Gulf Air

✅ Trip Verified | Was given a front extra leg room seat which was super comfortable. The cabin crew and ground service for Gulf Air keep getting better. The snack was delicious.

Not Verified | Wanted to arrive in Manila early morning. Gulf would get me there 10.20. Had flown this airline once before (pre covid) so was aware of 9 hour transit in Bahrain on return leg. Previously London bound passengers were taken to nice hotel, given room, breakfast and transport back to airport. Not this time. Nne of the 4 flights had newspapers or an inflight magazine. No alcohol on trolleys, (I was in Economy). Seated at the very back (my request), I did hear one or two ahead of me requesting an alcoholic drink, did not hear the stewards reply, but it was in the negative. On return, at Bahrain, no one to meet us to take us to hotel, no information whatever. Finally found Gulf Air help desk (opposite Gate 18), lady there informed me they no longer gave free hotel, but gave me a food voucher which I could use in one of the fast food outlets, I chose KFC. Fortified by my meal I found a nice bar (like a sports bar with football on TV). Later on decided to pay walk in fee for Gulf lounge (70 $ US for 4 hours), but at least I had some decent food and a few vodka and tonics to help me sleep on the final leg to London. My impression, Gulf wants to be a low budget, no frills airline, but has forgotten to reduce its price accordingly. I was frequent flier pre covid and used Emirates, Qatar, Etihad, and other airlines in the past. Will be using these others for future flights.

✅ Trip Verified | My first flight Tbilisi to Bahrain was delayed as result I missed my connection flight from Bahrain to Manila. I had other connection flight from Manila to Bacolod (by AirAsia) and this ticket burned. Company shifted my flight on 24 hours, so I ve decided to buy a new ticket Manila-Bacolod. When I arrived at airport on next day, I can see that my flight Manama - Manila delayed on 3 hours. As result my second ticket Manila - Bacolod burned. All in all, I ve bought 4 tickets Manila Bacolod (for me and my wife) and I ve reached Manila 27 hours later. My vacation was ruined. I spent additional 500$ on lost 2 vacations days. Wifi and TV doesn't work.

✅ Trip Verified | Terrible airline, really bad quality food and above all horrible customer service. When I wanted to change my ticket they quoted me a charge that would be higher than if I just booked a whole new ticket with the same flight, same airline, same seat. Then when I tried to request a refund, they claimed that I would not be able to get a refund as apparently the cancellation charge would exceed the return ticket. Sneaky and pathetic ways of trying to make money which will result in a loss of a potential lifetime customer since I actually am from Bahrain (Gulf Air HQ). I will do my best to avoid ever using them again and the same for all my family and friends.

Not Verified | Great airline until you have the smallest problem - and then you are left totally alone. Nice service, good planes. But once there is the smallest problem - you are left alone, they will not help you with anything, just add difficulties. Our flight from Bahrain to Manila was delayed 2 times : 2 hours delay that they announced a day before the flight and 2.5 hours more at the airport. Total of 4.5 hours delay. That caused passengers to miss their domestic flight from Manila and I had to buy a new flight. The ground staff of Gulf Air in Bahrain Airport told me to write a complaint to Gulf Air customer service about it and ask for a refund. Until now, 3 weeks later, no reply from them. This is only the start. On the flight back - they canceled the flight from Manama to Tel Aviv due to political instability reasons. They didn't give an alternative destination option, they didn't give an alternative date, they didn't give anything- just an option to refund, without even mentioning the amount. Although they sent a mail for canceling only Manama- Tel Aviv section only, and keeping Manila-Bahrain flight as is, when I came to check in, they took long time to deal with my reservation, told me that my reservation was canceled, and asked me to call their ticketing office to rebook my flight. Yes, they are working in Gulf Air and they are asking me to make a new reservation. Amazing, they said that my reservation was canceled (they didn't send any email about it) and they asked for additional fee to rebook it! So not only they did few mistakes, not only they gave 3 flights instead of 4, they also asked additional money for it. Gulf air makes you pay for their mistakes.

✅ Trip Verified | My boarding date was 29.09.2023 from Colombo Airport. The airport counter staff who represent Gulf Air behaved with me very rudely and gave me unexpected bad experiences. As the result of the way he handled me, I was the last passenger to entered into the flight. I submitted every document properly and clearly, even though he wasted more than an hour of my precious time. I never recommend you to select this kind of service.

✅ Trip Verified | Very poor experience of a long haul flight. Just atrocious. First with the seats. My boarding pass placed me in the aisle of the three seat group. One of the attendants approached me and asked me whether I could help them out and change seats as some people are trying to sit together or whatever. They said the other seat would have more legroom. So I accepted without a problem. I grabbed my bag and walked over to the new seat and had to wait for a bit until I could sit down. More legroom as promised. So far so good. Another person had also taken the deal and was seated next to me. Then another attendant comes over, looks at me and just starts talking about me to the other attendant. 'What is this person doing here? He shouldn't be here. That's not his seat. Get him away from here' while pointing their finger at me. So I get told to vacate the seat (not the other person though who had moved there) and get told to just go back to my seat. As I find my old seat it's been taken by someone and so have all the other seats. I'm left there standing with my bag. I have to ask an attendant where I can sit but they're out of the loop, asking me well what does your boarding pass say? This goes on, and anyway, I'm the last person without the seat, so one seat is indeed remaining, some middle seat. I've been downgraded in the end. Plane is really hot. Not even water gets brought out for two hours into the flight. I luckily had some water with me, else I would have been on the verge of passing out. I was so uncomfortable the entire flight. Water just wasn't being brought out. Attendants weren't even walking around to offer any other drinks. I had to put my call light on to ask for water else I wouldn't get any. This was an issue on every one of the four flights I took with them. Once the trolley did go round as seldom as that was, I had to ask for two cups of drink at a time because I was so dehydrated and it just felt like you're in the wrong for even asking them. Didn't feel welcome or accommodated. A typical long haul flight would mean I get to grab a beer and chill out. With Gulf Air I struggled to even get a cup of water. I hated every moment of being on this plane. I never want to be nice and help out someone for their seats again.

Not Verified | Very Impressive, the flights were very comfortable and the aircraft clean and smart. Bahrain a pleasure to transit through. The onboard catering was very good on all flights and the cabin crew efficient and friendly.

✅ Trip Verified | Unpleasant experience, we had purchased front seat tickets and those seats were printed on the ticket as a confirmation, each name with the seat number, once we checked in they gave us back seats ignoring the purchased seats, spent 45min requesting the airport Gulf Air support office to give us the seats purchased by us but the answer was “sorry the seats are taken by others”. How come taken by others if I did pay for them. In the end we lost the seats and my family had to sit in the back seats. Tried to complain later after the flight via call centre, online chat and emails, amazingly no reply.

Not Verified | I was stuck in the airport with my visa processing problem. I needed to get to the Dubai on September 5 but unfortunately my visa wasn't processed so I missed the flight. I got my visa process done so I went to the counter of Gulf Air, where I found a gentleman, I didn't get the name, but he told me to wait for 1 hour, after that I went back to him where he gave me a new ticket and the surprising part was that he also gave me a food voucher. Great experience, will never forget this. Thank you Gulf Air.