Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 358 reviews
5/10
3 star Skytrax Rating
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7/10

"cabin of the 787 was nice and comfortable"

(Pakistan)

Not Verified | Ground staff particularly helpful and eager to assist. The cabin of the 787 was nice and comfortable. However, the picture quality of the IFE needs to be improved. The meal was alright, pretty standard.
AircraftBoeing 787, A320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Karachi via Bahrain
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Exceptional experience"

(United Kingdom)

Trip Verified | Exceptional experience throughout my journey from London to Lahore via Bahrain on 27 Jan, 2023. The services, I have received from Gulf Air were incredible and I was treated so restful. At the check-in, the staff member was so decent, polite, kind, warm welcomed and professional. He served me with highly respectful mannered. On board, I have got great customer/passenger services from your staff members and crew. They all were so talented, nice, kind and had great customer care skills. Thank you Gulf Air and Team to make my journey so special and memorable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Lahore via Bahrain
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"horrible experience not resolved"

(United States)

Trip Verified | In the second leg of my flight from BAH to CDG, as there was no cabin space my 3 cabin bags were collected by staff in the flight and told us that they will keep it in cargo and give us back in CDG airport before we get down from the flight. As they have confirmed that they are not checking the bags in and keeping it in CARGO, they haven't given us any receipt or bag tags. When enquired with flight Attendant in CDG, she insisted that the bags will reach our final destination, i.e. DFW in this instance (even though bag tags are not available). But the bags haven't reached our final destination. Its been more than 6 days since my date of travel (15th Jan, 2023), but my bags haven't reached me. The baggage department is also very unresponsive even though i have given my bags description to them. I feel that the staff who has collected our bags in BAH should have informed the flight attendant that these are the bags to be handed over in CDG. With this horrible experience not resolved, i would rather pay more for a ticket than journey through Gulf Air again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Paris via Bahrain
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"could not check in on website"

(Netherlands)

Trip Verified |  2 tickets and both time I could not check in on website or with the app. Customer service is horrible: chat did not understand question. Ending up too early in airport from Bahrain to Jeddah took from 10.00 - 16.00 since the flight was delayed with 45 mins. I got a seat at rear end of plane as a result of not checking in on eariest possible moment. No problem if something goes wrong one time, but with 2 tickets it is simply unacceptable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBahrain to Jeddah
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"I totally recommend this airline"

(India)

Trip Verified | I would say Gulf air service is excellent. In a return flight I got late for the flight. I almost missed the flight and the boarding gate was already closed but Gulf air service agents were rigorously calling me and found me in the airport. They helped me to wave long ques and convinced other people saying emergency boarding. Regardless of this experience, both meal options veg and non-veg were good. The customer care support was also good. Sometimes the air hostesses appear rude but overall its fine. I totally recommend this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Mumbai via Bahrain
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Bahrain to Cochin was one of the worst"

(United Kingdom)

Not Verified | Worst service ever. I had my kid who is one year old. Even after pressing buzzer airhostess on that day didn’t care to give a glass of water. She just switched off the buzzer and left us. I had a great experience travelling from London to Bahrain, the staff were very considerate. But Bahrain to Cochin was one of the worst.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Cochin via Bahrain
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"o not respond to customer complaints"

(Saudi Arabia)

Not Verified | They do not respond to customer complaints and requests. I went through a number of issues on my flights back from Bangkok, for which I sought compensation from Gulf Air and been ignored. It is impossible to get a response from them and the phone numbers on their website do not work. My initial itinerary was supposed to take 10.5 hours, which was changed to a new itinerary which would've taken over 14. On the day, the first flight was delayed, causing me to miss my connecting flight to Riyadh (also with Gulf Air), meaning i had to spend the night in a hotel and fly the next day. Overall, my final journey took over 21 hours, and I arrived at my final destination more than 26 hours later than i had originally planned, given the initial flight change.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Riyadh via Bahrain
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Such horrible attitude"

(India)

Trip Verified | For the entire flight (GF 270), the front half of the flight was extremely hot. Through the AC vents hot air was blowing. When we told this to the flight attendant, he refused to accept that there was any temperature change. People were fanning themselves with paper and the instruction pamphlet. When I brought this to his notice, he said that "they are all people with high blood pressure". Such horrible attitude while people were feeling suffocated in that heat!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBahrain to Kochi
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I would recommend Gulf Air"

(Singapore)

Trip Verified | Gulf Air operates the narrow body A321 Neo to Rome and Milan. From Milan to Rome, a light snack was being served. More passengers boarded in Rome for the flight to Bahrain. Pre-departure Arabic coffee and date was offered. After take off, it was lunch service. Although the flight was operated by a narrow body aircraft, there were 4 main course selections. I had the veal ossobucco, a Milanese dish which was tasty and tender. Dessert came around on a trolley - there was a choice of cakes, fruits and cheese. The flight attendant who served me on this flight was a nice Korean lady who was attentive and polite. As with middle eastern airlines, the inflight entertainment weighed heavily on Arabic movies and music. The selection of Hollywood movies was limited. Overall, I would recommend Gulf Air for flights between Asia and Europe. Connectivity in Bahrain is good and the Falcon Fold Lounge is well stocked with food.
AircraftA321 Neo
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMilan to Rome via Bahrain
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Avoid this airline if you can"

(France)

Trip Verified | On October 13 I take my flight from Paris to Bahrain then Bahrain Bangkok. The Paris Bahrain flight is going very well. Arrived in Bahrain the flight Bahrain Bangkok is delayed the next day at 8.40 am which is 10 hours late and we face a refusal of care . The manager on the ground tells us all the flights of the other airlines are full and they have no hotel rooms available. After 2 hours distribution of good meals, I take mine. An agent from Bahrain airport company calls out to me saying that it is not right to do this. I eat at kfc with my voucher. I take this opportunity to give my boarding pass with his group and we get accommodation at golden tulip. Once out we wait 50 minutes for the driver to take us to the hotel and a staff from Gulf air staff arrives - the minivan can accommodate 15 people but she tried to park 30 of us in it and it made her laugh. Arrived at the 3 star hotel we were treated like cattle. The only sentence I heard when I arrived at the hotel is wait in line. At the hotel counter my passport and my boarding pass are kept and the person from the hotel tells me here is your room number it's this way and we slept barely 3 hours. The next morning I notice that the buffet for passengers of the gulf air flight is downstairs and that the rest of the hotel has its buffet upstairs. At 7 am we leave the hotel for the airport. We get on the plane I tell all this to the purser who has absolutely nothing to do with it. Avoid this airline if you can.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Bangkok via Bahrain
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no