Go First

✅ Trip Verified | They don't care for customers. Go first cancelled the flight abruptly. They don't even have courtesy msg or email to customer about cancellation. They can put you in any flight of the day or night without checking. Front desk is the worst, they forgot basic courtesy. Very rude. Customers are last for them

✅ Trip Verified | The worst experience I had in a flight journey. The flight departure was 9 pm, it got delayed by 3 hours. No intimation of flight delay. Gofirst is a third class flight. The staff not giving a proper explanation of delay.

✅ Trip Verified | Horrible customer service. They rescheduled the flight and sent me an email for the same. But this email had the incorrect time mentioned in it. When we reached the check in counter they simply told me that the flight had taken off and nothing could be done now. No help/solution provided from their staff even though it was their mistake of mistyping the correct flight time. After a lot of struggle with them, they charged us for a layover flight for us which delayed our travel time by more than 24 hrs. They did not provide any accomodation even though we were 3 females and had to wait overnight for the next flight. Our route was Bengaluru to Bombay and the Layover provided to us was Lucknow. Extremely pathetic attitude displayed by the Bengaluru Go First staff. Never travelling by this airlines ever again.

✅ Trip Verified | I had a very bad experience with Go first. I booked a connection flight from Delhi to Kannur via Mumbai. Two days prior to the flight date i have got a message saying there's a delay in the flight from Delhi to Mumbai. When I checked the rescheduled time Gofirst has provided me a very unrealistic connection flight time in such a way that my first flight will reach Mumbai five minutes after the second flight departure from Mumbai. When I contacted their customer care they didn't even provide any solution. So I asked them if i can cancel the first flight and board second flight from Mumbai. Then they denied it saying flight is overbooked (The flight which I have already booked with full payment). The same flight available online with a higher amount at same time. When I questioned it they said they will consider my partial cancellation but still they haven't get back on the refund status. So I had to book another flight to reach Mumbai and board the second flight. Never going to choose go first again

✅ Trip Verified | Delhi to Dehradun. Pathetic service. No clear communication once the flight was cancelled. No sense of responsibility. At the end moment they have cancelled the flight without giving full refund or alternative flight.

✅ Trip Verified | They reschedule the flights constantly. My flight is unrecognisable from the one I booked. I book flights based on timings and convenience of taking 2 young kids with me. Then Go First reschedule them, 3 times so far, to flights that will be utterly miserable, dragging 2 kids through various busy airports, getting bags, changing terminals, waiting for 5 hours, all in the middle of the night instead. And cancel any alternatives which might make the journey any more bearable. Seriously poor airline. Never again.

✅ Trip Verified | Very pathetic service. This airline don't have any respect towards the customers important time. They don't care whatever work they have. Or they will be able to travel after arrival or not. It feels like standing at a local bus stop for bus. The the nonsense crew doesn't have any idea of anything if you do enquiry. It's not first time I'm facing this. One or twice we can understand. But every time and with all my know people who frequently fly. They all try to avoid this nonsense flight. It always spoils all the planned work.

✅ Trip Verified | Gofirst a low cost carrier, all A320 fleet with 31 row seating configuration. My flight was early morning Delhi to Ahmedabad, boarding experience ok, flight departed on time and same for arrival. Cabin was clean and fresh and so was toilet. No inflight entertainment. Okay experience for a short flight.

✅ Trip Verified | Very pathetic service. Scheduled time of flight was 6:00 am. It was departed at 8:30am. Bad example of team work. Cabin crew did not know the reason what Ground staff was doing. Specifically, ground staff appeared to be confused all the time. No tea or coffee offered to passengers at all. Bad food service. I was travelling with my family. My family warned me not to book this airline in future. Time is money for all but not for this airline.

Not Verified |  Always reshedule/delays the flights. Online check-in doesn't allow to select seats. Changed seats in flight as well, due to various reasons given by staff. Worst flying experience. Not recommended.