Garuda Indonesia

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 939 reviews
8/10
5 star Skytrax Rating
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10/10

Garuda Indonesia customer review

(Australia)

Usually fly AirAsia on internal Indonesian flights as they are good value however recently it is cheaper to fly with a better airline. Garuda was much cheaper to fly from Bali to Jakarta than a budget airline plus the service is much better. A meal free baggage and great staff. Would fly Garuda again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

JKT-JED with B747-400. Good check-in. Flight attendants excellent friendly and full of smile. New crew uniforms look very pretty. Food as good as any I've had. Interior was very clean. Overall I highly recommend Garuda and will fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(United States)

CGK-SIN. Good clean aircraft with new livery and interior. First time flying GA after at least 9 years. Everything is improving: friendly FA cool-looking interior good food (portion is bit too small) welcome drink AVOD IFE clean toilets. Will fly GA again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(China)

CGK-SHA-CGK. Friendly and helpful flight attendants meals are ok comfortable seat in Business class. Value for money got promo fare and seat easily good communication with sales.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

Flew Garuda a week ago in economy class domestic sector Jakarta to Surabaya. It was on time aircraft was clean and felt and looked somewhat new it was 737-800. IFE was available on AVOD food and drinks were good. Flight attendants were friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

SYD-DPS-SYD Airbus A330-200. Very good flight. Clean and new plane. Great service with all the bells and whistles (like they used to be). Everyone has their own IFE with a great selection of movies. Plenty of drinks available juices etc. Food was ok. Punctuality was great with both outbound and inbound leaving and arriving on time. Only issue is with the departure time of the return flight. 2am ex-Denpassar with 2 small kids is a bit difficult! Considering the alternative low cost carrier flying this route Garuda should have it all sewn up as they are a full service airline!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-MES-CGK. The cabin crew were friendly and kindly asking what we needed to be more comfortable. The outbound meals were ok but the inbound to CGK wasn't very good but for overall service it was nice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Australia)

SYD-DPS. Return flight was very comfortable on brand new A330-200 very good movies selection and good food. Immigration onboard was very convenient and we managed to get through and collect our luggage in less than 15 minutes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Garuda Indonesia customer review

(Indonesia)

CGK-NRT-CGK with A332 aircraft. Clean cabin throughout the flight good meals plenty choices of drinks and the flawless service from the cabin crew. Definitely will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Garuda Indonesia customer review

(Australia)

Business class to Bali from Sydney. Excellent flight from check-in to arrival. Qantas lounge used prior to departure. Travel on 330-200 aircraft which had lie flat seats. Good leg room. Meals ok although small meals felt full after the lunch service - ice cream prior to arrival. Ok selection of movies on this flight. Inflight immigration service made the arrival process into Bali a smoother process. Was able to purchase $25 Visa at Sydney check in counter all I had to do was pick up my bag which arrived after the surfboards and other large items of luggage. Will fly them again soon to Amsterdam as fares are good price in all classes and service outstanding.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes