Go First

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 191 reviews
2/10
No Skytrax Rating
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1/10

"Worst Service ever"

(United Arab Emirates)

Trip Verified | Worst Service ever. They already delayed the journey twice and still we haven't left Mumbai. We were supposed to reach Delhi by 11.30pm and we are leaving Mumbai at 1.23am the next day.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMumbai to Delhi
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"don't know the meaning of hospitality"

(India)

Trip Verified | Worst flight ever. Zero service. Flight was delayed by 5 hours. No notification was received plus when I was asking there staff about the reason for delay in flight no one was answering and were running here and there from 8 in the morning. I was sitting there till 4pm, no lunch was offered to us then your inflight staff who have no manners how to speak to the guest. Staff don't know the meaning of hospitality
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJammu to Delhi
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible service"!

(India)

Trip Verified | Horrible service. The only flight was delayed today. No timely intimation for delay. Staff at Jammu airport especially check in staff is unprofessional. Please don't for this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJammu to Delhi
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"experience was really bad"

(India)

Trip Verified | First of all go first flight was the only flight which was delayed. Secondly as I usually fly this time the experience was really bad, the cabin crew were very rude. I was sitting on the wing so that's fine that I needed to keep my luggage up but the way the female cabin crew asked to keep was very rude. I mean we all have some reputation if we are flying that doesn't mean that cabin crew have the right to shout on us. They are been trained to manage every problem politely but nowadays cabin crew are becoming very rude
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePune to Delhi
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline in India"

(India)

Trip Verified | Worst airline in India. Always late unapologetic staff. Consistent terrible experience. Not sure why they are allowed to operate at all. Will never fly this airline again
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteMumbai to Bangalore
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Ridiculous excuse of an airline"

(India)

Trip Verified | Haven't had such a terrible experience with any other airline and consistently terrible at that. The flights are consistently late, change gates without prior or even any notice. Flights get cancelled and the time of a flight is changed always without any intimation. Always. They literally prepone it and postpone it without telling you and then say it's non refundable. Ridiculous excuse of an airline. Never again. Please don't fly with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAhmedabad to Mumbai
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Such a bad flight"

(India)

Trip Verified | Such a bad flight. I was traveling from Srinagar to Bangalore on 27th of January. The flight got delayed, cabin crew shown no respect at all.
Type Of TravellerBusiness
Seat TypePremium Economy
RouteSrinagar to Bangalore
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Complete mismanagement"

(India)

Trip Verified | Pathetic service. Changed direct flight to Connecting flight without any intimation. Cabin crew and Ground support team had no clue with what was happening. 5 hrs flight was delayed by 2 hours. Complete mismanagement.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKochi to Delhi
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

Go First customer review

(India)

Trip Verified | I booked Bengaluru to Kochi, original Time was 5.10 and the flight got rescheduled for three times and it's got rescheduled to 7.05 in the night. I never experienced such a worst experience in my entire life, and customer care saying if your flight got rescheduled more then 2 hrs then only will be an option to change the flight. They sayi1.55 min is not sufficient for them to say 2 hrs. Don't book through Go First unless you have plenty of time to waste...
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBengaluru to Kochi
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Such a pathetic service"

(India)

Trip Verified | Such a pathetic service. No value for customers time and money. This the third time I am having this bad experience from the airlines. The flight always gets delayed by at least one to one n half hours. Because of the delayed flight I missed my train. So much inconvenience from the go first. Highly dissatisfied. Would never recommend
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePune to Delhi
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no