Garuda Indonesia

Service beyond the call of duty. I put my laptop bag into the overhead bin. While taxiing and on lift off a handful of coins fell out of my bag and rolled around the locker making quite a racket. I figured I would retrieve the coins when the plane landed. However the flight attendant came around after the seat belt sign was turned off, stood on the seat frame and picked up all the coins by moving the bags and blankets around - she then handed the coins to me with a smile, and went about her regular duties. I just wished I got the lady's name so that I could write a letter of commendation. Where where else would you get that? The Garuda Indonesia crew are excellent.

Working in Indonesia on a regular basis I choose to fly with Garuda Indonesia from Denpasar via Jakarta to London Gatwick, even though Gatwick is quite inconvenient for me living in Cardiff. I've asked Garuda Indonesia several times if I can join GA089 in Amsterdam from Cardiff on KLM CityHopper services to no avail. Nevertheless, the flight on the Boeing 777-300ER is always comfortable with fantastic service and good food. Seating configuration is 1-2-1 which definitely outshines KLM and Emirates on similar aircraft. Thanks to Garuda Indonesia for offering such a great service - an improvement would be to make this non-stop and direct from LGW to CGK.

Jakarta to Jeddah return. I often flew with Garuda Indonesia, but this was my first long haul flight with them. The flight was very comfortable with the large legroom compared to my international flights in 2012 and 2013. The food was very delicious and I never felt hungry during the flight. The flight attendants was very nice and polite. In the economy class, we still got the amenity kit. So, not only from the seat, but the amenity kit could help us sleep well. One thing that needs to be improved was the IFE. They need to add more movies and make the response so fast. I didn't try the Wi-fi in this flight. I would like fly again with GA.

The most hospitable and comfort with Garuda Indonesia. The cabin crew are very welcoming and make you feel at home. This was now my 4th flight on this route and will continue to book with Garuda based on price and hospitality, comfort and even the entertainment on such a short route. Never have had a bad word to say. Next flight is coming up in December in business class on the same route. I have done this before and very much look forward to it again.

I flew with Garuda Indonesia from Jakarta to Pekanburu. Since I was check in online, I only spent less than 3 minutes from queue until I got my boarding pass. A warm welcome by all flight attendants, and a very clean cabin. The plane is really new and seat is really comfortable. The entertainment system (touch screen) is really good. My last flew with GA was 4 months ago, and entertaniment was very slow reponse, but now is really good, just by soft touch. A whole flight from Jakarta to Pekanbaru was great and very smooth landing.

For such a short flight, Garuda Indonesia completely surpassed all my expectations. The economy seat was one of the most spacious and comfortable that I have encountered in my travels and the staff were outstanding with the service they provided. I will be looking to use this airline again on long haul routes in the future as they have won me over.

Flew Garuda Indonesia from Jakarta to Banjarmasin and the online check-in was rather questionable as I already had boarding pass on hands but they still required printed boarding pass from the counter. There was the delay of 1h30m from 05.45 AM as they must wait the clearance from Banjarmasin airport due to thick haze, hence it was acceptable reason as they prioritize the safety. However they did not announce it with microphone thus making passengers confused when boarding time came. The service for the flight was good, there was only 1 meal option and selection of beverages. Entertainment system and headset are provided for this short flight. Cabin crew did the job well but I did not find them smiley enough. The language proficiency in English must be improved as I hardly understood the announcements during the flight.

Currently on my fifth round trip with Garuda Indonesia and I wouldn't keep coming back if they weren't good. In fact, I find them to offer an overall excellent service in their Business Class where the seating configuration is 1x2x1 and I always request a window seat which is always allocated. The No.1 Lounge in Gatwick fails to meet my expectations sadly and the Garuda Lounge in Jakarta leaves a lot to be desired in the way of drinks on offer. Late at night when the homeward GA088 departs, food offerings in the lounge can be fairly basic. All of my flights however have been excellent with y friendly and professional crew members. I wish I could join this flight in Amsterdam using the KLM (SkyTeam) CityHopper service but for some strange reason the alliance isn't making my travel easier! I'm looking forward to my homeward flights in three weeks time and will soon be booking the same flights for my January trip here to Jakarta. I'd like to be offered free WiFi as a regular traveller but this is only for First Class passengers sadly. I've regularly flown here with KLM and Emirates but Garuda Indonesia are far better in my opinion.

Denpasar to Jakarta. Garuda Indonesia outperforms most other airlines from check in to arrival. When we arrived at the airport, several check in counters were opened and even economy passengers did not have to wait for long. Since we had checked in online in advance, we went to the baggage drop off counter, where the staff welcomed us with a friendly smile. Luggage drop off was quick and we were heading to our gate. Boarding was quick and smooth. Cabin staff warmly welcomed us onboard, seats were very comfortable and legroom was superb. Interestingly, Garuda offers a full service product on its domestic flights. Including their IFE, which has a wide selection of movies and games. Unfortunately the system itself is relatively old, meaning the responsiveness of the touch screen and the handheld devise is not up to date and the screen slightly milky. Before departure, the flight attendants offer some candy which is a very nice touch. Shortly after departure lunch service, consisting of a main course (chicken or fish) and a Garuda branded pudding for dessert - plus drinks and coffee. It did not take a long time until we had received our luggage and the Garuda experience had found its end.

I flew Garuda GA Indonesia from Amsterdam to Jakarta on October 12th in First Class and was sitting in Seat 1A. The service from all the way from boarding until getting my luggage in Jakarta was exceptional and the crew onboard were most helpful and smiling. Garuda have an excellent onboard service and the same applies on the ground. I would highly recommend Garuda First Class. Onboard they have 8 seats in First Class and quality of seating, food etc is excellent.