GoAir

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 176 reviews
3/10
No Skytrax Rating
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1/10

"not thinking of the discomfort"

(Bahrain)

Trip Verified | As I am unable to travel on my main ticket from Bahrain to India due to coronavirus, hence was to cancel or reschedule my onward flight Delhi to Ranchi on GoAir. However the airline has used this time to earn money and not thinking of the discomfort to its passenger and they denied to make any changes without levying fee which was 3000+ difference of fare 738 + miscellaneous that too per person. They said that free rescheduling is for tickets issued from 8 March onward.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Ranchi
Date FlownMarch 2020
Value For Money 12345
no
1/10

"twist is there is no window"

(United Arab Emirates)

Trip Verified | Kolkata to Bagdogra. My flight was at 10:15pm evening and I reached around 7.05 pm to check in. I asked for window seat she smile gave me the seat and I wait for more then 2 hours and when i reached to my seat I see is its a last row corner window but the real twist is there is no window. The seat does not adjust. My last experience goair, seat comfort 1 star, even I don't want to give that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Bagdogra
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"should waive cancellation charges"

(India)

Trip Verified | Bangalore to Jammu via Delhi. I had booked GoAir flight to Jammu via Delhi for my family of 4 Pax, the booking was for 13 March 2020, and i had booked it on 19 Jan 20 under PNR -E735MM. Due to corona virus , we decided to cancel our trip. I called GoAir and they said that cancellation fee waiver is offered for only those bookings that were initiated between 8 March and 30 April, but not for those bookings initiated prior to it. Now tell me why would one book amid a full blown Corona virus threat and intend to cancel it later, If these airlines were genuinely sympathizing with buyers affected by Corona virus threat then they should waive cancellation charges for people travelling between 8 March and 30 April, and not for bookings made between 8 March and 30 April.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Jammu via Delhi
Date FlownMarch 2020
Value For Money 12345
no
7/10

"no support from GoAir"

(India)

Not Verified | My flight was on 3rd March in the morning 6:40 from Delhi to Lucknowbut it was cancelled with out any prior information to me, after requesting them they issued ticket of 4:40 of evening same day but that flight also was delayed by again another 50 minutes and it flew at 5:30 pm. I was coming from Africa and I had a domestic flight I had to spent whole day with my family and two small kids and there was no support from GoAir.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Lucknow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
5/10

"two hour delay with no explanation"

(United Kingdom)

Trip Verified | Delhi to Mumbai. Our departure carried a two hour delay - with no explanation and no information provided. The flight, however, was good but the cabin crew seemed friendly but didn't say very much. Our two hour delay equalled a late arrival (which was a shame) but there was no apology and still no explanation as to the lateness of the departure.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"basics of customer service isn't met"

(India)

Not Verified | Bangalore to Pune. Somehow the basics of customer service isn't met by this airline. Try to web check in - it returns a 404 error. Try downloading itinerary it returns 404 error. Customer care number (option 1113) to book special service, it puts you on hold for over 8 minutes and then it gets disconnected. Why does it have to be a nightmare for a customer to get the basic services? Is there anyone (if) responsible at Go-Air to do these checks? This has been happening for way too long a time now.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangalore to Pune
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"service gives you headache, stress"

(India)

Not Verified | First the Direct Flight from Hyderabad on which i had booked two seats (by paying extra charges) to Patna was cancelled. Then the airline re-booked the flight on an indirect sector (Hyd to Delhi) and increasing the travel time to 6 hours from 2 hours. Then on re-booking they allotted me one seat on sector (Hyd to Delhi) and second on Del to Pat flight. I called then to rectify this and they booked two seats each on each flight. Then i realised that the two seats on Delhi Hyderabad route were allotted on two different rows. I called them and this time i was told that if i wand seat in same row i will be pushed to later rows. With two infants travelling with me, it was to be very difficult if i got seat farther away from entrance. The Goair customer care staff went on making mistake for 4 times before i got get a aisle and middle seat in the same row although much farther way from exit, Each time their call takes 20 minutes to connect, the understanding of their staff is horrible and the phone connectivity is worst. Their service gives you headache, stress and blood pressure rather than even the slightest convenience.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Patna via Delhi
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"cancelled without any reason"

(India)

Trip Verified | I was travelling to Kolkata to Aizwal, first they delayed flight without any reasons and while returning they cancelled it on 1st March without any reason. Customer support in no where, and staff is no so much cooperative. However other flights like air India and Indigo operated from same place. I would suggest avoid fly with this airline, had a bad experience
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Aizwal
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"not allow 2 kg extra baggage"

(India)

Not Verified | Delhi to Pune. The guy at the luggage counter was very rude, he did not allow 2 kg extra baggage and said we will have to pay. I made a mistake this time by choosing Goair as they are not at all customer centric.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Pune
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"flight was good enough"

(India)

Trip Verified | Mumbai to Bengaluru. As we were carrying a lot of extra luggage, we purchased 15kg extra luggage from the website which costed around 5k INR however, during check in we observed that we were still carrying 15kg extra and as we needed to take the trip, we had to pay the excess baggage which came around 6000 INR. The seats were quite decent and had better legroom compared to some low cost carriers. The crew appeared welcoming. Departure was a bit delayed but time was made up for en-route. We ordered some daal rice but couldn't order any tea / coffee as the flight was about to descend but the food was quite nice. The crew did not have the change but as we were de-boarding, one of the crew members remembered the change and returned it back to us. Luggage was swiftly received. The flight was good enough although if one is travelling with extra luggage, care should be taken.
AircraftAirbus A320 Neo
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Bengaluru
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes