Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 351 reviews
5/10
3 star Skytrax Rating
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1/10

"Worst experience so far on an airline"

(United Kingdom)

Trip Verified | Worst experience on an airline, The flights were delayed due to engineering work or late arrival on a previous flight. Cabin was too warm for the journey and my food was mediocre.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Singapore via Bahrain
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still we did not takeoff"

(Saudi Arabia)

Trip Verified | Over three hours delay while keeping the passengers inside the aircraft. The cabin was hot, no attention to the passengers and their complaints. We boarded the aircraft at 9:45 and now it is 1:15 still we did not takeoff.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to London
Date FlownSeptember 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"advanced our flight 8 hours"

(Israel)

Trip Verified | They advanced our flight 8 hours, then when we already arrived in Bahrain, they left us waiting in the terminal in Bahrain without offering us any possibility to sit anywhere or go out into the city.
AircraftA321
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTel Aviv to Delhi via Bahrain
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"impressed by the cabin staff"

(United Kingdom)

Trip Verified | Gulf Air has only recently started flying out of Manchester so this is the first time I have had the chance to travel on this airline. It was a very good choice and was particularly impressed by the cabin staff who were friendly yet still very professional. Food was decent on both legs and I especially enjoyed "afternoon tea" on the Manchester-Bahrain leg. The lounge in Bahrain was superb, even had a golf simulator. Slight disappointment was the entertainment system both in the lack of choice offered and the censorship/editing which was a bit ridiculous on one film I decided to watch. However, at the price I paid compared with other comparable airlines, it was still excellent value.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Manila via Bahrain
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"have been ignored each time"

(Saudi Arabia)

Trip Verified | My flight in July 2021 from Malaga was delayed by 9 hours. The check in desk person gave me an email address to claim my EU compensation. I emailed their customer service to request a claim form and have been ignored each time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMalaga to Dammam via Bahrain
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"denied to provide lounge access"

(United Kingdom)

Trip Verified | Very poor service. I had to leave to Bahrain from London on 9th September. The daily flight was delayed from 2 hours to more than 5 hours after checking the status for more than a month. Airline denied to provide lounge access after we waited a long time in the Airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Bahrain
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Overall its value for money"

(France)

Trip Verified | The ground service was very smooth in Chennai. I was expecting a huge crowd at the check in counter but i finished my check in within 10 mins. They changed my seat number before boarding, and upgraded my ticket to business class. The service was extremely good from Chennai to Bahrain. We had a transit time of 17 hours to Paris. They picked us from the airport and booked a room in a hotel. Provided lunch and breakfast and then dropped to airport. The flight to Paris was late by 50 mins. The service was comparatively not good. The temperature inside the aircraft was so chill they didn't provide extra blankets as well. The in-flight entertainment is limited. Overall its value for money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteChennai to Paris via Bahrain
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"173 EUR for 5 kgs extra"

(France)

Trip Verified | Hyderabad to Paris via Bahrain. I mean, where do I even begin? First of all, there was the issue of "excess baggage" because Gulf Air adds on laptop bag and laptop as cabin luggage. They left me no choice but to pay 173 EUR for 5 kgs extra. The flight was delayed by 1.5 hours and it was so cold in the plane and they didn't even provide us blankets. Many passengers complained but to no avail. No headsets were provided for in-house entertainment. Barely made it my connecting flight to Paris. Even though the service from BAH to CDG was not bad, they lost my bag.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Paris via Bahrain
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I reached 45 minutes before the flight"

(United Kingdom)

Trip Verified | I was late because there was an accident on the motorway. I reached 45 minutes before the flight. I was begging them to let me board the flight. They refused and said can't let me board the next flight as well because the travel agent from whom I purchased the tickets can do it. The travel agent also refused. I asked Gulf Air to charge me some extra money but they didn't help me at all. I called them every day till three months but they had been so rude. One of their colleagues said to me that my ticket was valid till one whole year because of the covid 19 policy and he said that he will do something but never got back to me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Islamabad via Bahrain
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
8/10

"service was great"

(Bahrain)

Trip Verified | The flight was smooth and service was great. I didn’t take the food as I was had enjoyed lounge food prior to boarding. The entertainment system had new movies which I like even though it’s a short flight. I wish boarding was more organized where people boarded based on their rows/zones because it can get chaotic.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Bahrain
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes