GoAir

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 176 reviews
3/10
No Skytrax Rating
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1/10

"is this some kind of joke?"

(India)

Trip Verified | We have booked this airline on 24th May for june 5th as due to covid we are stuck in Bengaluru. We receive a sms stating "your flight is cancelled due to unavoidable reasons" so understood same and rescheduled it to 7th june by making additional payment of price differential of ticket. Guess what we again got the same message so we decided to call customer care. After several attempts we were lucky that we finally got connected to them, their representative picked up the call and he had two option either you can keep the PNR and use it to travel via Goair anytime between 1year or reschedule the flight and again pay differential. We asked refund that was a clear "NO". The representative promised us that if you reschedule for 8th June their will be "No Cancellation". What option i had to again reschedule for 8th June. I again received that magical message" your flight is cancelled due to unavoidable reasons ". When we again called customer care after several attempts they gave two most amazing Solutions : Option :1 you can keep the PNR and use it to travel via Goair anytime between 1year, Option : 2 Reschedule the flight and again pay differential. Really is this some kind of joke?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBengaluru to Delhi
Date FlownJune 2020
Value For Money 12345
no
1/10

"no one pickup the call"

(India)

Trip Verified | I called the airport authority as well as the customer support service, it gets connected but no one received the call. I'm trying to contact for the last 4 days and same thing is repeated. This is how the customers of GOAIR is treated. I give a full ring and no one pickup the call and suddenly they get busy. Then why ain't they receiving my call for the last 4 days. Ridiculous service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRanchi to Delhi
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the flights are cancelled"

(India)

Not Verified | Goa to Chandigarh. All people are saying the flights are cancelled but we don't receive any massages from airlines the flight was cancelled so what we do we need to go tomorrow or not. We are calling our agent who booked our flights he says that your flight are going but all people says it’s not going. And also trying to context with GoAir helpline number but they dont receive our call.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGoa to Chandigarh
Date FlownApril 2020
Value For Money 12345
no
1/10

"they are not refunding me"

(India)

Not Verified | I booked my ticket on 28th January 2020 for 6th April 2020 I paid Rs 7863, GoAir canceled my flight and rescheduled on 5th April 2020 and the amount was 7478 and my remaining amount was also not refunded. After lockdown this flight was also canceled and when I call GoAir about agin reschedule my booking on 15th April to 1( april in between he is asking me to pay Rs 29000. So I request please return my money and they are not refunding me.
AircraftPnr no Y6PRGC
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownApril 2020
Value For Money 12345
no
10/10

"a delightful experience"

(United Kingdom)

Trip Verified | I was flying from Ahmedabad to Chennai I really had a delightful experience with GoAir one more time during the flight. The Crew were really good to help customers. It was good to know the efforts they were putting to prioritize customer concerns.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAhmedabad to Chennai
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"by far the worst customer service"

(India)

Not Verified | Hyderabad to Kolkata via Aizawl. They cancelled flights before any lock down was done by the Government, that was understandable due to the current situation, but the fact that they do not reply to any email about refunds, or their customer care number which doesn't get through even after multiple calls per day. This is by far the worst customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHyderabad to Kolkata via Aizawl
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Such a pathetic customer service"

(India)

Not Verified | I have booked a flight from Delhi to Patna departing on 23 March 2020 at 1.55 am. On 20th March early in the morning I was watching the news of the Delhi Lockdown. How can I reach the airport so thats why I immediately called the number provided. But after the long wait time of 1 hour the call was disconnected. Again by 4.10 am I called up the airline and was connected after 50 mins of being on hold. An agent answered the call. And the moment I started giving her my PNR details she disconnected the call and didn’t even bother to call back. Such a pathetic customer service. I have to call up the airline again and need to wait for another 1-2 hours to get connected. Infact I decided to one thing let's call on customer care number at night. But it's all vain. How can I get my refund?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Patna
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"1-2 hours to get connected"

(India)

Not Verified | I have booked a flight from Pune to Bangalore departing on 22 March 2020 for 2 pax. On 20th early in the morning by 1:30 I received a call stating that my ticket is canceled. I immediately called on the number provided. But after the long wait time of 1 hour the call was disconnected. Again by 8:10 Am I called up the airline and was connect after 56 mins of hold. An agent answered the call. And the moment I started giving her my PNR details she disconnected the call. And didn’t even bother to call back. Such a pathetic customer service. I have to call up the airline again and need to wait for another 1-2 hours to get connected.
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePune to Bangalore
Date FlownMarch 2020
Value For Money 12345
no
1/10

"GoAir didn't even regret"

(India)

Trip Verified | Ranchi to Bangalore. Worst service I have ever experienced. I had scheduled to travel from Ranchi to Bangalore. They have cancelled the flight just few hours before departure when I was traveling to airport. I asked them to arrange any connecting flights as it is really important for me to travel that day, they replied with a smile. When I asked for next available flight they replied after 30 hours. Without any other option I had to cancel the ticket and counter booked a ticket from indigo. GoAir didn't even regret for the caused inconvenience. They just told we nothing to do with this. I frequently travel in AirAsia and indigo but my first experience with Goair created such a bad impression that I would never book GoAir in future under any circumstances.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRanchi to Bangalore
Date FlownMarch 2020
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service!"

(India)

Trip Verified | Worst customer service! Due to the COVID-19 outbreak, I had to cancel my travel plans from Kolkata to Delhi on 17th March, 2020. The customer service rep told me that no cancellation fees would be exempted, and he hung up on me. Ultimately, they charged full penalty for this flight cancellation knowing the fact that it has been declared as a Pandemic situation by WHO. I don’t know what the authorities are waiting for. Most pathetic customer care, and a ridiculous airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Delhi
Date FlownMarch 2020
Value For Money 12345
no