Go First

✅ Trip Verified | The airline services are pathetic, they don't pay heed to their customers preferences. Regular rescheduling if flights keep us on hooks. And no customer care services at the very least they can do. Changing flight status cost us extra charges.

✅ Trip Verified | The worst airline in the industry. Rescheduled 2 times on the same day. And then delayed by 20 minutes in the middle of the night without prior information. The staff at the boarding counter were late, no phone calls are answered no email responses. Would never use again.

✅ Trip Verified | Flight canceled and require to book other airline by paying double charge. Never book Go First flight as they canceled their without any reason. It's worst and third class flight.

✅ Trip Verified | Worst airline ever. I booked couple of weeks ago to get a good price. Just few days before the flight, I get a message that my flight is cancelled due to "issues beyond our control". I had to book an alternate flight, which is now more than double in cost. Go First made an automated call to inform me about cancellation, but nothing to refund my money immediately. I went to their website, and there is no option for refund even though it does say that my flight is cancelled. I tried the cancel option and they have the guts to charge a cancellation fee. I tried calling them and there was a 20 min waiting period, so I chose the option of them giving me a call back. They did call back, but there was no conversation (maybe due to some mobile network glitch), but they did not make another attempt to reach me. They cancelled the flight, I lose money, I have to figure out alternate options, and I now also have to find ways to reach them to plead for my refund. How ridiculous! Never ever am I booking GoFirst again.

✅ Trip Verified | Flight cancelled just 5 days before the journey. I received my flight cancel message just 5 days before. Flight change option is not good. Again I need to pay extra on flight change, which is not fair. Airlines are cheating common man on sudden cancellation & asking them to pay extra by flight change option

✅ Trip Verified | I booked my flight 2 weeks in advance and just one week before the departure they have cancelled it for no reason. Now if i have to book another flight it cost me 4 times more. They are just fooling people so we end up paying extra for a different flight who is a sister company of theirs.

Not Verified | Cancels flight at last minute saying operation reasons, the main reason being to cut down the cost if they do not get enough passengers. Booked flight tickets twice for Bangalore to Pune, each time one day before the departure date they notify that your flight is cancelled due to operational reasons. Don't know why others are not getting this many operational reasons as Go First. Not travelling with Go First next time even if I have to book costlier tickets with other airlines. If you cancel the tickets at least have guts to also refund convenience fees to customers, lost 1000 bucks on cancelling without any fault of mine. Needs huge improvement in customer service.

✅ Trip Verified | Go First is budget airline but fare is higher than what they have provided us. For low budget airline I have paid double. Customer service is not available and even we are not be able to check flight status online. Web check in is not available for the same flight. Need to improve overall and keep fair as a budget airline.

Not Verified | Horrible customer service. I book my ticket 1 week in advance they cancelled my flight without any reason and they never advice. I get to know while doing in line checking that my flight was cancel. I call the airline they told me they rebooked my ticket for previous flight and they were going to send all the details by email - that never happens. I call from 8am till 12 and they were not picking calls. Finally I talk with one guy and explain the situation. He asked me to wait in line but after waiting for 30 mins in call again the call disconnected. Even after that I tried several times. They never pick my call again.

Not Verified | Go First is totally unprofessional. I booked a flight with them and even called 2 days prior to confirm if it is scheduled and not changed or cancelled and they confirmed it is on time. But at the last a few hours before the flight, they had cancelled it without giving any reason. After putting me on the next flight, that flight is also being postponed. So they are not reliable at all and try to combine passengers from different flights into one. They don't even provide any accomodation or meal even if the flight has been changed by more than 7 hours.