Gulf Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 417 reviews
5/10
3 star Skytrax Rating
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8/10

“business class seating looked very old”

(Thailand)

Trip Verified | Seat 1C A swift flight mainly with Sleep as it was an overnight flight. Airplane was clean although the business class seating looked very old (well worn arm buttons and seat capsule panelling). The Bahrain Gulf Air lounge was a super treat with Dinner options such as Pizza and Lasagne (all were very good!). I certainly look forward to booking my next Gulf Air flight.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBahrain to Bangkok
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

“a comfortable 6 hours sleep was enjoyed”

(United Kingdom)

Trip Verified | A very shortened Flight due to favourable Tail Winds saw us arrive 30 minutes early into Bangkok - excellent. My goal was just to sleep on this overnight flight. That goal was achieved and a comfortable 6 hours sleep was enjoyed. The actual Seat was looking shabby & old. No Food or Drink were taken so I can not comment on the service. Would fly Gulf Air again if going to the UK.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBahrain to Bangkok
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

“a good swift flight”

(Thailand)

Trip Verified | Seat 1C. Overall a very good flight. Seat was comfortable. In flight entertainment had a good selection of Films to watch. Food was good especially the Beef Tenderloin. Champagne was served upon Request. All in all a good swift flight. I would Fly Gulf Air again in the future on the same route.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon Heathrow to Bahrain
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

“Service was Excellent and Smiling”

(Thailand)

Trip Verified | Overall a very good flight. However they asked me to complete an Onboard customer survey after Lunch was served (the 1st service). Gulf Air however FAILED to deliver the 2nd service which was Afternoon Tea. As I realized the flight was running out of time I proactively asked the attendant what happened to Afternoon Tea was? She replied "There was a catering mix up and only Asian Food was put onboard for 2nd service" She then asked if I would still like "Afternoon Tea" which I replied YES to! So off she went and bought me "Afternoon Tea" She quietly explained that there was not enough Western Food for all of the 26 Business Class people! Apart from this the Service was Excellent and Smiling happy Female service staff all around. Free Wi-Fi worked fine for the majority of the journey as you would expect. Would still book and pay for Gulf Air anytime in the future.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon Heathrow to Bahrain
Date FlownOctober 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"not hesitate to fly Gulf Air again"

(Thailand)

Trip Verified | We would not hesitate to fly Gulf Air again. Staff interactions were truly professional and courteous. The Bahrain lounge was fantastic. A quiet, peaceful retreat in a superlative modern airport. All staff wore such big smiles and were happy to help.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBahrain to London
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"behind the other middle east Airlines"

(United Kingdom)

Trip Verified | Return section of my trip from last week, and sadly no improvement I had hoped for.  The short flight to Bahrain was okay, the longer one to London was poor, and Gulf Air fall way behind the other middle east Airlines. The meal service was so slow and staff again appeared poorly trained and nervous. There is no sign of hospitality in the service.  The same very cramped business class seat in a very worn condition. Again I see another glowing review, and I'm guessing they reviewed a different airline, certainly not Gulf Air. Forget the Falcon lounge at Bahrain and have a coffee in the nice, main terminal area. Overall everything on Gulf Air seems tired and worn out, and the service is lacking. I admit this flight was dirt cheap, but I've learnt my lesson and realise you shouldn't always go for the cheapest option - back to Qatar Airways for me on the next trip.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJeddah to London via Bahrain
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“plane left on time”

(Thailand)

Trip Verified | Our plane left on time and arrived early. The choice of Food and drink onboard is exceptional. Seats are very comfortable, in flight service was amazing. Very happy having flown Gulf Air and enjoyed every minute.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBahrain to London Heathrow
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not a trace of friendliness"

(United Kingdom)

Trip Verified | I must have flown a different airline to the "glowing" recent posts below! Staff at Heathrow were okay, and the lounge in Terminal 4 is quite nice, but that is where it ends. On the Boeing 787, my business class seat was very worn, loose fittings and in need of replacement. The cabin crew seemed to have little clue what they were doing with slow, clumsy and inattentive service, and not a trace of friendliness or wanting to be there. The meal was okay, somewhat canteen style and not a patch on the fine dining of Qatar Airways I used last time. A shortish transit in Bahrain, and the Golden Falcon lounge is not somewhere you want to dwell. The toilets were dirty and also things falling apart, and it all has an air that it is not maintained at all. I do agree that the main Bahrain terminal is very nice, compact and user friendly - you are better off staying there and not wasting time on a sub-standard lounge. Short flight to Jeddah was okay, a fair meal and quick if unfriendly service.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLondon to Jeddah via Bahrain
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

“A Faultless Experience”

(Thailand)

Trip Verified | A faultless & professional end to end Experience from Gulf Air. All staff interactions along the way were professional and courteous. Check In at Bangkok was painless. The upgraded Bangkok Miracle lounge was an unexpected surprise! The Bahrain Gulf Air lounge was just fantastic. A quiet, peaceful retreat in a superlative modern airport. We would not hesitate to fly Gulf Air again.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Bahrain
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Seats are very comfortable"

(Thailand)

Trip Verified | Our plane left on time and arrived early. The choice of Food and drink offered onboard is exceptional. Seats are very comfortable, in flight service was amazing. Very happy having flown Gulf Air and enojyed every minute of the experience. We look forward to booking, paying and flying on Gulf Air again in the near future.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Bahrain
Date FlownSeptember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes