Frontier Airlines

✅ Trip Verified | I left Colorado on the 29th of Oct with a bag and my service animal. I had to check into my flight almost 4hrs before take off due to me having a service animal. I arrived in san Francisco the same day at approx 11pm California time, I attempted to retrieve my bag only for the agent in frontier baggage claim to admit to me that they left my bag in Colorado. She filed a claim for me and stated that someone will contact me about my bag. The next day my flight for Hawaii took off and I still didn't have my bag. I landed in Hawaii to a voice-mail stating that my bag had arrived in San Francisco. I stated that I'm currently in Honolulu Hawaii. The agent then caught an attitude and stated that I need to come back to san Francisco to get it. I stated that it's not possible because I had just moved to Hawaii. So I provided my address here in Hawaii. She states that my bag is being sent to Atlanta to their central baggage claim. A few days pass and a guy for frontiers central baggage claim calls and states that he has my bag but it's ripped open and he will be sending it via fedex - that was on the 4th November ... it is now the 15th and I've received multiple delays, attitudes from all frontier agents and even ignored completely when it comes to receiving my package or filing a claim against them. If it's possible do not fly Frontier.

✅ Trip Verified | I had booked a daytime trip from PDX to BWI (8am-7pm) a couple of months in advance. A week after booking, I got an email notifying me of an itinerary change, and my daytime flight had turned into a redeye arriving the next day (7pm-6am). I was given the option to choose this new flight itinerary at no extra cost or cancel for a full refund. I chose to cancel. I received an email saying my refund was being processed, and then 20 minutes later received an email confirming my booking (for the redeye). I tried calling, but the number on their website would not connect. I spent two hours on chat, and found that my reservation was indeed still standing. Finally got it actually cancelled. It felt super scammy and like they were hoping I'd just give up and accept the new flight with the terrible hours that didn't even arrive on the day I needed to arrive. I'll never book with them again. I'd rather pay extra to fly with one of the other airlines I've never had trouble with before.

✅ Trip Verified | Purchased a ticket to leave 2:06 arrive same day. Frontier emailed me saying flight schedule changed to leave 11:38pm arriving next day and gave me options to change flight to new time sent or refund. I chose refund, got a email confirming refund then 30mins later got an email confirming new flight to leave at 11:38. No one picks up the phone. No one Responds to emails. Pointless, never again!

✅ Trip Verified | This was the worst flight I have taken! I had heard terrible things about Frontier, but I did my research ahead of the flight. I purchased a carry-on that was in compliance with the bag dimensions provided on the Frontier website. The sole purpose of doing so was to avoid carry-on fees. Well, that failed. When arriving to the gate, the gate staff was extremely unprofessional. One of the ladies was arguing with customers while the other was just flat out rude, telling almost half of us that we would have to pay a $99 carry-on fee. Although my bag was within the dimensions, I was charged that fee. I did not argue because I saw how other customers were being treated. Of course when I was on the plane, my bag fit comfortably under the seat in front of me, but this is no surprise. I will never fly with Frontier again. I do not care if the flight is free!

Not Verified | Their carry-on bag policy is a joke. It's all about charging a person $99 per bag when you get their gate. Their policy has your bag so small that if it's anything more than laptop bag or a purse you'll be paying extra. Their gate customer service reps are rude and aggressive. It's like they get paid a commission to charge you the extra fees. Our flight was delayed solely because they were collecting fees from passengers. Fortunately, I wasn't carrying a very big bag but the rude agent asked if I had any personal items in my medical bag (which is exempt from being counted as a bag), that she was going to charge me if I did. She didn't inspect the bag, I assume, because we were 30 minutes past the departure time. I dislike Frontier now. I used to love them and their prices.

✅ Trip Verified | Worst airline experience ever. I did not actually think it could be this bad. I believe this company hates their customers, and that is not an exaggeration. The ticketing agent had a bad attitude and was unhelpful, the boarding agents were making everyone weigh their bag causing frustration and delays, and lastly we have had an impossible experience dealing with customer support to use a travel credit. It takes 2ish hours to get a hold of someone by phone or chat and even if you do get someone there is no guarantee they will not just hang up on you or refuse to help. It seems like agents are micromanaged such that they are not even able to help you if they wanted to (and them wanting to is a 180 degree stretch) because they have no authority to. It is clear that the company culture encourages anti-customer sentiment from the top down. 0/10 in every category. They are not even cheap once you add all the hidden fees. I will never fly this airline again and will actively warn others not to.

✅ Trip Verified | Worst airline I've ever had the misfortune of using. Just for context, we are a travel nurse couple and fly a minimum of once every 3 months. When boarding, they had two staff members at the gate making everyone check the size of their personal items. If you had to "force" the item into the sizer (aka it didn't slid in on its own with no friction) it didn't count as fitting. Is your bag kinda poofy but with a little push can be almost flat? Doesn't matter. You forced it, it doesn't fit. Go pay $99 to use the overhead bin. Add on to this, the actual space under the seat in front of you is LARGER than the sizer they use at the gate. My girlfriends bag easily fit under the seat, with room for her feet, but she still had to pay $99 for it. The flight took so long to board, due to everyone having to pay more for their backpacks, that we were 45 min late to get into the air. Which, the flight getting to us was delayed by an hour as well, since it was clear skies at our destination and at the airport, I can only assume it was late because of the same reason. On the plane, the seats are basically rocks with a fake leather covering thinly stretched over them. The seats have no headrest to speak of. Zero lumbar support. And not even God can help you if you are taller than 5 foot 3 inches, because you will be sitting with your knees inside your chest. The staff are rude and ruthless. This is not an airline, it is a scam. We will pay more to be with other airlines from now on, we will rent a car and drive 36 hours to our destination, we will cancel vacations or contracts, rather than ever fly with Frontier again. Avoid at all cost. You have been warned.

Not Verified | Absolutely horrible. Frontier scams you for your money. They charged an extra 100 for a single bag that weighed less than 40 pounds, then charge over 100 to cancel a flight after 24 hours. I'd pay half price at the most. They charge so much for no reason. They also served half of the plane and then never returned to the second part even though there was no turbulence? So I never got water. Their service is just terrible all around and they are so disorganized. Honestly worse than Spirit.

✅ Trip Verified | My trip was cancelled due to weather, which is understandable. However it seemed every website knew my flight was cancelled expect for the website for the actual airline I was flying with. Google and the departing airport showed the flight as cancelled before 4:30pm CST, Frontier didn't show the flight as cancelled until after 9pm CST. In fact, at 6pm - two hours after the flight had been cancelled, Frontier asked me to pay for a carry on. I'm not upset that my flight was cancelled, at all. I'm upset that Frontier had the clear opportunity to notify customers in a timely manner and chose not to. Frankly, it feels like Frontier was hoping I would cancel before they did so they could avoid refunding me.

✅ Trip Verified | The worst experience ever. I had a very small bag (the only item) which can be considered a personal item. Got to the gate, which two employees are stationed to watch and stop each person with items that appear to be oversized as a personal or carryon at the door. The employees direct any to use the carryon or personal item measuring to indicate if any are oversized. If your items are oversized, you’re charged $99 to bring the items on the plane as a carryon. This is a straight rip off and sudden needs to be done about this. Frontier used to be the GO TO airline, but now has become the Run From airline. Everything has become a charge for this and that. Quality airlines let you have a personal item free of charge and make free changes. Don’t waste your money here.