Frontier Airlines

✅ Trip Verified | Flew Denver to Las Vegas. Everything was swell until an announcement of a delay, no big deal, just an extra 30 minutes. That turned into over an hour. When my party of two had found our seats (flight attendant was nice enough to help find our seats) we received an announcement requesting my name, in which I responded of course. Frontier had decided to move our seats (which was overpriced for our carry-one) no big deal, just different seats. Except, I had been split from my party without my acknowledgment nor my opinion of the decision, will never be flying Frontier again, or recommend the airline whatsoever.

Not Verified | Due to fly Denver to Houston. We waited at the airport for 8.5 hours and they kept on delaying the flight until finally at 1 am they canceled. I’m highly disappointed with this airline and will never fly Frontier Airlines ever again.

✅ Trip Verified | Las Vegas to Miami. My flight was delayed for nearly 3 hours, as they said, because the plane had too much fuel and needed to defuel since it was not the plane for this route originally. Delay is okay as mishaps can happen unexpectedly. The crew was not nearly as friendly as Southwest. They don't provide internet and or giving an option to purchase. The worst part was not being offered any snacks or drinks unless you pay for them, and they were expensive. After the delay, there was barely time to get to the next flight which is also understandable. However, on another 4 hour flight, they offered nothing to drink as a courtesy especially to the delayed group unless asking for it and they'd give you a small cup of water with not so happy facial expression. If I'd compare to Southwest, they have a negative 10 points. Indeed, they didn't seem to care much for little kids needs which is such a shame because that is most important. And luggage claim, the longest wait ever as if they were looking for someone to load them up. To top it all off, they lost our luggage. Avoid flying with Frontier airline at all cost.

✅ Trip Verified | June 30, 2018. Flying from CA to MN and we had a layover in CO. The flight to CO was fine however our flight to MN from CO has been delayed, 3 times. The service isn't that great and even though flights are cheap, paying for check-in or even a carry-on is $45, each. Nothing is complimentary and they delay flights for hours with no explanation (and I assure you it is not due to weather). I've never had a problem flying Delta, United or American Airlines and this was my first experience flying Frontier, but I am never flying Frontier again. On the flight schedule board there were many Frontier flights delayed for other locations while other airlines were not delayed and I'm definitely going to paying more for a different flight next time.

Not Verified | Raleigh to Minneapolis. Desk agent made us miss the flight, no refund. We arrived at RDU two hours before the flight, checked our one bag, and verified boarding using their mobile service. Then when we got to the security gate, the boarding passes would not load and we ran to the check-in counter to ask them to immediately call to the gate and reprint the boarding passes. The woman (Friday June 29, 3pm) took so much time not listening to what we were saying that by the time she understood that we were asking for, the plane had just begun to board (this was now 25 minutes before departure). She still would not make that simple call! Instead she kept trying to look for new bookings and stall. Meanwhile, we lost the chance to board, we lost the chance to reclaim our luggage, and we were now stuck. I am traveling with a person with special needs who left his medication in the luggage, by the way. A different agent came up and said that since we were “locked down,” he would put a note in the file so that we could at least get a refund. And he would call later about holding the luggage in Minneapolis. No call, no note in the system, and no cooperation when calling the number he provided for Frontier assistance. This has been a nightmare that is now costing us $800 just to rebook with a different airline to get to our destination-a day and a half later. Frontier has horrible customer service and no integrity.

Not Verified | Philadelphia to Orlando. This is by far the worst airline I have ever flown. This is my first time flying frontier, and I am more than dissatisfied. I thought the cheaper airfare was a good deal, until you pay an arm and a leg for luggage including carry ons. My entire family of 5 was split up after picking and paying for preassigned seats so we could all sit together. I was stuck in a row next to a flight attended who very rudely slammed down his seat into my arm. And the entire flight I almost felt like I was harassed by flight attendants who just wouldn’t keep quiet. There’s comes a point where service is just annoying, and talking on the loud speaker 5min + multiple times, was the tip of the iceberg. It also took almost an hour after the plan landed to start retrieving luggage. Which I guess the handlers of my luggage just wanted to see how far they could launch it onto the conveyor belt, because my make up that was wrapped up was opened and destroyed. Seriously will never ever fly again. Horrible airline.

Not Verified | Trenton to Charleston. First time flying this airline and I’m not really liking it so far. Ground service, Seat Comfort, and Legroom was awful. TSA guys at Trenton were telling us where we are going to and why and that set me off a little. The crew were very good. Frontier Airlines charge for food & Beverages.

✅ Trip Verified | Seattle to Denver. I purchased a ticket through one of their "AH-MAZING" deals, turns out the this deal comes with all types of ridiculous issues and poor customer care. Their hidden fees for seat selections and crazy baggage rules for carry ins were the beginning of their demise in my opinion. However they now play this game when their aircraft are not at a certain capacity they delay and cancel flights on you, citing "mechanical" problems. I had a 7.35pm flight originally which started with a 2 hour delay at 10am that morning - a delay that early? The next email I received came in at 2pm with your flight has been cancelled! I sat on hold for 48 minutes to try and find out what the heck was going only to be told the plane had mechanical problems. They then rebooked me without offering me any type of compensation or credit vouchers. I was rebooked on the next flight out at 1255am red eye to Denver, this plane is also delayed due to the flight crew was not in the building! We are now an overcrowded plane of passengers with tired children, cranky passengers and if we want a snack or drink forget it, because they charge you for everything and we get to sit in plastic seats that no one can fit in. I rather pay more on another airline than have my time wasted. I am done with this airline!

✅ Trip Verified | I purchased a round trip from Indianapolis to Orlando, this was my first time flying and Frontier provided a terrible experience. The flight to Orlando was delayed 7 hours and now my flight home is already delayed an hour. Not only is this inconvenient for me, but also for the people picking me up. They provided a credit, which is very much appreciated, but it’s terms stated I had to use it within 90 days and it’s not possible for me to use it within that window. I understand delays happen, but this has just been absolutely ridiculous. I will not be flying with Frontier again.

✅ Trip Verified | Washington to Colorado Springs. Killed my first vacation in 3 years. I was going to fly to a friends wedding and they canceled the flight. Now I understand that these things happen but it was how they handled the cancellation that has me so upset. First I received the text that the flight was delayed after I had already arrived at the airport and been told by the ticketing counter that it was canceled. Next the contractors at the counter were extremely rude, loudly letting me know that they were contractors not employed by Frontier and making it all too clear that they could care less about my frustrations. Normally in an instance such as this the airline would try to find you another flight to get you to your destination as close to your time as possible, but not Frontier. Frontier simply gives you a piece of paper and a phone number and tells you to figure it out on your own. That piece of paper that they handed me says that they will offer me $400 dollars to find a new flight, which is a joke. There were absolutely no flights that could get me to my destination on time for anything less then double that price. I again approached the frontier desk and was told that I was out of luck and anything over the 400 was my obligation, again letting me know that they were contractors and could care less about my problem. Next I call the number they gave me to let them know that their reimbursement was not satisfactory and they simply passed me from office to office. After 1 hour and 20 minutes of being on hold I gave up. Now I am out the costs associated with the trip that I could not cancel as I was within the 24 hr cancelation window totaling more then $1000 of which the customer service that I did get to speak to, before being put on hold, claimed was not their responsibility. I will never fly with Frontier again and will actively advise all I know to avoid as well. By far and away the worst experience I have ever had with an airline!