Go First

✅ Trip Verified | This was the first time that someone has charged me to carry my musical instruments. I mean the ticket was 3000 rupees and I checked in 3 instruments, they charged 1500 per instrument. It's not over yet these people have a policy in which they allow only one bag per person, but the weight that is allowed in is 15 kg, so if you are wondering if you can carry 2 bags one of 10kg and one of 5, they'll merely refuse to take it. Now the foremost juncture, our flight was at 14:50, and our motive to visit was met so we decided to go to the airport a bit early, and guess what, the luggage scanning machine was off there was no representative of "Go First", we had to ask the representative of the other companies that where are they, and I was stricken dumb to hear the reply, they said and I quote "Go First people will be here in half-hour, you guys are early". This was it is the last time I'm travelling with this horrible air service. I just want to say one last thing if you budget issue and only this flight is available, travel train.

Not Verified | Pathetic service. I have booked 9pm flight from Nagpur to Pune. They have rescheduled the flight at 10:30 pm. It means I will land in Pune around 12 pm. As an alone woman I don't feel safe to travel further in Pune because I have to go to Talegaon. The airline is not providing me any solution. They should provide a full refund in such cases.

✅ Trip Verified | I booked a flight for myself and my daughter on 03 September 22, due to fly on 03 Jan 23 through Expedia. On 04 Oct 22 they cancelled my flight. I have sent countless emails and received no response. I called the call centre from the UK and was told that the money had been refunded to Expedia. I called Expedia and they said this never happens and called the GF centre and were told I'd have my refund in 2 weeks. Nothing happened. I called expedia again who chases up and was told it would be 8 weeks. I waited 8 weeks and called again. Still no refund. Still no reply to over 10 emails. Nothing. This is the absolute worst customer experience I have ever had in my life. I would not recommend this airline to anyone. I only wish I'd found this page of reviews first. I'm still owed money for two flights. Trust this company at your peril. You have been warned

✅ Trip Verified | Most horrible airline. Rescheduled flight 3 times on the day of departure before finally cancelling it. Had to book an Indigo flight at the last moment for double the price to get back to work. Am really ashamed that the government allows this so called airline to operate in India.

Not Verified | Pathetic service. These people will never provide a direct flight. They will always cancel the direct flight for which you paid for and will give you the option to choose their alternative connecting flight or refunding the money. They did the same with me, my sister and my brother. They informed us just a week before the due to some technical reason the flight got cancelled. Taking a refund was not an option for me because the price of other flights were really high the time they informed us. So I was only left with the option to take the 8 hrs long connecting flight.

✅ Trip Verified | Pathetic service from all fronts. Who ever is the head of customer service seems to ignore customer feedback or doesn't care and the same trickles down and has become the culture at Gofirst. Flight was Delayed. Asked for water to the flight attendant, was told to wait since the cart service was due shortly, it took 5 minutes and the attendant seemed to forget I asked for water. I asked again and was given water along with a rude look. Baggage belt 1 was mentioned but baggage came to belt 2. My bag was damaged and half opened. When I complained to the customer service person there. they asked me to email gofirst customer service. I chose to tweet to their handle, which replied at least 10 times with bot like responses and kept asking for my email and phone number. Overall a pathetic experience, I used their service the first time and will never use it nor recommend anyone to use it. They are the worst airline service provider I have experienced.

✅ Trip Verified | Third class service. They are rescheduling flight timing multiple times. Better option train or bus services or another flights, not Go First. very disappointing. I will never prefer this flight.

✅ Trip Verified | Worst airline ever. They delayed the flight first by 3 hrs and then by 1 more hour. Front desk wasn’t helpful. No compensation is provided. They don’t care for the passengers time.

✅ Trip Verified | Please do not book this flight if you have any important meetings and value your time. Make sure you book any airlines but Go First. Irony in the name of the airline.

✅ Trip Verified | Useless airline. DO NOT fly this airline though their airfares are cheap. It is better to catch a train one day prior instead of flying this airline. In the last 3 months I flew this airline 5 times and in all instances it was delayed by more than 4 hours. No professionalism!!