was a worst experience and will never ever fly with Gulf air in future and will also not recommend to anyone.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFrankfurt to Mumbai via Bahrain
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"denied boarding twice"

(Russian Federation)

Trip Verified | Horrible experience of traveling with this airline! Flights in both directions were oversold, at check-in I was denied boarding twice, despite having purchased tickets and because of them I did not have time to board the flight and was late for the connecting flight. I wrote a complaint, in response they offered a lousy coupon for a flight with their company, which is not valid in my country. Never fly with this airline, they will definitely deceive you!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Moscow
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"GF refuse to reimburse"

(Germany)

Not Verified | Missed connection in BAH due to 3hr + delay in flight out of MCT. Despite being told to keep receipts for out of pocket expenses for 24 hr enforced stopover and our expenses for a family of 3 being ca €80 only, GF refuse to reimburse and offer time limited air miles only which are of no use or value to us living in Germany. Flight compensation also offered only as air miles. Airline is a fraction of its former self. Onboard comfort is minimal, food quality and service are pushing limits of acceptability.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMuscat to Frankfurt via Bahrain
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"upgraded to business class for free"

(Bahrain)

Trip Verified | I was upgraded to business class for free which shows how serious Gulf Air is with the comfort of their Silver/Gold Falconflyers. The service was outstanding while the food was ok but no complaints. My only drawback is that Gulf Air should consider charging more competitive prices to be able to compete with other regional airlines.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDubai to Bahrain
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"denied us with my 2 children"

(Bahrain)

Trip Verified | First they overbooked the flight and denied us with my 2 children (3 and 5 yrs old) then they transferred us to flyDubai flight for next day and flyDubai did not accept us at their check in counter due to non-payment issue from Gulf Air. I went to reservation office of gulf air at Bahrain Airport they did not even offer a water for us despite us having a terrible experience for a flight that we paid and still not able to depart from the airport to our destination. They reissued another ticket with flyDubai for us and said everything is going to be ok this time. We’re off to airport one more time in a few hours to see what will happen this time.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBahrain to Moscow
Date FlownJuly 2024
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no