Garuda Indonesia

I flew Garuda Indonesia GA88 from Jakarta to Amsterdam. It was an 14-hour nonstop flight and the experience was overall beyond expectation. Plane departed on time at 11 pm local time, and arrived in Amsterdam at 8 am, which is 30 minutes ahead on schedule. Cabin crew was attentive, they offered drinks and snack many times. Food was good yet the portion wasn't quite big.

We arrived at Gatwick and as we walked up to Garuda Indonesia First class check in area we were approached by a lady holding a tablet with our names on it. This lady proceeded to take over the whole process and soon we were checked in, and escorted through the Premium security to the No.1 Lounge where a sofa had been reserved for us. She said she would return to take us on board. The lounge was busy and noisy. I ordered some food from the bar and was told it would take 20 minutes, which after 40 minutes still hadn't arrived and yet after I went to inquire, it miraculously appeared. At about 40 minutes before departure our hostess re-appeared and escorted us to the gate. We were handed over to the cabin crew, welcomed and shown our seats. The seats were suites and very comfortable. Pre-departure champagne, warm nuts and a warm towel were the prelude to excellent in flight service, which culminated in a very tasty seared tuna and salad light meal accompanied by a very acceptable French white and another champagne. Descent came too quickly and before long we were disembarking, after a very enjoyable short hop. An excellent Garuda Indonesia experience.

Haven't flown Garuda Indonesia for quite a few years and I was pleasantly surprised. They have lifted their game quite a lot. Perth-Bali leg is only 3.5 hrs long and was a morning flight. Attentive staff and easy flight in comfort. Bali-Seoul was an overnight flight of 7.5 hrs. Nice comfortable lie flat bed and room for me at 187cms. Slept well. Staff were excellent. Not my usual airline, but will happily fly them again, if needed. They do offer very competitive pricing on business class, so no reason not to fly them again.

I only had a short flight from Denpasar to Singapore with Garuda Indonesia but had no issues with them. The staff were polite and friendly, check in was quick and easy, the food was good and the seats were relatively comfy for a short flight. There wasn't much in the way of entertainment (films and TV shows are not available for flights under 3 hours) but they had an interactive map to keep you out of mischief and on a shorter flight you'd not necessarily expect movies. I'd fly with them again, no complaints.

Tried Garuda Indonesia as an alternative to the regular airlines on this route from Gatwick to Amsterdam. Would not let me check in on line for some reason, but gave me a receipt which I had to queue at the desk to exchange for boarding pass. Defeats the object of on line check in. Flight was fine, a snack and water served. Did not try IFE as only a 45 minute flight. Price was very good, and Garuda Indonesia will be a rival to established carriers on this route. The aircraft continues on to Indonesia.

Garuda Indonesia Boeing 777-300ER has great business class seats with a 1-2-1 layout and direct aisle access. Priority check in and priority immigration in Jakarta. When I boarded I was offered welcome drinks before takeoff. The plane was clean, and I had booked a good seat. The meal options were very good. Both flight and ground crew were very professional and very warm. There was cabin WiFi with a good speed. I was charged US$21.95 for that which lasted the entire flight. Garuda Indonesia have improved the IFE, but music is definitely far behind. I'd like it more if there were ground staff at AMS to direct to the transit lounge for Business Class passengers.

Top notch service by Garuda Indonesia cabin crew on flight from Jakarta to Surabaya. A really good meal and IFE system with good variety of movies with English subtitles. Definitely fly Garuda Indonesia again!

Denpasar to Jakarta with Garuda Indonesia. Tried to check-in online the night before, but since we have an infant with us, I can't do it online. Called the Customer Service to try to reserved seats for us, they told me that for passengers with infant can't check in online, because they've allocated seats automatically by system, so I thought this is great. And today when we try to check-in at the airport, they put us on the back of the plane. I requested a better seats because the Customer Service told me that infant seats are reserved automatically, but in the end there's no such thing. Can't believe they lie to us. Another dissapoinment when it's time to board the plane, usually a 5 star airline will prioritize passengers with infant, but not this time. When I complain, they said that they can't see us, even though I was sitting not far from them. With such lousy service, they are clearly overpriced.

After boarding one of Garuda Indonesia's fully kitted Boeings 737, I settled into a comfy emergency exit seat. The safety instruction video plays on the personal screen, and soon we were airborne. Then, as usual, after a few minutes the seat belt light switches off. This is when hilarity ensues: The flight attendants run with their carts through the aisle, tossing delicious and nicely packed snack packages left and right, skillfully in the laps of the surprised passengers. Halfway eating the first (of two) snacks, the captain's voice on the PA system: "we are starting our descent". Passengers find this quite funny, as the crew come running again with their carts, collecting the trash from whoever is fast enough to throw it in the cart. "cabin crew, get ready for landing". And we did. "Ladies and gentlemen, welcome to Lombok". The whole thing took about as long as it took you to read this. What an awesome cabin crew, these people get things done.

DJB-CGK flight was delayed from 8.05 to 9.10 due to haze and later got delayed by 2 hours further without sufficient announcement given to passengers. This very short flight was alright, cabin was clean, cabin crew helpful, the snack was decent. The only thing is that we had to wait and go by bus to reach the terminal, which is a drawback considering it was scorching hot outside.