Go First

✅ Trip Verified | I don’t usually write reviews but I want to spare someone else from a loss similar to what we experienced. Go First cancelled our flights three times with very short notice. We struggled to adjust our plans and reschedule the flights, only for them to be cancelled by Go First again. We had to pay hundreds of dollars in extra hotel fees. In the end we lost more money when we had to book our flights with a different airline. The airline was only willing to refund us 5,000INR when we paid 1,67,944INR for our tickets. Please save yourself from being robbed and stay away from this airline! They should not be in business and I do not expect that they will be for much longer.

Not Verified | Surat to Kolkata. Very poor bad service. There is no knowledge in time. If you want to waste your time then book Go First. Such a very poor, bad, service. Flight quality too low. Very bad experience.

✅ Trip Verified | I booked a ticket with Go First on the 18th of Feb, 2022 for a friend who was travelling the next day. I chose to book on the airline's website instead of a third party. The payment got immediately deducted from my account. But Go Air kept telling us that they haven't received any payment and didn't confirm the PNR. I waited with faith until the next day. In the meanwhile, I was trying to reach them via phone call, I called every phone number of Go First available, none of them responded. I contacted them via Twitter, but they kept giving me hopes that they are looking into the issue. Finally my friend reached the airport and checked at the sales/service counter at Delhi airport. They confirmed that they haven't received any payment and we have to book for the next available flight. Ultimately we booked with another airline, my friend waited for 12 long hours and travelled with another airline. I disputed the payment in my European bank, and since it was Europe, I received my money back after a month. Surprisingly, they deducted the same amount again the very same day, without me trying to do any payment online. Their payment page and internal processes needs a complete revamp.

Not Verified | I booked air tickets from Mumbai to Maldives & my further journey was booked 3 days after from Maldives to Brunei where I work & I had all the required documents including Visa, Travel approvals etc from Brunei & Maldives immigration which I showed to the Mumbai Checkin counter at 8:30am. However the counter crew did not issue me boarding passes stating that I do not have return tickets from Maldives & kept me waiting at the counter along with my kids standing for more than 1 hour. She did not even bothered to give a call to relevant authorities to get the resolution neither entertained my numerous requests. I even tried to get resolution by calling customer care number but even they couldn't resolve it. I have raised official complaint against such uninformative and arrogant Ground staff on their complaint portal. I had to spend my 80$ in order to book return tickets and then cancel it just to get my boarding passes. The Maldives immigration did not even asked me about any return tickets. Its really shame on such airline for unnecessarily troubling their travelers.

✅ Trip Verified | Absolutely pathetic. I had booked a flight in this airline for the first time and I expected service as I have experienced from the other airlines before. I understand it is mandatory to web check-in before taking flight but the way these guys at go first make it requires you to pay extra for seat selection, which also can't be skipped if you are checking in the night before.. at the time I had tried, the only available seats cost upwards of 900 rupees. I found this really extortionate as I had booked my tickets well in advance to make an economical trip and it didn't make sense for me to end up paying more for it after all. When i arrived at the airport, i was about 40 mins before the scheduled flight take off. The lady at the counter refused to check me in because I hadn't web checked in. There were two companions travelling with me who happened to arrive at the airport just a little earlier than me and even they hadn't done web check-in and they were being denied boarding pass but after a long argument they were able to get the boarding passes for themselves and they were made to pay extra for that. But I was left behind even though there clearly was more than sufficient time to let me in as I didn't even need to check in any luggage. I just needed my boarding pass and i even offered to pay extra for it but they just blankly refused and escorted me out the airport on the level where i couldn't even ask a cab to come pick me as it was at the departure drop off at Chandigarh airport. Imagine my frustration here and all this while I was trying to figure out how to rejoin my travel companions. Researched flights on that day the prices were astronomical and absolutely unaffordable! My point at the end, i accept i reached a few minutes late at the airport, but the web-checkin process is designed to extort more money and it's absolutely unfair and no passenger should have to pay extra for the flight. They say first 100 seats are free. Like should this be a lucky draw? It's ridiculous! Never taking this airline ever again I'm appalled.

✅ Trip Verified | Unprofessional and rude ground staff· They changed the schedule rendering the entire journey useless, flight was delayed by almost 2 hours and the reason is wrong scheduling and and wrong planning by airline as they said, because of them many had to replan Their further journey, and even I missed my flight from Delhi to Chandigarh. They are so unprofessional, rude staff. Definitely not recommended.

✅ Trip Verified | Direct flight from Male to Bangalore cancelled and rerouted via Mumbai. This increased our flying time from 2 hours to 9 hours. Incorrectly informed by CSR that we need an RTPCR test, while I had checked on website that it was not needed. Despite my insistence that it was not needed, they said it was. So had to pay $225 to get the RTPCR tests for me and my family. Ultimately it turned out that it was not needed. Pathetic customer service. All they can say is 'sorry for the inconvenience, but we cannot do anything. Please email a complaint'. Even senior GoFirst officials at the airport say the same thing. No assistance to customers at airports. You are essentially left to fend for yourself. They charge for seats in addition to your ticket cost. This is not informed while booking tickets. So be wary of the 'cheap' tickets - there is a hidden cost.

✅ Trip Verified | Most unprofessional and rude ground staff. The flight has been rescheduled N number of times for which we had to completely replan our journey. I wouldn’t travel for free in this airline.

✅ Trip Verified | Go First flight was booked through and through for a return journey and we had to cancel all the legs of the journey. Can't trust any of its flight remote or otherwise to fly on time on schedule hence I am going to opt out of booking on this flight going forth as there are better flights available at nearly the same or comparable prices as offered by Go First. The reschedule or managing the booking via call center is not that easy either but I believe same is the case probably with all airlines. Also we needed to know if we can continue at least on the second leg of the journey and not utilize the first leg on our own cost on same PNR. This query took a lot of digging from their end and finally they allowed it. After allowing it they changed the schedule rendering the entire journey useless.

✅ Trip Verified | The fares for this particular sector were on the cheaper side and therefore as I had to visit Mumbai I had gone ahead with the booking for this flight however I was also not sure of what to expect with the airline as there were many complaints and also reviews stating that safety norms were not followed and also recently there was a deluge of flight cancellations with the airline. Closer to my travel journey my original flight got cancelled due to which they had allotted me an earlier flight which did cause a slight change in plans but not much. The online check in process was smooth however at the airport for the baggage drop the queues were quite long and the process was not as fast as it should have been. Also the boarding started well ahead of time which was a surprise as we had to rush towards the boarding gate as it was on final call. The flight departed on time and also arrived well ahead of time too. The crew were welcoming during the boarding and deplaning which was good however didn't get much chance to have the meals on board. Overall the flight was okay and the legroom was adequate enough for the duration of the flight. Although certain aspects like managing the check in queues could be handled better.