GoAir

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 188 reviews
3/10
No Skytrax Rating
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1/10

"don't recommend"

(Sweden)

Trip Verified | Ranchi to New Delhi. I don't recommend this flight for international travel beyond Delhi. They do not allow any extra (a few kgs) luggage weight if you have international travel. Better to travel with Vistara or Air India. They also don't accept international debit or credit cards which other airlines accept. I had to get extra cash from an atm and pay additional charges.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRanchi to New Delhi
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight is delayed by more than an hour"

(India)

Trip Verified | Flew Bangalore to Patna with GoAir. Worst experience. I bought the ticket 2 days earlier at a high price just to arrive on time. But now I am at Bangalore Airport and the flight is delayed by more than an hour. From now on I will never go for GoAir, worst flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Patna
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"supportive and helpful"

(India)

Trip Verified | I was traveling to Ahmedabad from Hyderabad in morning fight. At luggage counter the guy welcomed me very nicely and he was very supportive and helpful. I was sick but gesture for his welcome made my morning cheerful. Thank you GoAir.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Ahmedabad
Date FlownDecember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"they told that counter is closed"

(India)

Trip Verified | Mumbai to Kochi. I reached airline counter 70 mins prior to my boarding time. I was waiting in queue for more than 20 minutes. Only one chec kin counter was open. They didn't even announce the final call or something. I reached the counter before 50 min of boarding and they told that counter is closed for that particular flight and its rule that 45 min prior the counter gets closed. One airline person was ready to do something by listening to my situation, but his seniors denied. I requested and finally they give me free ticket for next day. Really disappointed!! I agree that tickets are cheap comparatively, but this kind of situations are really unappreciative.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Kochi
Date FlownDecember 2018
Ground Service 12345
Value For Money 12345
no
1/10

"keep the seat belt sign on"

(India)

Trip Verified | Mumbai to Patna. The buttons above the passenger seat to call assistance were kept disabled for most of the time. The airline has use an innovative method to keep the seat belt sign on for most of the time, so that passengers do not use the toilet facility until it’s extreme emergency.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Patna
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"at the airport for 4 hrs"

(India)

Trip Verified | Ranchi to Kempegowda . They keep postponing the flight like its a joke. They called us 2 hrs early as they preponed the flight and then they postponed it for 2 hrs. So we are waiting at the airport for 4 hrs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteRanchi to Kempegowda
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"great disappointment"

(India)

Not Verified | Cochin to Mumbai. I am writing this review with great disappointment. Flight is delayed indefinitely. Ground staff have no clue when the flight is going to take off. I am traveling with kids. Whoever reading this review please don't select GoAir. Their flights are always delayed and worst service by the ground staff.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCochin to Mumbai
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"flights always delayed"

(India)

Trip Verified | I use to travel Delhi to Mumbai once a week but my all experience with GoAir are the worst. Service is not good, ground service is the worst. They opened gates so late and flights are always delayed.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownOctober 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pathetic customer service"

(India)

Trip Verified | Mumbai to Chandigarh. I booked my ticket on a wrong future date, I am trying to get help from the airline. It is past 5 days and I haven't heard from them, no acknowledgement of my concern. when I call customer care, they say that complaints team do not have a contact number, they will get back to you on email, I have been waiting for their revert. They don't even have the courtesy to reply to my email forget solving my query or giving me a resolution. Never seen such pathetic customer service before.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Chandigarh
Date FlownSeptember 2018
Value For Money 12345
no
9/10

"crew were very professional"

(United Arab Emirates)

Trip Verified | New Delhi to Ranchi. Good service. Cabin crew were very professional. Flight was on time and very smooth boarding. I really enjoyed my flight. But the tea was very poor - totally tasteless.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteNew Delhi to Ranchi
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes