Garuda Indonesia

✅ Trip Verified | Flew GA402 Jakarta to Denpasar, Bali. The flight was early morning; however, the airport was quite business. At the check in desk, I was assisted by Herbart from Garuda PSA Team who also assisted me though security and into the lounge. When it came time for boarding Herbart was also on hand to assist. The onboard service was excellent and there was a good breakfast selection. I chose the omelet which came with side dishes and condiments. Overall, the meal and drink service was very good. We arrived in Denpasar on schedule, and I was met at the plane door by Davi from the Garuda PSA Team who assisted me with baggage collection and escorted me to my hotel car. Thank you Davi. Another great flight on Garuda Indonesia.

✅ Trip Verified | Flew GA875 Tokyo Haneda to Jakarta. The check in process was quite chaotic as there was only a single desk open for all business class which meant long queues building up. Eventually when I finished the check in process, I was given a voucher to access the TIAT Lounge, however upon entering the lounge I was informed that I would have to wait outside as the lounge was full. Therefore, I decided to use my AMEX Card which allows me access to the SKY lounge. When it came time to board, both Business and Economy class passengers were boarded at the same time, however this did not lead to any delays in boarding. When entering the aircraft, the cabin crew gave a warm welcome. The flight itself was uneventful, however the meals offered were very well prepared and with sufficient portions that I just went with a salad and main course both of which were tasty and well presented. We arrived in Jakarta on schedule and when the aircraft door was opened, I was met by Vianda from the Garuda PSA Team who escorted me through immigration, baggage collect, customs and assisted me in getting a taxi. Thank you very much Vianda. My conclusion is that the onboard flight and ground services in Jakarta were outstanding, however these we let down by the long check in times and lack of lounge access in Tokyo Haneda airport. I note that Garuda uses a local company at Haneda to help with the check in process, however that should not be an excuse.

Not Verified | Poor communication with passengers regarding issues, digital check in infrastructure broke down resulting in long check in lines lasting hours without sufficient communication with passengers waiting in line. In-flight accommodation and entertainments are sufficient but does not stand out in any way. A mediocre airline at best. Definitely lower than standard for a national airline for such a big country.

✅ Trip Verified |  Flew GA874 Jakarta to Tokyo Haneda overnight flight. Check in was quite fast and I was then escorted through security, immigration and into the Garuda lounge. This was a great fast-track service. The Garuda lounge was quite comfortable, and there was a very good selection of food, snacks, and drinks available, and the lounge staff were very attentive. When it came time to board, I was assisted by Ryan from the Garuda PSA team who help provide a buggy to take me to the remote area of the airport from where to board the aircraft. At the gate I was allowed to board right away. The Garuda cabin crew gave me a very warm welcome and guided me to my seat. As it was an overnight flight, I tried to get some sleep, however when awoke and went to the toilet, I was met by the cabin crew and Chef Erwin who presented me with a birthday cake. It was a very pleasantly surprised and I really appreciate the effort of the crew to recognize that it was my birthday and to prepare the cake, therefore I would like to thank the business class cabin crew made up of Budi Handoko, Ellyza, Ayu, Zulfa and Chef Erwin who really made my day by proving this small, but significant gesture. I have been flying for over 45 years and many times on my birthday, however this is the first time that this has happened. When it came for breakfast, I was treated with a very good selection of food, and I chose the omelet that was garnished with a good selection of side dishes. Upon arrival in Haneda I was met at the plane door by and escorted through immigration, customs and out to the taxi. I very much appreciate all the help, assistance and especially the birthday cake onboard. Thank you very much Garuda-Indonesia.

✅ Trip Verified |   Flew on GA-89 Amsterdam to Jakarta December 30th. I was picked up at my hotel by a car provided by Garuda-Indonesia and driven to the VIP Center at Schiphol airport. In the VIP Center they take care of all check in and immigration procedures without me having to leave the VIP Lounge. This is an outstanding service provided by Garuda-Indonesia. The aircraft was parked in a remote area; however, I was driven to the aircraft by the VIP Center car and was allowed to board immediately. I was welcomed at the aircraft door by the cabin crew with the warm welcoming Garuda-Indonesia smile. After takeoff there was large selection of food on offer from starters, main course, deserts, and cheese board. I opted for the main course only and chose salmon. The salmon was well presented and tasted savory. I then chose to rest, and the cabin crew made up the bed. I had a good rest, and when I woke up the cabin crew were on hand to serve snacks and hot and cold drinks. With less than three hours to landing the onboard chef offered a cooked breakfast. I chose an omelet which was garnished with sausage, tomatoes etc. Anoth great meal. The service from boarding in Amsterdam to landing in Jakarta was exceptional from the team made up of Ely Siswanto, Maria Dewi, Desti and Chef Erwin. The cabin crew was excellent and provided an outstanding service. What I really love about Garuda-Indonesia is their consistency in the service they provide both on the ground and in the air, they are true professionals and the SKYTRAX 2023 best cabin crew definitely holds true. We arrived in Jakarta 23 minutes ahead of schedule and I was met at the aircraft door by Vianda from the First-Class Ground staff who helped guide me through immigration, baggage collection, customs and out to a car provided by Garuda-Indonesia to take me to my home. Thank you to all on those that served on this GA89 flight both on the ground and in the air, for another excellent flight on Garuda-Indonesia.

