GoAir

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 190 reviews
3/10
No Skytrax Rating
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1/10

"requested for an immediate refund"

(India)

Trip Verified | I had a booking for 2 between Bangalore and Ranchi on 1st April 2020. The journey could not be undertaken as the flight was cancelled by GoAir in view of the lockdown imposed by the government. Subsequently, as per the advice of GoAir I had, on 20th May, rescheduled the booking for the same sector for a flight on 2nd June 2020, as per the attached ticket issued by GOAIR. However, on 30th May while attempting to do web check in for this flight (to be done 72 hours before the departure) I was surprised to receive an online message that the flight has been cancelled. As this was an unilateral cancellation by GoAir without any prior intimation and as there are no flights being offered on the same sector, I requested for an immediate refund of the entire amount paid to GoAir, without any further delay. I have repeated my requests several times and even written to the Appellate Authority but yet to receive a reply.
AircraftB74
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKolkata to Bangalore
Date FlownAugust 2019
Value For Money 12345
no
10/10

"The crew was very caring"

(India)

Trip Verified | Ahmadabad to Bangalore, I thought the flight would be cancelled and I would have a bad experience. But it wasn't. I went to airport 4 hours before the departure. The check-in, boarding everything was smooth. I had an infant with me so they gave extra attention to me and made sure my baby was comfortable. The crew was very caring. This was my first flight and my experience was really good. Definitely going to consider Go Air for another trip.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAhmadabad to Bangalore
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"pathetic customer service"

(India)

Trip Verified | Delhi to Guwahati via Aizawl. Pathetic Airlines and pathetic customer service. I booked my travel on 1st June 2020 from Delhi to Guwahati. This Airlines had always kept me in confusion. Somehow, I reached customer care 3 days before my travel date and they assured me that my flight will not cancel that day which eventually got cancelled. However, after that they never messaged or emailed me telling what's the next I can do. I've been trying to reach customer care many days and finally I got connected to one Rep who do not have any idea about what happens next and kept me on hold 4-5 times and at last he disconnected. I emailed to the nodal officer 3 days back and still waiting for reply. This is the first time I booked for GoAir and definitely this is the last time.
AircraftA320neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Guwahati via Aizawl
Date FlownJune 2020
Value For Money 12345
no
1/10

"no alternative travel option"

(India)

Trip Verified | My Go Air flight G8-118 scheduled to fly from Bengaluru to Delhi on 5th June 2020, was cancelled and was intimated to us 24 hours before departure. There was no alternative travel option provided and neither the refund is initiated. This airlines can cancel the scheduled flight anytime and deny the refund. Their customer service does not answer the calls.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBengaluru to Delhi
Date FlownJune 2020
Value For Money 12345
no
1/10

"is this some kind of joke?"

(India)

Trip Verified | We have booked this airline on 24th May for june 5th as due to covid we are stuck in Bengaluru. We receive a sms stating "your flight is cancelled due to unavoidable reasons" so understood same and rescheduled it to 7th june by making additional payment of price differential of ticket. Guess what we again got the same message so we decided to call customer care. After several attempts we were lucky that we finally got connected to them, their representative picked up the call and he had two option either you can keep the PNR and use it to travel via Goair anytime between 1year or reschedule the flight and again pay differential. We asked refund that was a clear "NO". The representative promised us that if you reschedule for 8th June their will be "No Cancellation". What option i had to again reschedule for 8th June. I again received that magical message" your flight is cancelled due to unavoidable reasons ". When we again called customer care after several attempts they gave two most amazing Solutions : Option :1 you can keep the PNR and use it to travel via Goair anytime between 1year, Option : 2 Reschedule the flight and again pay differential. Really is this some kind of joke?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBengaluru to Delhi
Date FlownJune 2020
Value For Money 12345
no
1/10

"no one pickup the call"

(India)

Trip Verified | I called the airport authority as well as the customer support service, it gets connected but no one received the call. I'm trying to contact for the last 4 days and same thing is repeated. This is how the customers of GOAIR is treated. I give a full ring and no one pickup the call and suddenly they get busy. Then why ain't they receiving my call for the last 4 days. Ridiculous service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRanchi to Delhi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the flights are cancelled"

(India)

Not Verified | Goa to Chandigarh. All people are saying the flights are cancelled but we don't receive any massages from airlines the flight was cancelled so what we do we need to go tomorrow or not. We are calling our agent who booked our flights he says that your flight are going but all people says it’s not going. And also trying to context with GoAir helpline number but they dont receive our call.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGoa to Chandigarh
Date FlownApril 2020
Value For Money 12345
no
1/10

"they are not refunding me"

(India)

Not Verified | I booked my ticket on 28th January 2020 for 6th April 2020 I paid Rs 7863, GoAir canceled my flight and rescheduled on 5th April 2020 and the amount was 7478 and my remaining amount was also not refunded. After lockdown this flight was also canceled and when I call GoAir about agin reschedule my booking on 15th April to 1( april in between he is asking me to pay Rs 29000. So I request please return my money and they are not refunding me.
AircraftPnr no Y6PRGC
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownApril 2020
Value For Money 12345
no
10/10

"a delightful experience"

(United Kingdom)

Trip Verified | I was flying from Ahmedabad to Chennai I really had a delightful experience with GoAir one more time during the flight. The Crew were really good to help customers. It was good to know the efforts they were putting to prioritize customer concerns.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAhmedabad to Chennai
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"by far the worst customer service"

(India)

Not Verified | Hyderabad to Kolkata via Aizawl. They cancelled flights before any lock down was done by the Government, that was understandable due to the current situation, but the fact that they do not reply to any email about refunds, or their customer care number which doesn't get through even after multiple calls per day. This is by far the worst customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Kolkata via Aizawl
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no