Go First

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 191 reviews
2/10
No Skytrax Rating
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1/10

"changed their schedule frequently"

(India)

Not Verified | Had a booking for a direct flight and they changed their schedule frequently and even took money for direct flight and converted with lay over of 6 hours. I do not suggest to go with Go First. Slogan needs to change to Go Last and Nottogo.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMumbai to Phuket
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don't value your customers"

(India)

Not Verified | I had journey with this flight on date 13th April and 17th April. Flight of 13th April was delayed 3 times and of 17th april was cancelled by their end. The airline has no value for customers' time. They are not even concerned to make arrangements when there is any delay or cancellation from their end. As they said, customers get a 100% refund, they don't give that. Dear Airline- Why do you guys cut the airline charges for the flight which is canceled by your end? And you are not bothered about passengers' safety, as delaying by your side made me land late at night and I was traveling alone, I had another journey after landing in Nagpur. Since initially the flight timing was at 6 pm which was going to reach Nagpur by 7.30 pm and was very feasible for me but you delayed it so long and so many times is such a bad service you guys give. I will not recommend anyone this flight to go anywhere. Because you don't value your customers, their time their money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Nagpur
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"never value time for its customer"

(India)

Trip Verified | The airline never value time for its customer. This time they have delayed the flight without prior intimation. Reaching to the boarding gate and then you come to know that 2 hour flight is delayed by 3 Hours. No executive present at boarding gate and you have to go back to the enquiry desk and then they tell you that it is delayed by operational reasons.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDelhi to Pune
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"was again late for 3 hours"

(India)

Not Verified | Flight was rescheduled and it was again late for 3 hours. No one to assist us on help desk. Go first do not care about passengers. I would suggest to never opt for go first.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangalore to Delhi
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never fly with this airline"

(India)

Trip Verified | Never fly with this airline. Customer service is pathetic. They rescheduled flight 5 times. Please save yourself from these problems and you will never reach if you are planning to attend any connecting routes or functions. 0 rating
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangalore to Ranchi
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Pathetic service"

(India)

Trip Verified | Pathetic service. Never book a ticket in this airline. They always delay for 4 to 5 hrs at the end moment. Spend more money and take another flight. Spent almost a day from 12.30 to 18.30hrs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDelhi to Guwahati
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Book only if you're ready for reschedule"

(India)

Not Verified | Book a ticket with this airline only if you are ready for reschedule. They will make sure it gets rescheduled and most of the time with any announcement.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Extremely horrible experience"

(India)

Not Verified | Extremely horrible experience, worse than travelling in an auto rickshaw, the airline is totally non dependable and every day they they change the time randomly. The worst part of my holiday was flying With GO First. Will never again repay the mistake of travelling with GO First.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGoa to Mumbai
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It is always delayed"

(India)

Trip Verified |  My suggestion to all fliers is to never travel by Go First. It is always delayed. While traveling in March 2023, it got delayed by 2 hours. Now, today, 16 April 2023, I am again traveling through this pathetic airline, thanks to the travel agent. And here I am waiting again. It is already delayed by an hour. Lets hope it doesn't change to 2 hours late as always. Also, I was so confused about the gate I have to board through, it is not written on the boarding pass. Neither did the employee tell me about it while receiving my boarding pass.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Srinagar
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"last airline one should opt for"

(India)

Not Verified | Flight was 4 hours late. Started at midnight. Staff very curt and unfriendly towards irate passengers due to the delay Go first is the last airline one should opt for. Across all sectors they keep rescheduling the flight .
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBangalore to Mumbai
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no