✅ Trip Verified | Flew on GA-88 Jakarta to Amsterdam. I was picked up at my home by a car provided by Garuda-Indonesia. I was then met at the curb side at the airport and was assisted to the check in area, through immigration and into the First-Class lounge. During this process I was assisted from curb side through to boarding the aircraft by Ms. Vianda. Thank you Vianda your help, assistance and professionalism was much appreciated. The onboard service was outstanding from the team made up of Percy Siegers, Vivik, Annisaa and Chef Fredi Saputra. The cabin crews’ eye for detail was exceptional and they were on hand throughout the flight and provided an outstanding service with their personal touch. We arrived in Amsterdam a little behind schedule due to strong headwinds, however I had more than sufficient time to catch my connecting flight. In Amsterdam airport Garuda-Indonesia using the VIP Center who picks you up from the aircraft and takes to the VIP lounge and then to my connecting flight. This is another great service provided by Garuda-Indonesia Thank you, Garuda-Indonesia, for another outstanding flight.

✅ Trip Verified | Flew on GA-683 Sorong – Jakarta, although the flight was full the check in process was quite quick and the staff were very friendly. There is a small lounge in Sorong that Garuda Indonesia uses. The lounge has a limited selection of food and snacks, however sufficient for short stay. When it came time for boarding, there was a long queue, however the boarding process was managed well. I had pre-order a diabetic meal and after takeoff the cabin crew came and asked when I wanted to eat. The diabetic meal served was quite savory and it was served with hot and cold drinks. The cabin crew of Tarmizal Indra and Tiara Veroosta where very helpful and were on hand throughout the flight. Thank you both for a great service. When I landed in Jakarta, I was meet at the plane door by Hardi from Garuda Premium Services and he helped and assisted me obtaining my luggage. Thank you Hardi. Overall, an excellent service.

✅ Trip Verified | Flew on GA-683 Sorong – Jakarta, although the flight was full the check in process was quite quick and the staff were very friendly. There is a small lounge in Sorong that Garuda Indonesia uses. The lounge has a limited selection of food and snacks, however sufficient for short stay. When it came time for boarding, there was a long queue, however the boarding process was managed well. I had pre-order a diabetic meal and after takeoff the cabin crew came and asked when I wanted to eat. The diabetic meal served was quite savory and it was served with hot and cold drinks. The cabin crew of Tarmizal Indra and Tiara Veroosta where very helpful and were on hand throughout the flight. Thank you both for a great service. When I landed in Jakarta, I was meet at the plane door by Hardi from Garuda Premium Services and he helped and assisted me obtaining my luggage. Thank you Hardi. Overall, an excellent service.

✅ Trip Verified | Excellent service, always pleasant to fly with Garuda Indonesia. I strongly recommend this service. Very polite crew and friendly. Garuda is one of the best companies.

✅ Trip Verified | Flew on GA-682 Jakarta to Sorong. I was able to check-in at the SKY Priority area and the check in staff were most helpful and I was then escorted to the Garuda lounge, were there was a good selection of food, snacks, and soft drinks. The lounge was very quiet as it was late at night, however there were sufficient staff around to assist. When it came time for boarding, I was escorted to the plane and was able to board right away.. The flight was full, however there was a meal service with two choices, and this was served with hot and cold drinks. Additionally, prior to landed they was another snack provided with a choice of hot and cold drinks. The overall quality of food was more than satisfactory. We arrived in Sorong on time and baggage was delivered within 15 minutes of landing and I more than sufficient time to catch my connecting flight. Overall service was very good, and I appreciate the help and assistance of both cabin crew Eri Andiyana and Efweny Septahaty