Go First

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 191 reviews
2/10
No Skytrax Rating
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1/10

"Just like a local bus service"

(India)

Trip Verified | This is kind of a local bus service, which is flying. Changing the time of departure as per their needs and convenience. Just like a local bus service, we will not fly until all the seats are occupied. Third class service. Regretting my own decision by choosing Go First for my upcoming trip.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePune to Kolkata
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"counter will be closed 60 minutes before"

(India)

Trip Verified | I got to the check in counter 57 minutes before the flight departure and they could not board me. I agree that they had mentioned that the check in counter will be closed 60 minutes before the flight departure but 3 minutes is not not that big of a deal! I will never travel on this flight again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangalore to Male via Kochi
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

" had to go for another airline at the last moment"

(India)

Trip Verified | My flight was From Kolkata to Pune (2hrs 35mins). Flight got cancelled before 12 hours and the second option given by the company was Kolkata - Delhi- Bangalore (12hrs). I mean seriously? I had to go for another airline at the last moment and had pay 10k more for the same journey.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKolkata to Pune
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Pathetic service and airline"

(India)

Trip Verified | Pathetic service and airline. Firstly they cancel the flights as and when they like and more over their counter staff are so useless and slow that it takes ages just to have your check in luggage weighed and sent. Never again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Bengaluru
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"should be shut down completely

(India)

Trip Verified | The direct flight was changed to one stop flight and no apologies no food for kids, and after that baggage were not even handled property. The baggages were Made to recheck in at Kochi and missed because of belt issues. 3 days and still counting, there is no info on where the bags are. These kind of airlines should be shut down completely.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMale to Delhi via Kochi
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

Go First customer review

(India)

Trip Verified | Worst experience. Never ever experienced such thing with any airline. Two days prior I received a call regarding cancellation and then they gave me 3 options. Change of flight on same day which they denied citing reason that due to operational issues there is no flight from Dehradun to Delhi. Second change of dates which was also denied by saying that no flight is operating +/- 4 days from date of my flight. 3rd obviously cancellation which they insisted very much without considering my problems. They even did not bother to offer me partial cancellation as they first told that flight from Delhi to Surat is operating, but were not ready to provide me partial refund. Then when asked some of my friends, they shared me exact similar experience with this airline. Never ever take flight even if they are offering free of cost. Never trust such a cheater airline. Regulatory authority must take some steps to punish such serial offenders.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDehradun to Surat via Delhi
Date FlownApril 2022
Ground Service 12345
Value For Money 12345
no
1/10

"I wanted compensation from Go First"

(India)

Trip Verified | I had booked a flight in Go First. They canceled the flight a few hours before travel. When I asked for an alternate they started behaving very rudely. I had to buy tickets at a higher price from other lines. I wanted compensation from Go First. I was trying to reach them via phone call, I called every phone number of Go First available, none of them responded. I had to pay extra money for staying in the hotel also.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePatna to Surat via Delhi
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Never, never, never again"

(United Arab Emirates)

Not Verified | Never, never, never again. Worst management with short notice cancellation. They cancelled the flight a few hours before the travel. I asked for an alternate date, which they didn't agree to. Finally after fighting so much, they gave me a next day connecting flight. I ended up with 16 hours of travel instead of 3.45 hrs. I will never take this flight again! Moreover I had to unload my entire baggage during transit and move from one terminal to another!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKochi to Mumbai via Abu Dhabi
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"avoid Go First at any cost"

(India)

Trip Verified | Go first is simply the most unreliable airline, they may cancel your flight even at the last day without any consent. Once cancelled they will give you 2 options either book their another flight, which as per the policy can be between 3-4 days from your flight time (it will be a connecting flight always) or just take the refund (Which will rip you off your money, because now you will be buying new tickets at a very high rates). Their customer support is even worst. They may show you cheaper flights in the beginning but what may come next is unpredictable. Please avoid Go First at any cost.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGoa to Delhi
Date FlownMarch 2022
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline with highest cancellation rate"

(United Arab Emirates)

Trip Verified | Worst airline with highest cancellation rate. They cancel flights two days before scheduled travel which causes us to buy tickets at a higher price from other lines. Will never repeat the same mistake of booking Go First.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSrinagar to Sharjah
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no